NSDL Payments Bank Customer Care No. 022-4202 2100
Organisation: NSDL Payments Bank(nsdlbank.com)
All India Numbers:
02242022100(Customer Care, Mon -Sat 9:30am-6:30pm)
Website:
Customer Grievance Redressal
Level 1
You will get a reference number, plese try to mention this refrence no. in all levels.
You will get a expected resolution in 7 days.
Level 2
If you are not satisfied with resolution provided at Level 1, you can write to [email protected] from your registered email address with the bank and mention refrence no.
In this level, an expected resolution in 7 days.
Level 3
In case you are not satisfied with the resolutions provided at Level 1 & 2, you can approach - Nodal Officer Details: Rajesh Save 4th floor, A-wing, Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 Ph: 022-49142746 (Mon-Sat, 9:30 am- 5:30 pm)
Nodal Officer Details: Rajesh Save 4th floor, A-wing, Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 Ph: 022-49142746 (Mon-Sat, 9:30 am- 5:30 pm)
Please send email from the registered email address with the bank with the given reference number and your registered mobile number with the bank
In this level also, an expected resolution in 7 days.
If in level 1, 2 and 3, your issue remains unresolved or if you have not received response within 30 days of lodging a complaint, you may approach the Banking Ombudsman
To Report a Fraud
Transaction
For any complaint regarding any fraudulent transaction in the bank account/wallet or payment related transactions write to [email protected].
It will take expected 3 working days.
Registered Office
4th floor, A wing, Trade world, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400013.
Corporate Office
NSDL Payments Bank Limited, 401, 4th Floor, Tower 3, One International Center, Senapati Bapat Marg, Prabhadevi, Mumbai - 400013.