Paytm Mall Customer Care Numbers

Apparel is eligible for return/replacement within 15 days from delivery, in an event of wrong/damaged item delivered.

Other items are eligible for return/replacement within 7 days, in an event of wrong/damaged item delivered..

For device-related issue, please contact the seller (details as mentioned on the invoice) or brand authorized service center directly.

Food items, cars & bikes, books & stationery, gifts and gold items are not eligible for return/replacement.

Customer can call on 0120-4606060 to help solve the query or submit issue on Paytm Ecommerce website/mobile application.

If not satisfied with response at Level 1, please write to : Nodal Officer, Customer Grievance, Paytm Ecommerce Private Limited, B121, Sector 5 Noida-201301. Email : email at [email protected]

In case, still not satisfied with the resolution at Level 2, please write to : Grievance Officer, Paytm Ecommerce Private Limited, B121, Sector 5, Noida-201301 Email : [email protected]