Kotak Mahindra Prime Customer Care No. 1800 209 5732
Organisation: Kotak Mahindra Bank
Toll free Numbers:
18002095732(Customer Support, Mon-Fri 9.30am - 6.30pm)
18002099494(For Sales)
Address
8-9, Ground Floor Raghunath Nagar, M G Road, Shriram Hospital, Agra 281002 Phone :0562-4022401
IVRS Menu No. 1800 209 5732
Select your preferred languages (English / Hindi)
Press 1 : Customer Calling Form North Or East Of India
Press 2 : Customer Calling Form South Of India
Press 3 : Customer Calling Form West Of India
Press 4 : Customer Calling Form Personal Loan
Grievance Redressal
Level 1 :
In case of any queries, please contact:
Call :1800 2095 732
Email : [email protected]
Level 2 :
If customer is not satisfied with the resolution provided at Level 1, he/she contact Grievance Redressal Officer
Email :[email protected]
Mon to Fri (10.00 am to 6.00 pm)
Level 3:
If customer is not satisfied with the resolution provided at Level 2 or have not received any response within 7 working day , he/she contact Nodal Officer
Address : Kotak Infiniti, 6th Floor , Zone 1,Bldg No.21, Infinity Park, Off Western express Highway, General AK Vaidya Marg, Malad ( E) , Mumbai – 400097
Mon to Fri (10.00 am to 6.00 pm)
Email :[email protected]
Telephone No: 022-66056291
Level 4 :
If customer is not satisfied with the resolution provided at Level 3 or have not received any response within 7 working day , he/she contact Principal Nodal officer
Address: Kotak Infiniti, 6th floor, Zone 1, Bldg No. 21,Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097
Mon to Fri (10.00 am to 6.00 pm)
Email :[email protected]
Telephone No: (022) 66056290
Level 5 :
If customer is not satisfied with the resolution provided at Level 3 or have not received any response within a period of one month or 30 days, he/she contact Department of Non-Banking Supervision of RBI
Address: Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017,
Email :[email protected]