Lazypay Customer Care No. 080-6908 1111
Organisation: Lazypay.in
All India Numbers:
08069081111(For any queries, Mon-Sun, 9am-9pm)
Website:
IVRS Menu: 080-6908 1111
Press 1- Queries related to lapy pay or lapy pay card related queries
Press 2- Queries related to express loan
Grievance Redressal
If a you have any query complanits or a grievance, pls follows the given level:
Response to a user's query/ concern – 24 Business hours Follow-up queries – 48 Business hours Customer grievances resolution process – 15 Business Days
Level 1
Click ‘Contact Us’ on website to submit the complaint along with the Reference number.
You can email your grievance at [email protected]
In case you did not receive a response within the specified time at Level 1 or you are not satisfied with the resulution, you may escalate the complaint to the next level .
Level 2
You can address the grievance to the below address for escalations:
Grievance Redressal Officer – PayU Akash Wagh PayU Finance India Private Limited, Empresa Building, Office No. 102, First Floor, Second Road, Khar West, Mumbai – 400052. Email: [email protected]
You are requested to approach this higher Level 2 with a previous Service Request Number on which we did not respond to your satisfaction. This is to ensure that you get correct resolutions faster.
Level 3
In case you dont get any response from level 2 you can speak at [email protected].
Your response will be solved within 24 hours.
After all levels - In case the complaint / dispute is not redressed within a period of 30 days, you may appeal to the Officer -in-Charge of the Regional Office of Department of Non-Banking Supervision:
3rd Floor, RBI Building, Opp. Mumbai Central Railway Station, Near Maratha Mandir, Byculla, Mumbai - 400008 Contact: [email protected]
Corporate Office
PayU Finance India Private Limited 9th floor, Bestech Business Tower,Sohna Road Sector-48, Gurgaon-122002 Haryana,India Ph: 0124-6624800/ 0124-6624900/ 0124-6786200