Kotak Securities Customer Care No. 1800 209 9191
Organisation: kotaksecurities.com
All India Numbers:
18602669191(Customer Care, All Days: 9:00 am to 6:00 pm)
7738988888(WhatsApp Support from 8am to 8pm)
08047253255(Trading)
08045858307(NRI clients)
Website:
Operating Hours
Call Centre Services - All Days: 9:00 am to 6:00 pm
Chat Services - All Days: 8:00 am to 8:00 pm
Call and Trade - Mon to Fri: 8.30 am to 5.30 pm
Grievance Redressal
Level 1
Level 2
If you do not receive a satisfactory response at Level 1 within 3 working days, you may write to at [email protected] or call on 022-42858445 and if you feel you are still unheard, write to customer service HOD at [email protected] or call on 022-42858208.
Level 3
If you still have not received a satisfactory response at Level 2 within 3 working days, you may contact Compliance Officer (Name: Manoj Agarwal) at [email protected] call on 022-42858484.
Level 4
If you have not received a satisfactory response at Level 3 within 7 working days, you may also approach CEO (Mr.Jaideep Hansraj) at [email protected] or call on 022-42858301.
SMS request codes
Send To 5676788 (from your registered mobile number)
| Shift from 'security key' to 'access code' mode | KSQ <SPACE> <Type client code> <SPACE> NSK |
|---|---|
| Dormant account activation | KSQ <SPACE> <Type client code> <SPACE> DORMANTACT |
| Digital contract note | KSQ <SPACE> <Type client code> <SPACE> DCN <SPACE> <DDMMYY> <TO> <DDMMYY> |
| Digital DP Bill-cum-Transaction statement | KSQ <SPACE> <Type client code> <SPACE> DBTS <Type the Month and year in MMYY format> |
| Digital DP transaction statement (Previous) | KSQ <SPACE> <Type client code> <SPACE> DPST <Type Financial Year> |
| Holding statement with valuation | KSQ <SPACE> <Type client code> <SPACE> DSOH <Type Financial Year> |
| Digital Financial Statement | KSQ <SPACE> <Type client code> <SPACE> FS <Type Financial Year> |
| Digital Profit and Loss Statement | KSQ <SPACE> <Type client code> <SPACE> PL <Type Financial Year> |
| Digital Gain and Loss Statement | KSQ <SPACE> <Type client code> <SPACE> GL <Type Financial Year> |
| Digital Capital Gain Statement | KSQ <SPACE> <Type client code> <SPACE> CG <Type Financial Year> |
| Money repayment request | KSQ <SPACE> <Type client code> <SPACE> MRT <Type AMOUNT in Rupees> |
| Register a complaint | KSQ <SPACE> <Type client code> <SPACE> <Type your Complaint> |
| Request for updation forms | KSQ <SPACE> <Type the name of form> |
| Request for ledger balance | KSQ <SPACE> <Type client code> <SPACE> LBAL |
| SMS facility activation | KSQ <SPACE> <Type client code> <ACT FSMS* / TSMS* / CSMS*> <SPACE> <MONTHLY / YEARLY*> |
| SMS facility deactivation | KSQ <SPACE> <Type client code> <DACT FSMS* / TSMS* / CSMS*> |
| New PIN request | KSQ <SPACE> <Type client code> <SPACE> NPIN |
| Web Password request | KSQ <SPACE> <Type client code> <SPACE> WEBPASS |
Registered Office
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051. Telephone No.: 022-43360000, Fax No.: 022-67132430.
Correspondence Address
Infinity IT Park, Bldg. No 21, Opp. Film City Road, A K Vaidya Marg, Malad (East), Mumbai 400097. Telephone No: 022-42856825.