Nippon India Mutual Fund Customer Care No. 1860 266 0111

Organisation: nipponindiamf.com

All India Numbers:

18602660111(For Customer Support, Mon-Sat 8am-9pm)

02268334800(For Contact Support)

8433938264(For Whatsapp Support)

9664001111(For SMS/Missed Call Service)

Website:

https://mf.nipponindiaim.com/

Emails:

Socials:

Important Links:

IVRS Menu : 1860 266 0111

Press 1 : If you are an Investor.

Press 2 : If you are a Distributor.

Press 3 : If you are new to Nippon India Mutual Fund.

Press 5 : For transaction related query.

Press 6 : To change your preferred IVR language

Press 7 : To know about service request status

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SMS/Missed Call Service

To register the Mobile Number for Alerts on SMS: You can submit a written registration form duly signed and send it to the nearest NIMF branch to Download Registration Form. You can also Call the Customer Care at 18602660111 (call charges apply).

You can submit a written registration form duly signed and send it to the nearest NIMF branch to Download Registration Form.

You can also Call the Customer Care at 18602660111 (call charges apply).

You can send SMS to 9664001111 and get portfolio balance details sent via SMS. Type of folio Scheme Balance NAV Last 3 transactions Statement of Account One Time Bank Mandate Registration Status Single Folio balance mynav txn ESOA OTBM Multiple Folio's balance(followed by last 6 digits of folio no) mynav (followed by last 6 digits of folio no) txn (space) Last 6 digits of Folio Number ESOA (space) Last 6 digits of Folio Number OTBM (space) Last 6 digits of Folio Number For example: balance 987521 For example: mynav 987522 For example: txn 987523 For example: ESOA 987524 For example: OTBM 987524

Transacting through SMS . Customer Type of Folio Purchase Redeem SIP Non OTBM Customer Single SMS <PUR> to 9664001111 SMS <RED> to 9664001111 SMS <SIP> to 9664001111 OTBM Customer Single SMS<PUR AMT SCHPLANCODE> SMS<RED AMT SCHPLANCODE> SMS<SIP AMT SCHPLANCODE> Multiple SMS <PUR AMT LAST 6 DIGITS OF THE FOLIO SCHPLANCODE> SMS <RED AMT LAST 6 DIGITS OF THE FOLIO SCHPLANCODE> SMS <SIP AMT LAST 6 DIGITS OF THE FOLIO SCHPLANCODE>

Fund related queries through SMS Sr No. Fund Keywards 1 Equity Send SMS <PUR><AMOUNT><SCHEM?E CODE> 2 Debt Send SMS <RED><AMOUNT><SCHEME CODE> 3 Liquid Send SMS <SIP><AMOUNT><SCHEME CODE> 4 Gold Send SMS? <SIP><AMOUNT><SCHEME CODE>

Grievance Redressal Procedure

Level 1

If you have any query/complaint, then you can contact at 18602660111, 022-69259696 (Mon-Sat, 8am-9pm) or email at [email protected] and your complaint will be heard within 24 Working hours.

You can also raise your complaint through online Service Request.

Level 2

If you are not satisfied by the resolution provided in level 1, then you can contact to the Grievance Redressal Officer Email : [email protected].

Your complaint will be resolved within 2 Working days.

Level 3

If you are still not satisfied with the resolution, then you can contact to the Customer Service Head Email : [email protected].

Your complaint will be resolved within 2 business days.

Level 4

If you are not satisfied with the resolution provided at Level 3, then you may approach Security Exchange Board Of India (SEBI) Scores Portal.

Head Office

Nippon Life India Asset Management Limited, 4th Floor, Tower A, Peninsula Business Park, Ganapatrao Kadam Marg, Lower Parel (W), Mumbai-400 013