CustomerCareLink
MTNL Mumbai Toll Free No. 1800 22 1130

MTNL Mumbai Toll Free No. 1800 22 1130

Organisation: MTNL

Toll free Numbers:
1130(Common Service Number)
1800221130(Common Service Number : Landline/Broadband/Mobile)
1800222992(Toll Free Services -TFS)
1500(Landline Complaints/Request)
1800221500(Landline/IN Services)
1504(Broadband)
1800228844(Alternate for Broadband)
1800221505(FTTH-General Query)
All India Numbers:
02222192120(Know Landline/Broadband bill amount from All Operators)
9869012345(Mobile Services)
02222196404(Fault Booking)
02222035017(Only related to online bill payment)
Website:
http://www.mtnlmumbai.in
Address

15th floor, Telephone House, MTNL Road, Prabhadevi, Dadar (West), Mumbai - 400028

Emails:
(Issues of selfcare)
(Create Mail Box)
( Grievance related query)
Socials:
Important Links:
IVRS Menu
Press 1 : For Latest Offers.
Press 2 : For Landline Services.
Press 3 : For Mobile Services.
Press 4 : For Broadband Services.
Press 5 : For FTTH : Fibre to the Home services.
Press 6 : For Leased Line Services.
Press 7 : For Directory Enquiry
Press 8 : For Rating the Services.
Press 9 : for Toll Free Services.
Press 0 : For Updating email & alternate contact number.
Press 12 : For Do not Disturb services.
Press 13 : For Other MTNL services.
Helpline Numbers
ServicesContact No.
Common Service Number (Landline/Triband/Mobile)1130
Landline1500 022-22221500
Internet / Triband1504 1800228844 022-22221504
Dolphin /Trump1503 9869012345 022-22221503
Garuda1502 022-22221502
FTTH1505
IN Services1800221500
Fault Booking (Landline & Broadband)198 ( Please Call 1500 if you want operator Assistance)
Fault Booking (Leased Circuit)12676, 022-22652225
Changed Number Announcement1951 (for all languages)
Directory Enquiry197
STD code enquiry Service1582
Public Grievance Service1509
Know your Landline/Broadband unpaid Bill Amount1660(Toll free) Dial 022-22192120 (From All Operators)
Know your Landline/Broadband unpaid Bill Amount through SMSSend SMS Bill <Landline No> to 51001

Book Complaint Through SMS
Send SMS on 9969108108
Note : XXXXXXXX is your Landline / Broadband / FTTH number For Leased Circuit XXXXXXXXXX is 10 digit LCID number
Type of complaint / enquirySMS Text
Landline Bill EnquiryBILL XXXXXXXX
Landline Complaint BookingLLCOM XXXXXXXX
Landline Complaint TrackingLLFTR XXXXXXXX
Broadband Complaint BookingBBCOM XXXXXXXX
Broadband Complaint TrackingBBFTR XXXXXXXX
FTTH Complaint BookingFTCOM XXXXXXXX
FTTH Complaint TrackingFTFTR XXXXXXXX
Leased Circuit Complaint BookingLCCOM XXXXXXXXXX

Data Service
To activate DATA Service (including DATA PACKs), send SMS START to 1925.
To deactivate, send SMS STOP to 1925 or Call 1925.
SMS (Recharge Activation)
Type "SUB RCHxx" send to 444 (where 'xx' will be the Denomination of pack.)
For Example
To subscribe to 3G Data pack 99, send SMS "SUB RCH99" to 444
To subscribe to STV 153, send SMS "SUB RCH153" to 444
Appellate Authority
Sl. No.Zone/ AreaName & Desigation of Appellate AuthorityContact DetailsAddress
1Zone 1Shri. S Ramesh, DGM (HQ)Z1022-22015000 Fax : 022-22875757 Email : [email protected]1st floor City Telephone Exchange, Hazarimal Somani Marg , Fort, Mumbai-40001
2Zone 2Shri. M P Joshi, DGM (HQ)Z2022-24154000, Fax : 022-24161441 Email : [email protected]Wadala Telephone Exchange, G. D. Ambekar Marg, Dadar (E), Mumbai 400014,
3Zone 3Shri. D K Jadhav, DGM (HQ/ANC)Z3022-26554242 Fax : 022-26511441 Email : [email protected]2nd Floor, Vile Parle Tele Exch, Nanda Patkar Road, Vile Parle (East)
4Zone 4Shri. S P Ghosalkar, DGM (HQ)Z4022-28086161 Fax. : 022-28641441 Email : [email protected], [email protected]4th Floor, Kandivli Telephone Exchange , S V Road, Kandivali (W), Mumbai-67
5Zone 5Smt. V V Jambharunkar, DGM (HQ) Z5022-25366808 Fax : 022-25434141 Email : [email protected]4th Floor, Thane Charai Tele. Exch, Mauli Mandal Road, Dhobi Ali, Thane (West)- 400 601
6LCShri. S N Bhujbal DGM (LC)022-22620510 Fax : 022-22650775 Email : [email protected], [email protected]Ground Floor, Fountain-1 Tele. Exch. Near Flora Fountain, Mumbai - 400 001
7WSShri. R C Shinde DGM (WS)022-26540486 Fax : 022-26521441 Email : [email protected]5th Floor, Admn Wing, BKC Tele Exch Bldg, Kurla (W), Mumbai-98

Registered Office
5th Floor, Mahanagar Door Sanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi-110003