MTNL Mumbai customer care number is 1130. Get MTNL Mumbai toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 1130
Common Service Number
- 180 022 1130
Common Service Number : Landline/Broadband/Mobile
- 180 022 2992
Toll Free Services -TFS
- 1500
Landline Complaints/Request
- 180 022 1500
Landline/IN Services
- 1504
Broadband
- 180 022 8844
Alternate for Broadband
- 180 022 1505
FTTH-General Query
All India numbers
- 0 222 219 2120
Know Landline/Broadband bill amount from All Operators
- 986 901 2345
Mobile Services
- 0 222 219 6404
Fault Booking
- 0 222 203 5017
Only related to online bill payment
About
MTNL (Mahanagar Telephone Nigam Limited) is a government-owned telecommunications service provider operating in Mumbai, India. It offers landline, broadband, mobile, and FTTH services to residential and commercial customers across the city. For billing, service issues, or other queries, customers can reach MTNL Mumbai customer care using the contact details below.
Email addresses
- [email protected]
Issues of selfcare
- [email protected]
Create Mail Box
- [email protected]
Grievance related query
Address
15th floor, Telephone House, MTNL Road, Prabhadevi, Dadar (West), Mumbai - 400028
Important links
IVRS Menu
Press 1 : For Latest Offers.
Press 2 : For Landline Services.
Press 3 : For Mobile Services.
Press 4 : For Broadband Services.
Press 5 : For FTTH : Fibre to the Home services.
Press 6 : For Leased Line Services.
Press 7 : For Directory Enquiry
Press 8 : For Rating the Services.
Press 9 : for Toll Free Services.
Press 0 : For Updating email & alternate contact number.
Press 12 : For Do not Disturb services.
Press 13 : For Other MTNL services.
Helpline Numbers
| Services | Contact No. |
|---|---|
| Common Service Number (Landline/Triband/Mobile) | 1130 |
| Landline | 1500 022-22221500 |
| Internet / Triband | 1504 1800228844 022-22221504 |
| Dolphin /Trump | 1503 9869012345 022-22221503 |
| Garuda | 1502 022-22221502 |
| FTTH | 1505 |
| IN Services | 1800221500 |
| Fault Booking (Landline & Broadband) | 198 ( Please Call 1500 if you want operator Assistance) |
| Fault Booking (Leased Circuit) | 12676, 022-22652225 |
| Changed Number Announcement | 1951 (for all languages) |
| Directory Enquiry | 197 |
| STD code enquiry Service | 1582 |
| Public Grievance Service | 1509 |
| Know your Landline/Broadband unpaid Bill Amount | 1660(Toll free) Dial 022-22192120 (From All Operators) |
| Know your Landline/Broadband unpaid Bill Amount through SMS | Send SMS Bill <Landline No> to 51001 |
Book Complaint Through SMS
Send SMS on 9969108108
Note : XXXXXXXX is your Landline / Broadband / FTTH number For Leased Circuit XXXXXXXXXX is 10 digit LCID number
| Type of complaint / enquiry | SMS Text |
|---|---|
| Landline Bill Enquiry | BILL XXXXXXXX |
| Landline Complaint Booking | LLCOM XXXXXXXX |
| Landline Complaint Tracking | LLFTR XXXXXXXX |
| Broadband Complaint Booking | BBCOM XXXXXXXX |
| Broadband Complaint Tracking | BBFTR XXXXXXXX |
| FTTH Complaint Booking | FTCOM XXXXXXXX |
| FTTH Complaint Tracking | FTFTR XXXXXXXX |
| Leased Circuit Complaint Booking | LCCOM XXXXXXXXXX |
Data Service
To activate DATA Service (including DATA PACKs), send SMS START to 1925.
To deactivate, send SMS STOP to 1925 or Call 1925.
SMS (Recharge Activation)
Type "SUB RCHxx" send to 444 (where 'xx' will be the Denomination of pack.)
For Example
To subscribe to 3G Data pack 99, send SMS "SUB RCH99" to 444
To subscribe to STV 153, send SMS "SUB RCH153" to 444
Appellate Authority
| Sl. No. | Zone/ Area | Name & Desigation of Appellate Authority | Contact Details | Address |
|---|---|---|---|---|
| 1 | Zone 1 | Shri. S Ramesh, DGM (HQ)Z1 | 022-22015000 Fax : 022-22875757 Email : [email protected] | 1st floor City Telephone Exchange, Hazarimal Somani Marg , Fort, Mumbai-40001 |
| 2 | Zone 2 | Shri. M P Joshi, DGM (HQ)Z2 | 022-24154000, Fax : 022-24161441 Email : [email protected] | Wadala Telephone Exchange, G. D. Ambekar Marg, Dadar (E), Mumbai 400014, |
| 3 | Zone 3 | Shri. D K Jadhav, DGM (HQ/ANC)Z3 | 022-26554242 Fax : 022-26511441 Email : [email protected] | 2nd Floor, Vile Parle Tele Exch, Nanda Patkar Road, Vile Parle (East) |
| 4 | Zone 4 | Shri. S P Ghosalkar, DGM (HQ)Z4 | 022-28086161 Fax. : 022-28641441 Email : [email protected], [email protected] | 4th Floor, Kandivli Telephone Exchange , S V Road, Kandivali (W), Mumbai-67 |
| 5 | Zone 5 | Smt. V V Jambharunkar, DGM (HQ) Z5 | 022-25366808 Fax : 022-25434141 Email : [email protected] | 4th Floor, Thane Charai Tele. Exch, Mauli Mandal Road, Dhobi Ali, Thane (West)- 400 601 |
| 6 | LC | Shri. S N Bhujbal DGM (LC) | 022-22620510 Fax : 022-22650775 Email : [email protected], [email protected] | Ground Floor, Fountain-1 Tele. Exch. Near Flora Fountain, Mumbai - 400 001 |
| 7 | WS | Shri. R C Shinde DGM (WS) | 022-26540486 Fax : 022-26521441 Email : [email protected] | 5th Floor, Admn Wing, BKC Tele Exch Bldg, Kurla (W), Mumbai-98 |
Registered Office
5th Floor, Mahanagar Door Sanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi-110003
Follow on social media
Frequently asked questions
What is MTNL Mumbai customer care number?
MTNL Mumbai customer care number is 02222192120. You can call this number for all inquiries related to landline, broadband, and mobile services.What is MTNL Mumbai toll free number?
MTNL Mumbai toll free number is 1130. This number connects you to the common service center for landline, broadband, and mobile queries.What is MTNL Mumbai email id for complaints?
You can email MTNL Mumbai at [email protected] for self‑care related issues and [email protected] to create a new mailbox.What is MTNL Mumbai head office address?
MTNL Mumbai head office is located at 15th floor, Telephone House, MTNL Road, Prabhadevi, Dadar (West), Mumbai – 400028.How to contact MTNL Mumbai customer care?
You can contact MTNL Mumbai customer care by calling toll‑free numbers like 1130 or 1800221130, dialing all‑India numbers such as 02222192120, emailing [email protected], visiting their website http://www.mtnlmumbai.in, or reaching out via Facebook (https://www.facebook.com/mtnlindia) and Twitter (https://twitter.com/mtnlofficial).Does MTNL Mumbai have WhatsApp support?
MTNL Mumbai does not currently offer WhatsApp support. Customers should use phone, email, or the social media channels listed above.How to file a complaint with MTNL Mumbai?
To file a complaint with MTNL Mumbai, you can email [email protected], call the toll‑free number 1130, or use the online complaint form at http://www.mtnlmumbai.in/index.php/customer-care/book-complaint. You may also send an SMS with the appropriate format as described in their IVRS guide.
Found something incorrect or out of date?
Report this listing