Mobikwik Customer Care No. 080-6980 8686
Organisation: Mobikwik
All India Numbers:
08069808686(Customer Suppport, Mon-Sat 9am-8pm)
01161266390(Customer Queries)
01161265656(Report Unauthorized Transaction)
Website:
Address
Unit No. 102, 1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram, Haryana-122003, India.
To Block or Report Unauthorised Transaction
Report via Mobikwik or App
Fill in the required details and click on Create Ticket.
Please use the Ticket Id generated for future reference or communication with our investigation officer
To report Fraud on your MobiKwik account please keep the transaction details (Order Id, Amount, Date and Time) handy for quick assistance
Unit No. 102, 1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram, Haryana-122003, India.
Grievance Redressal
Level 1
Process to handle Customer Grievances
If you face any fraud or scam email at [email protected], complaints related to ‘fraud and risk assessment’ take longer time to investigate.
They will response within 48 hours of receiving the complaint and try to resolve all your complaints/queries within 7 business days.
For refunds issues, it may take 3-10 days to reflect money into the account.
Level 2
You can escalate your complaint via call on 080-69808686 or email at [email protected]. They will response within 24 hours of receiving the complaint and try to resolve all your complaints/queries within 5 business days.
They will response within 24 hours of receiving the complaint and try to resolve all your complaints/queries within 5 business days.
Level 3
If you didn't receive the response or not satisfy, you can directly contact to Nodal Grievance Officer: Principal Nodal Officer – Dharmesh Yadav Nodal Officer – Prashant Gandhi Email :- [email protected] Working hours: Mon-Fri 10 am to 7 pm Address: Office – One MobiKwik Systems Limited Unit No. 102, 1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram, Haryana-122003, India .
Principal Nodal Officer – Dharmesh Yadav Nodal Officer – Prashant Gandhi Email :- [email protected] Working hours: Mon-Fri 10 am to 7 pm Address: Office – One MobiKwik Systems Limited Unit No. 102, 1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram, Haryana-122003, India .
They will also response within 24 hours of receiving the complaint and also try to resolve all your complaints/queries within 7 business days.
Level 4
Toll-Free No: 14448 (for enquiry) Email ID: [email protected] Address - Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017.
For more details and information, please contact RBI Ombudsman.