Kotak Mahindra Bank Customer Care No. 1860 266 2666
Organisation: Kotak Mahindra Bank
Toll free Numbers:
18002090000(Fraud /Unauthorized Transaction/Credit Card)
18002666666(Privileged customer)
18002095732(Car Finance, Mon-Fri , 9:30 am-6:30 pm)
18002095600(SME Banking )
18002740110(Missed call no. to get an instant update via SMS of your account balance)
180030069090(NETC Fastag, 9am-8pm All Days)
All India Numbers:
18602662666(Bank and Credit Card related)
18602660811(Customer Contact Center, Mon - Fri: 9:30 - 6:30)
18602667777(Consumer Durable Loan,Smart EMI Card,Dedit Card;Mon-Sat,10-7pm)
18602666888(NETC Fastag, 9am-8pm All Days)
02266006022(Whatsapp No. support)
0226686673(For commercial loan Whatsapp banking)
9971056767(SMS Service)
9718566655(Give missed call from your registered number to get start whatsapp banking)
+9102266006022(From Abroad)
+912262042001(International Only)
Emails:
IVRS Menu-
1800 209 0000 (Customer Helpline Number)
Press 1- To report banking related fraud
Press 2- To report credit card related fraud
Missed Call Service
9718566655 (for banking service at whatsapp)
9029106060 (for commercial loan whasapp banking)
DigiSaathi
| Number | Whsatsapp Number |
|---|---|
| 14431 1800 891 3333 | 8928913333 |
SMS Banking
SMS requests to be sent from your registered mobile number to 9971056767 or 5676788.
| Transaction | Keyword |
|---|---|
| Account balance | BAL |
| Last 3 transactions | TXN(space)Last 4 digits of Account Number |
| Last 3 months statement on email | STMT(space)Last 4 digits of Account Number |
| Statement on email for a particular month in the current financial year | STMT(space)Last 4 digits of Account Number(space)First 3 letters of the month |
| Cancel MMID for all accounts | MMIDCANCEL |
| Reinstate MMID | MMIDREINST(space)7 digit MMID of your account |
| Know Your Demat Account Number | DPACCT(space)Last 4 digits of Customer Relationship Number |
| Holding Value of Demat account | DPBAL(space)Last 4 digits of Customer Relationship Number |
| Nearest ATM | ATM(space)6 digit pincode |
| Nearest Branch | BRANCH(space)6 digit pincode |
| Regenerate Net Banking PIN | NETPIN(space)Last 4 digits of Customer Relationship Number |
| Regenerate Phone Banking PIN | PHONEPIN(space)Last 4 digits of Customer Relationship Number |
| Statement on email for any period | STMT(space)Last 4 digits of Account Number(space)Start period: First 3 letters of the month followed by last 2 digits of the year(space) End Period: First 3 letters of the month followed by last 2 digits of the year |
| Cheque Status Inquiry | CHQSTATUS(space)Last 4 digits of Account Number(space)6 digit cheque number |
| New Cheque Book Request | CHQBOOK(space)Last 4 digits of Account Number |
| Download Mobile App | MOBILE |
| Term Deposit/Fixed Deposit Renewal | TDREN(space)last 4 digit of Fixed Deposit no. OR FDREN(space)last 4 digit of Fixed Deposit no |
| Know your Credit Card Reward Points | CCREWSPACE(space)Last four digit of Credit Card number |
| Know your Customer Relationship Number (CRN) | CRN |
| Generate / Retrieve your Mobile Money Identifier (MMID) | MMID(space)Last 4 digits of Account Number |
| Cancel MMID for an account | MMIDREVOKE(space)7 digit MMID of your account |
| Credit Card current amount due | CCBAL(space) Last 4 digits of your Kotak Credit Card Number |
| Credit card amount due as per last statement | CCDUE(space) Last 4 digits of your Kotak Credit Card Number |
| Credit card last three transactions | CCTXN(space) Last 4 digits of your Kotak Credit Card Number |
| Credit card last payment received | CCPYMT(space) Last 4 digits of your Kotak Credit Card Number |
| Total spends this month in Credit card | CCSPND(space) Last 4 digits of your Kotak Credit Card Number |
| Available credit balance | CCAVBL(space) Last 4 digits of your aKotak Credit Card Number |
| Credit card application status | CCAPP(space) your 13 digit Application Number |
| Regenerate Debit Card PIN | DEBITPIN(space)Last 4 digits of Debit Card Number |
| Enable International Usage on Debit Card | DCENB(space)Last 4 digits of Debit Card Number |
| Activate Debit Card for use at merchant establishments (POS) | POSACT(space)Last 4 digits of Debit Card Number |
| Activate Debit Card | DCUNBLOCK(space)Last 4 digits of Debit Card Number |
| Recharge your mobile | REC(space)Mobile Number(space)Telecom service provider(space)Amount(space)Last 4 digits of Account Number |
| Recharge your DTH | DTH(space)Subscriber Number(space)DTH service provider(space)Amount(space)Last 4 digits of Account Number |
| Pay bill | PAYBILL(space) BILL ID(space)CRN (space)Last 4 digits of Account Number(space)Amount |
| Apply for Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) | JYOTI(space)Nominee Name |
| Apply for Pradhan Mantri Suraksha Bima Yojana (PMSBY) | SURAKSHA(space)Nominee Name |
| Check your Kotak bank account application status | KACAPP(space)your XX digit Application Number |
| List of SMS banking keywords | HELP |
| Find APAC No. basis CRN No | APAC(space)CRN NO. |
| Find APAC No. basis Registration No | APACRGN(space)Vehicle No. |
| Loan a/c balance | LOANBAL(space)Application APAC no. |
| EMI details | LOANEMI(space)Application APAC no. |
| Loan amount financed | LOANFIN(space)Application APAC no. |
| Loan NOC Request | LOANNOC(space)APAC no. |
| Request for Loan Payment Collection | LOANPAY(space)APAC no. |
| Request for Loan SOA | LOANSOA(space)Application APAC No.(comma)EMAIL |
| Request for Loan Repayment Schedule | LOANRPS(space)Application APAC No.(comma)EMAIL |
| New vehicle loan | LOANNEW(space)MAKE(comma)MODEL NO. |
| Insurance Renewal | LOANINS(space)Vehicle No. |
| Vehicle in possession with bank | LOANPOS(space)CRN NO. |
| Link your AADHAAR to your account | AADHAAR(space) 12-digit Aadhaar number(space) last 4 digits of Account Number |
| OTP generation-IMPS MIP transaction | OTP(space)(MMID)(space) Last 4 digits of Customer Relationship Number |
| Blocking of Debit Card | DCBLOCK(space) Last 4 digits of Debit Card Number |
| Unblocking of Debit Card | DCUNBLOCK(space) Last 4 digits of Debit Card Number |
For NRI Customers
| Location | Contact No. |
|---|---|
| Calling from abroad | +91 22 66006022 |
| USA | 1855-3656767 |
| Australia | 001180044990000 |
| Hong Kong | 00180044990000 |
| UK | 0080044990000 |
| Canada | 18557684020 |
| Singapore | +658001013054 |
| UAE | 080001830148 |
Kotak Life Insurance
| Registered Office | Kotak Mahindra Old Mutual Life Insurance Ltd. 2nd Floor, Plot # C - 12, G- Block, BKC, Bandra (E), Mumbai - 400051 Tel : 022-65993626 Fax : 022-66726254 Email : [email protected] |
|---|---|
| Customer ServiceCentre | Kotak Mahindra Old Mutual Life Insurance Ltd. Kotak Infiniti, 21, Infinity Park, 5th Floor, Zone II, Off Western Express Highway, General A K Vaidya Marg, Malad [E], Mumbai - 400097 Toll Free : 1800 209 8800 [email protected] |
Kotak General Insurance
| Registered Address | Kotak Mahindra General Insurance Company Ltd. 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra(East), Mumbai - 400051 |
|---|---|
| Office Address | Kotak Mahindra General Insurance Company Ltd. 8th Floor, Infinity IT Park, Building No. 21, General AK Vaidya Marg, Off. WEH, Malad East, Mumbai: 400097 |
| Customer Service Centre | Toll Free: 1800 266 4545 (Between 8 am to 8 pm) 24 hours support provided for Road Side Assistance & Health related claims. Email: [email protected] |
Kotak Securities
| Registered Office | 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai - 400051 |
|---|---|
| Corporate Office | 2nd Floor, Nirlon House, Near Passport Office, Dr. Annie Besant Road, Worli, Mumbai - 400025 Tel : 022-66529191 |
| Customer Service Centre | Toll Free: 1800 209 9191 / 1800 222 299 Tel : (City Code) 30305757 [email protected] |
Kotak Mahindra Prime
| Corporate Office | Kotak Infiniti, 4th Floor, Bldg no 21, Infinity Park, Off Western Express Highway, General A K Vaidya Marg, Malad (E), Mumbai- 400097 Tel No. : 022-66056825 / 022-66054778 Fax No. : 022-67259086 |
|---|---|
| Customer Service Centre | Tel: 022 6773 6000 (Maharashtra and Goa) Toll Free: 1800 209 5732 (Rest of India) [email protected] |
Kotak Mutual Fund
| Registered Office | 36-38A, 3rd Floor, Nariman Bhavan, 227 Nariman Point, Mumbai 400021. India. |
|---|---|
| Corporate Office | Kotak Mahindra Asset Management Company 6th Floor, Vinay Bhavya Complex, 159-A, C.S.T Road, Kalina, Santacruz East, Mumbai 400098. Tel: - 022-66384444 Fax: - 022-66384455 |
| Customer Service Centre | Kotak Mahindra Asset Management Company 6th Floor, Kotak Towers, Building no 21, Infinity Park, Off Western Eastern Express Highway, Goregaon-Mulund Link Road, Malad East, Mumbai 400097. India. Tel: - 022-66384444 Fax: - 022-66384455 |
Kotak Investment Advisors Limited (KIAL)
Registered Office
Kotak Mahindra Capital Company Limited
Registered Office
SME Banking
| Registered Office | 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai - 400051 |
|---|---|
| Customer Service Centre | Kotak Mahindra Bank 4th Floor, Zone II, Bld no. 21, Kotak Infinity, Infinity Park, General AK Vaidya Marg, Malad - (E), Mumbai - 400097 Toll Free number - 1800 209 5600 Email id - [email protected] |
Kotak International Business
| Kotak Mahindra (UK) Ltd London Office, | 8th Floor, Portsoken House, 155-157, Minories London EC3N 1LS, United Kingdom Tel : +44 20 7977 6900 |
|---|---|
| Kotak Mahindra Inc New York Office, | 369 Lexington Avenue, 28th floor, New York, NY - 10017, USA Tel: +001 212 600 8850 |
| Kotak Mahindra (International) Ltd Mauritius Office, | 4th Floor, Les Cascades Building, Edith Cavell Street, Port Louis, Mauritius Tel : +230 212 9800 |
| Kotak Mahindra (UK) Ltd Singapore Office, | 16 Raffles Quay, #35-02/03 Hong Leong Building, Singapore 048581 Tel: +65 6290 5590 |
| Kotak Mahindra (UK) Ltd Dubai Office | Office No 105, Level 1 Al Fattan Currency House-Tower 2 DIFC, P.O. Box 121753 Dubai, UAE Tel: +9714 3848900 |
| Kotak Mahindra (International) Ltd Representative Office, | Al Otaiba Building, 907, Hamdan Street, Behind KFC, P O Box 131394, Abu Dhabi, United Arab Emirates Phone: +9712 622 9042 |
| Kotak Securities Ltd - Bahrain Branch (Regulated by CBB) | 16, Ground Floor, Manama Centre, Government Avenue, P.O. Box 20183, Manama, Kingdom of Bahrain Tel: +973-17532097 Fax: +973-17533962 |
| Kotak Mahindra Bank (Representative Office) | 304, Al Kifaf Commercial Building Al Karama Area, Dubai. U.A.E, P.O Box - 120520 Tel: +971-43577337 +971-43978105 Fax: +971-43978104 |
| Kotak Mahindra Financial Services Limited (Dubai): | 7th Floor, Office Number 703, Al Fattan Currency House, Tower 2, PO Box 16498, Dubai, UAE. Tel: +971-43544455 |
Grievance Redressal
Level 1 :
Call- 1860 266 2666 (24X7 Customer Contact Center)
Time- Kotak Mahindra Bank Ltd. P.O. Box:16344, Mumbai-400013
Level 2 :
If customer have not received a satisfactory response at Level 1 within 7 working days. Download and fill the grievance form and send it to the address mentioned on the form.
Level 3 :
If customer have not received a satisfactory response at Level 2 within 5 working days, Please send an email to Nodal Officer.
Address: Kotak Infiniti, 4th Floor , Zone 4 Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097
Mon to Fri (10.00 am to 6.00 pm)
Telephone No: (080) 69428500
Level 4 :
If customer have not received a satisfactory response at Level 3 within 5 working days, please send the issue to Principal Nodal Officer
Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097
Mon to Fri (10.00 am to 6.00 pm)
Telephone No: (080) 69428600
GIFT Branch Office Address
Kotak Mahindra Bank Limited 10th Floor, Hiranandani Signature, Block No. 13, Zone- 1, GIFT SEZ, GIFT City, Gandhinagar - 382355 Gujarat, India
Registered Office
Kotak Mahindra Bank 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai - 400051