Contact Macy's customer care. Get Macy's email id, helpline, complaint details, address & support info.
About
Macy's is a major American department store and online retailer headquartered in San Francisco, California. It offers a wide range of apparel, accessories, home goods, and cosmetics through its physical stores and e‑commerce platform. For customer queries, customers can reach Macy's customer care using the phone numbers, email, and online help center listed below.
Email addresses
- [email protected]
For International Order Returns
Important links
- Help Center Portal Returns Shipping & Delivery Account & Credit Card
- Returns
- Shipping & Delivery
- Account & Credit Card
- International Order Changing or Canceling Your International Order After It Has Been Placed Tracking Your International Orders International Order Delivery No Additional Costs Are Due Upon Receipt of Your Order
- Changing or Canceling Your International Order After It Has Been Placed
- Tracking Your International Orders
- International Order Delivery
- No Additional Costs Are Due Upon Receipt of Your Order
- Stores Location
Global Contact Support
+1-513-573-7912 (For Changing or Canceling International Order)
International Return Policy
In case not satisfied with your purchase mail to [email protected] for further instructions on where returns should be shipped and the amount you will be refunded within 180 days of purchase.
All European Union customers have the right to back out of a purchase within seven days of completing the transaction.
SMS Service
| S. No. | Subject | SMS No. |
|---|---|---|
| 1 | Macy's Promo Alerts | Recurring marketing messages may be sent using automated dialing technology. Msg&data rates may apply For help, send HELP to 62297 To cancel, send STOP to 62297 |
| 2 | Macy's Backstage Promo Alerts | Recurring marketing messages may be sent using automated dialing technology. Msg&data rates may apply For help, send HELP to 66789 To cancel, send STOP to 66789 |
| 3 | Macys.com Security Alerts | Message frequency depends on number of issues Msg&Data Rates May Apply For help, text HELP to 31292 To cancel, text STOP to 31292 |
| 4 | Macy's Purchase Alerts | Recurring number of messages per transaction Msg&Data Rates May Apply For help, text HELP to 62442 To cancel, text STOP to 62442 |
| 5 | Macy's Order Alerts | Recurring number of messages per transaction Msg&Data Rates May Apply For help, text HELP to 38109 To cancel, text STOP to 38109 |
Contact a Department
| S. No. | Name | Contact Details |
|---|---|---|
| 1 | Macys.com Customer Service | + 1 800 289 6229 24 hours a day 7 days a week |
| 2 | Macys.com International Customer Service | +1 513 573 7912 24 hours a day 7 days a week |
| 3 | Credit Customer Service | +1 888 257 6757 Mon-Sat: 9am-9pm (local time) Sun: 11am-8pm (local time) |
| 4 | Furniture & Mattress Customer Service | +1 888 822 6229 Mon-Sat: 8am-10pm ET Sun: 9am-10pm ET |
| 5 | Furniture & Mattress Sales | +1 800 456 2297 (Furniture) +1 800 622 9233 (Mattress) 7 days a week: 8am-12am ET |
| 6 | Wedding & Gift Registry | +1 800 568 8865 Mon-Fri: 9am-10pm ET Sat: 9am-7pm ET Sun: 11am-7pm ET |
Headquarters
Macys.com, LLC, 680 Folsom St. San Francisco, CA 94107.
Macy's Credit and Customer Service, PO Box 8113, Mason, Ohio 45040.
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Frequently asked questions
What is Macy's Customer Care email id for complaints?
You can email Macy's at [email protected] for any complaint or inquiry.How to contact Macy's Customer Care?
You can contact Macy's Customer Care by calling +1 800 289 6229 or +1 513 573 7912, emailing [email protected], visiting the Help Center at https://customerservice-macys.com, or reaching out via their Facebook, Twitter, Instagram, YouTube, and Pinterest pages.Does Macy's Customer Care have WhatsApp support?
No, Macy's Customer Care does not currently offer WhatsApp support.How to file a complaint with Macy's?
To file a complaint with Macy's, email [email protected], call the customer service number +1 800 289 6229 (or +1 513 573 7912 for international orders), or use the Help Center portal at https://customerservice-macys.com.What is Macy's Customer Care international phone number?
The international customer service number for Macy's is +1 513 573 7912, available 24 hours a day, 7 days a week.
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