North Bengal State Transport Corp (NBSTC) customer care number is 03582222576. Get NBSTC helpline, email id, complaint & support info.
All India numbers
- 0 358 222 2576
Contact Support Mon - Sun 6:00 am - 10:00 pm
- 908 328 7330
Whatsapp Contact Support
About
North Bengal State Transport Corporation (NBSTC) is a Government of West Bengal undertaking that operates inter-state and intra-state road transport services across North Bengal. Headquartered in Coochbehar, NBSTC runs bus services connecting districts such as Darjeeling, Jalpaiguri, Malda, Murshidabad, and other parts of West Bengal. For ticket booking, cancellation, refund, route, or schedule related queries, customers can reach NBSTC customer care using the contact details listed below.
Email addresses
- [email protected]
For Support
Address
North Bengal State Transport Corporation, Paribahan Bhavan, Sagar Dighi West, P.O.& District :Coochbehar, Pin: 736101
Important links
NBSTC Depot / Terminus / Station
| Division | Contact No. |
|---|---|
| Cooch Behar Division | |
| Cooch Behar Depot | 03582-222819 |
| Central Bus terminus, Cooch behar | 03582 -223549 |
| Mathabhanga Depot | 03583-255264 |
| Alipurduar Depot | 03564-255016 |
| Tufanganj Depot | 03582-244416 |
| Dinhata Depot | 03581-255159 |
| Falakata, NBSTC station | 03563 -260247 |
| Siliguri Division | |
| Siliguri Depot | 0353- 2512973 |
| Tenzing Norgey Central Bus Terminus, Siliguri | 0353- 2514920 |
| Jalpaiguri Depot | 03561- 255699 |
| Islampur | 03526- 255028 |
| Malbazar | 03562-255216 |
| Maynaguri | 03561-233699 |
| Derjeeling Depot | 0354- 2257581 |
| Kalimpong Depot | 03552- 255525 |
| WTDC Volvo service (Siliguri) | 0353-2514920 |
| Raiganj Division | |
| Raiganj | 03523 -244008 |
| Balurghat Depot | 03522- 255566 |
| Balurghat Terminus | 03522-255565 |
| Malda | 03512- 252700 |
| Chanchal | 02513-252243 |
| Farakka | 03485- 253351 |
| Berhampur Division | |
| Berhampore Depot | 03482- 257137 |
| Mir Madan Bus Terminus, Berhampore | - |
| Suri Depot | 03462 -255791 |
| Ranaghat Depot | 03473- 215024 |
| Ultadanga Depot | 033 -23561967 |
| Esplanade Bus stand, Kolkata | 033 -22430736 |
| WTDC Volvo service (Kolkata) | 033-22430736 |
Divisions
| S.No | District | Depot Name | Contact No. |
|---|---|---|---|
| Cooch Behar | |||
| 1) | Cooch Behar | Cooch Behar | 9474434040 |
| 2) | Cooch Behar | Dinhata | 8250071315 |
| 3) | Alipurduar | Alipurduar | 8001047389 |
| 4) | Cooch Behar | Mathabhanga | 7076039535 |
| 5) | Cooch Behar | Tufangunj | 9474062716 |
| Siliguri | |||
| 6) | Darjeeling | Siliguri | 7908438828 |
| 7) | Jalpaiguri | Jalpaiguri | 9434340253 |
| 8) | Jalpaiguri | Maynaguri | 6295257993 |
| 9) | Uttar Dinajpur | Islampore | 7001606316 |
| 10) | Jalpaiguri | Malbazar | 9475303198 |
| 11) | Kalimpong | Kalimpong | 9434880805 |
| 12) | Darjeeling | Darjeeling | 7001893917 |
| Raiganj | |||
| 13) | Uttar Dinajpur | Raiganj | 9434492329 |
| 14) | Malda | Malda | 9434980894 |
| 15) | Dakshin Dinajpur | Balurghat | 8167051106 |
| 16) | Malda | Chanchal | 9474520064 |
| 17) | Mursidabad | Farakka | 9734008468 |
| Berhampore | |||
| 18) | Murshudabad | Berhampore | 9932646818 |
| 19) | Nadia | Ranaghat | 9593357325 |
| 20) | Birbhum | Suri | 9476373841 |
| 21) | Kolkata | Ultadanga | 9831723493 |
Refund / Cancellation
Cancellation of ticket can be made at least two hours before the departure time of the service.
Cancellation charges per seat are as follows: Before 48 hours 10% Before 24 hours 25% Before 6 hours 75%
Before 48 hours 10%
Before 24 hours 25%
Before 6 hours 75%
Normally, the refund amount will be credited to debited account within next 8 working days.
Frequently asked questions
What is North Bengal State Transport Corp (NBSTC) customer care number?
North Bengal State Transport Corp (NBSTC) customer care number is 03582222576. This line is available Mon - Sun from 6:00 am to 10:00 pm for booking, schedule and general support queries.What is NBSTC email id for complaints?
You can email North Bengal State Transport Corporation (NBSTC) at [email protected] for support related queries. For refund and cancellation issues, you may also write to [email protected].What is NBSTC head office address?
The registered head office of NBSTC is located at Paribahan Bhavan, Sagar Dighi West, P.O. & District Coochbehar, West Bengal - 736101.How to contact North Bengal State Transport Corp (NBSTC) customer care?
You can contact NBSTC customer care by calling 03582222576, sending a WhatsApp message on 9083287330, or emailing [email protected]. You can also submit queries through the official contact form at nbstc.in/contact-us.php.Does NBSTC have WhatsApp support?
Yes, North Bengal State Transport Corp (NBSTC) offers WhatsApp support on the number 9083287330. Passengers can use this number to quickly reach NBSTC for booking and schedule related assistance.How to file a complaint with North Bengal State Transport Corp (NBSTC)?
You can file a complaint with NBSTC by calling 03582222576, emailing [email protected], or submitting the online Grievance Form available at nbstc.in/grievance.php. Complaints can also be raised at the nearest NBSTC depot or bus terminus in your district.What is NBSTC ticket cancellation and refund policy?
NBSTC allows ticket cancellation at least two hours before departure, with charges of 10% before 48 hours, 25% before 24 hours, and 75% before 6 hours of journey time. Refunds are normally credited back to the original payment account within 8 working days.
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