North East Small Finance Bank Toll Free No. 1800 121 1905
Organisation: North East Small Finance Bank
Toll free Numbers:
18001211905(Customer Support)
All India Numbers:
9222200123(SMS Services)
Website:
SMS Banking
Send SMS to 9222200123
| Services | Keyword Format |
|---|---|
| Registration | REG<Space>< Account Number> |
| Deregistration | DEREG<Space><Customer Number> |
| Balance Enquiry | BAL<Space>< Account Number> |
| Mini Statement | MINI<Space>< Account Number> |
| Debit Card Block | BLKCRD<>< Last 4 Digits Account Number><><Last 4 Digit Card Number> |
| Mobile Banking Enable | MBACT<><Customer Number> |
| Know Your Customer Number | KYCN<><Account Number> |
| Contact Us | CNTUS<><Account Number> |
| Cheque Book Request | CHQBOOK<Space><Account Number> |
| Cheque Status Enquiry | CHQSTATUS<Space><Account Number><Cheque Number> |
| To mark a stop payment on a cheque | CHQSTOP<Space><Account Number> <Cheque Number> |
Grievance Redressal Mechanism
Level 1
You can conatct the Branch Manager at your nearest branch office or contact Phone Banking Officer at 1800-121-1905 or send email to [email protected].
Level 2
If you are not satisfied from the branch head solution or if you don't receive a response in 3 working days, please contact your respective Zonal Head.
Level 3
It you are not satified in level 1 and 2, or if you don't receive a response in 7 working days, you can contact Principal Nodal Officer: Richel Tshering La Principal Nodal Officer, North East Small Finance Bank 3rd Floor, Fortune Central, Basisthapur Bye lane 3, Beltola, Guwahati, Assam 781028 Email: [email protected] Contact Number :0361-7180051
Richel Tshering La Principal Nodal Officer, North East Small Finance Bank 3rd Floor, Fortune Central, Basisthapur Bye lane 3, Beltola, Guwahati, Assam 781028 Email: [email protected] Contact Number :0361-7180051
If you are not satisfied with all these levels or if your grievance is not redressed by the Bank within 30 days of submitting your grievance, you may contact Banking Ombudsman.Grievance Redressal Regarding NEFT/RTGS Escalation Level Officials to be approached Contact E-mail ID Generic Contact (NEFT/RTGS) Customer Care 1800-121-1905 [email protected] Escalation Level 1 Abu Fazal Haque 0361-7180001 [email protected] Escalation Level 2 Mukut Phukon 0361-7180001 [email protected] Escalation Level 3 Devashish Bhattacharya 9954437858 [email protected] Forms Center Address
North East Small Finance Bank Ltd 1st & 3rd Floor, Fortune Central , Basisthapur, Bye lane 3, Beltola Guwahati, Assam 781028.
Grievance Redressal Regarding NEFT/RTGS
| Escalation Level | Officials to be approached | Contact | E-mail ID |
|---|---|---|---|
| Generic Contact (NEFT/RTGS) | Customer Care | 1800-121-1905 | [email protected] |
| Escalation Level 1 | Abu Fazal Haque | 0361-7180001 | [email protected] |
| Escalation Level 2 | Mukut Phukon | 0361-7180001 | [email protected] |
| Escalation Level 3 | Devashish Bhattacharya | 9954437858 | [email protected] |