Macy's Customer Care
Organisation: macys.com
Website:
Global Contact Support
+1-513-573-7912 (For Changing or Canceling International Order)
International Return Policy
In case not satisfied with your purchase mail to [email protected] for further instructions on where returns should be shipped and the amount you will be refunded within 180 days of purchase.
All European Union customers have the right to back out of a purchase within seven days of completing the transaction.
SMS Service
| S. No. | Subject | SMS No. |
|---|---|---|
| 1 | Macy's Promo Alerts | Recurring marketing messages may be sent using automated dialing technology. Msg&data rates may apply For help, send HELP to 62297 To cancel, send STOP to 62297 |
| 2 | Macy's Backstage Promo Alerts | Recurring marketing messages may be sent using automated dialing technology. Msg&data rates may apply For help, send HELP to 66789 To cancel, send STOP to 66789 |
| 3 | Macys.com Security Alerts | Message frequency depends on number of issues Msg&Data Rates May Apply For help, text HELP to 31292 To cancel, text STOP to 31292 |
| 4 | Macy's Purchase Alerts | Recurring number of messages per transaction Msg&Data Rates May Apply For help, text HELP to 62442 To cancel, text STOP to 62442 |
| 5 | Macy's Order Alerts | Recurring number of messages per transaction Msg&Data Rates May Apply For help, text HELP to 38109 To cancel, text STOP to 38109 |
Contact a Department
| S. No. | Name | Contact Details |
|---|---|---|
| 1 | Macys.com Customer Service | + 1 800 289 6229 24 hours a day 7 days a week |
| 2 | Macys.com International Customer Service | +1 513 573 7912 24 hours a day 7 days a week |
| 3 | Credit Customer Service | +1 888 257 6757 Mon-Sat: 9am-9pm (local time) Sun: 11am-8pm (local time) |
| 4 | Furniture & Mattress Customer Service | +1 888 822 6229 Mon-Sat: 8am-10pm ET Sun: 9am-10pm ET |
| 5 | Furniture & Mattress Sales | +1 800 456 2297 (Furniture) +1 800 622 9233 (Mattress) 7 days a week: 8am-12am ET |
| 6 | Wedding & Gift Registry | +1 800 568 8865 Mon-Fri: 9am-10pm ET Sat: 9am-7pm ET Sun: 11am-7pm ET |
Headquarters
Macys.com, LLC, 680 Folsom St. San Francisco, CA 94107.
Macy's Credit and Customer Service, PO Box 8113, Mason, Ohio 45040.