Passport Procedure - How To Apply ?
Passport customer care number is 18002581800. Get Passport toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 1 800 258 1800
National Call Centre/Citizen Service Executive Support- 8 am to 10 pm
All India numbers
- 0 406 672 0581
paid- for North East states
- 0 406 672 0567
paid- for J&K
About
The Indian passport is issued by the Ministry of External Affairs, Government of India, through the Passport Seva Kendras (PSKs) operating across the country. The official portal passportindia.gov.in handles online applications for fresh passports, re-issues, and Police Clearance Certificates across India. For help with application status, document requirements, or appointment-related queries, applicants can reach Passport customer care using the contact details below.
Documents required for fresh passport
Normal
Minor
Adult
Senior Citizen
For minor applicants, present address proof document in the name of parent(s) can be submitted.
It is advised to carry original and self-attested copies of parents passport to Passport Seva Kendra (PSK), in case parents possess passport.
For minor applicants, documents can be attested by parents.
The minor applicant is eligible for Non-ECR till he/she attains the age of 18 years
Driving license,Voter Id,Adhaar card,Bank Passbook,10th Passing Certificate(Any 2 ID)
10th Passing Certificate is compulsory
If 10th Certificate is not available then Last three year ITR will be required
If You dont have 10th Certificate and also no ITR,then carry higher education certificate
A senior citizen is anyone who has attained the age of 65 years qualifies to be a senior citizens if they meet the following requirements:
Eligibility Criteria If you are above the age of 65 years and you are NOT a resident of Jammu and Kashmir
If you are above the age of 65 years and you are NOT a resident of Jammu and Kashmir
To apply for a passport, the applicant must fill in the application online and make the payment for the fees.
Senior citizens are eligible to walk in without any appointment. So booking of the slot is not needed.
You must obtain an ARN which is required when you visit the Passport Seva Kendra. In addition, applicants should also refer to any advisory issued by the concerned Passport Offices from time to time.
This is not applicable to Indian citizens who are from other states and have been deployed on official duty in Jammu and Kashmir by the Government of India
ECR stands for Emigration Check Required and ECNR stands for Emigration Check Not Required.
ECR status will be printed in the passport of the applicants who fall in the ECR category.For those falling in the Non-ECR category, there will be no specific mention in the passport.
The practice of putting Non-ECR (previously ECNR) stamp has been discontinued.
Documents required for Re-issue of passport
Type of application Normal Tatkaal
Normal
Tatkaal
Applicant Category Minor Adult
Minor
Adult
Employment Type Government/PSU/Statutory Body Retired Government Official Other
Government/PSU/Statutory Body
Retired Government Official
Other
Is applicant present address differ from that in existing passport Yes No
Yes
No
Complex Case
Online Appointment Booking
Online Payment has been made mandatory for booking appointments at all Passport Seva Kendras/Passport Offices. Online Payment can be made using any one of the following modes
Credit/Debit Card (MasterCard and Visa)
Bank Challan(payable at SBI branches in india only)
Pay And Book Appointment
Payment once made for availing passport services will not be refunded,if payment is successfully done,please do not pay again.
This portal show the details like this-
Application reference number
Given Name
Service Type
Type of application
Total Fee
Amount to be paid
Cancel /Schedule Appointment
Click the schedule appointment link on the view Saved/Submitted application screen
Click the Reschedule/Cancel appointment button
A confirmation message displaying the count of reschedule/cancel attempts left is shown
In case of rescheduling the appointment, select the preferred PSK and click the next button
After checking the available appointment date displayed for the PSK, click the Book Appointment button. An appointment (if available) is booked automatically for the selected PSK and previously booked appointment for the ARN is automatically cancelled
The Appointment Confirmation screen is displayed with the Print Application Receipt button to print the application receipt
Submit an Application at Passport Seva Kendra
Security check, security person check you appointment slip and time
Pre-processing Area Collect a token from the Token Issuance Counter
Token Number is used for further sequential processing of application at PSK
Wait in the waiting area till your Token Number is displayed on the Token display screen
Token Numbers are displayed on the Token display screen, applicant needs to proceed towards the designated PSK Counter ‘A
Citizen Service Executive(CSE) will scan and upload supporting documents into the Passport Seva system
CSE will click your photograph, take fingerprints, Personal Particulars as in the system will be printed and given to you for verification and signature, this would be scanned and uploaded in the system
After this wait for the screen ,Token Number is displayed for further processing at designated PSK Counter ‘B’
Verification Officer (VO) will check the original documents for completeness and correctness
After this wait for the screen,,Token Number is displayed for further processing at designated PSK Counter 'C'
Granting Officer (GO) takes a decision on granting of the passport
Exit Gate Collect the printout of the final status of your application
Keep this Acknowledgement Letter to track the status of your application
The applicant can track the status of the application anytime and anywhere through the passport india website, By calling the Call Centre at 1800 258 1800
Check Application Status
Steps to Check Application Status: - Passport Applications - Police Clearance Certificate (PCC)
Click “Track Application Status” link
Enter File Number and Date of Birth of Applicant
Click the “Track” button 15 digit number printed on the top of Acknowledgement letter
Status of the Passport Application is shown here
Police Verification
After completing all the passport procedure,within 10to 12 days,police verification is required for issuance of passport
There are 2 modes of police verification Police Verification is required on a Post-Passport Issuance basis Police Verification is required on Pre-Passport Issuance basis
Police Verification is required on a Post-Passport Issuance basis
Police Verification is required on Pre-Passport Issuance basis
Printing & Dispatch
After Police verification,you will receive Passport Printing SMS
If you will not receive printing SMS after police verification then contact to RPO or 1800 258 1800
After some days ,you will receive a passport dispactched SMS ,with tracking number
Passport will be dispatch within 2/3 days.
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Frequently asked questions
What is Passport customer care number?
Passport customer care number is 18002581800. This National Call Centre is available from 8 am to 10 pm for passport-related queries including application status and appointment help.What is Passport toll free number?
Passport toll free number is 18002581800. You can call this number for application tracking, appointment booking help, and general inquiries about passport services.How to contact Passport customer care?
You can contact Passport customer care by calling 18002581800 (available 8 am to 10 pm) or by visiting the official portal passportindia.gov.in. Paid helplines such as 04066720581 for North East states and 04066720567 for J&K are also available.Does Passport have WhatsApp support?
No, the Passport Seva Kendra does not currently offer WhatsApp support. You can reach them by phone at 18002581800 or through the passportindia.gov.in website.How to file a complaint with Passport?
You can file a complaint with the Passport Seva Kendra by calling the National Call Centre at 18002581800. Concerns can also be raised in person at your nearest PSK or Regional Passport Office.How to apply for a passport in India?
To apply for a passport, fill the application online at passportindia.gov.in, pay the required fee, and book an appointment at the nearest Passport Seva Kendra. Carry the original documents along with self-attested copies on the appointment date.How to track passport application status?
You can track your passport application status online at portal1.passportindia.gov.in by entering your file number and date of birth. You can also call 18002581800 for status updates.
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