North East Small Finance Bank customer care number is 18001211905. Get toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 1 800 121 1905
Customer Support
All India numbers
- 922 220 0123
SMS Services
About
North East Small Finance Bank (NESFB) is a small finance bank headquartered in Guwahati, Assam, licensed by the Reserve Bank of India to serve customers across the North East region. It offers savings accounts, fixed deposits, loans, SMS banking, mobile banking, and NEFT/RTGS services to individuals and small businesses. For account-related queries, loan applications, or grievance redressal, customers can reach North East Small Finance Bank customer care using the contact details listed below.
Email addresses
- [email protected]
Customer Care
- [email protected]
Do not Call Registry
Important links
SMS Banking
Send SMS to 9222200123
| Services | Keyword Format |
|---|---|
| Registration | REG<Space>< Account Number> |
| Deregistration | DEREG<Space><Customer Number> |
| Balance Enquiry | BAL<Space>< Account Number> |
| Mini Statement | MINI<Space>< Account Number> |
| Debit Card Block | BLKCRD<>< Last 4 Digits Account Number><><Last 4 Digit Card Number> |
| Mobile Banking Enable | MBACT<><Customer Number> |
| Know Your Customer Number | KYCN<><Account Number> |
| Contact Us | CNTUS<><Account Number> |
| Cheque Book Request | CHQBOOK<Space><Account Number> |
| Cheque Status Enquiry | CHQSTATUS<Space><Account Number><Cheque Number> |
| To mark a stop payment on a cheque | CHQSTOP<Space><Account Number> <Cheque Number> |
Grievance Redressal Mechanism
Level 1
You can conatct the Branch Manager at your nearest branch office or contact Phone Banking Officer at 1800-121-1905 or send email to [email protected].
Level 2
If you are not satisfied from the branch head solution or if you don't receive a response in 3 working days, please contact your respective Zonal Head.
Level 3
It you are not satified in level 1 and 2, or if you don't receive a response in 7 working days, you can contact Principal Nodal Officer: Richel Tshering La Principal Nodal Officer, North East Small Finance Bank 3rd Floor, Fortune Central, Basisthapur Bye lane 3, Beltola, Guwahati, Assam 781028 Email: [email protected] Contact Number :0361-7180051
Richel Tshering La Principal Nodal Officer, North East Small Finance Bank 3rd Floor, Fortune Central, Basisthapur Bye lane 3, Beltola, Guwahati, Assam 781028 Email: [email protected] Contact Number :0361-7180051
If you are not satisfied with all these levels or if your grievance is not redressed by the Bank within 30 days of submitting your grievance, you may contact Banking Ombudsman.Grievance Redressal Regarding NEFT/RTGS Escalation Level Officials to be approached Contact E-mail ID Generic Contact (NEFT/RTGS) Customer Care 1800-121-1905 [email protected] Escalation Level 1 Abu Fazal Haque 0361-7180001 [email protected] Escalation Level 2 Mukut Phukon 0361-7180001 [email protected] Escalation Level 3 Devashish Bhattacharya 9954437858 [email protected] Forms Center Address
North East Small Finance Bank Ltd 1st & 3rd Floor, Fortune Central , Basisthapur, Bye lane 3, Beltola Guwahati, Assam 781028.
Grievance Redressal Regarding NEFT/RTGS
| Escalation Level | Officials to be approached | Contact | E-mail ID |
|---|---|---|---|
| Generic Contact (NEFT/RTGS) | Customer Care | 1800-121-1905 | [email protected] |
| Escalation Level 1 | Abu Fazal Haque | 0361-7180001 | [email protected] |
| Escalation Level 2 | Mukut Phukon | 0361-7180001 | [email protected] |
| Escalation Level 3 | Devashish Bhattacharya | 9954437858 | [email protected] |
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Frequently asked questions
What is North East Small Finance Bank customer care number?
North East Small Finance Bank customer care number is 18001211905. This toll free number can be dialed from any phone in India for account, loan, and general banking queries.What is North East Small Finance Bank toll free number?
The North East Small Finance Bank toll free number is 18001211905. It is available for customer support and can be reached free of charge from anywhere in India.What is North East Small Finance Bank email id for complaints?
You can email North East Small Finance Bank customer care at [email protected] for queries and complaints. For opting out of telemarketing calls, write to [email protected].What is North East Small Finance Bank head office address?
The registered office of North East Small Finance Bank is located at 1st & 3rd Floor, Fortune Central, Basisthapur Bye lane 3, Beltola, Guwahati, Assam 781028.How to contact North East Small Finance Bank customer care?
You can contact North East Small Finance Bank customer care by calling the toll free number 18001211905, emailing [email protected], or visiting the official website at nesfb.com. The bank is also active on Facebook at facebook.com/northeastsmallfinancebank.Does North East Small Finance Bank have WhatsApp support?
No, North East Small Finance Bank does not currently offer WhatsApp support. Customers can reach the bank by calling 18001211905, emailing [email protected], or using the SMS banking number 9222200123.How to file a complaint with North East Small Finance Bank?
To file a complaint with North East Small Finance Bank, submit the online complaint form at nesfb.com/nesfbcomplain.aspx, email [email protected], or call 18001211905. If unresolved within 3 working days, escalate to the Zonal Head; if still unresolved within 7 days, contact the Principal Nodal Officer at [email protected] or 0361-7180051.
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