Paytm Procedure
Toll free Numbers:
1800120130(Paytm Payment Bank)
Website:
Number IVRS Options
10 am to 8 pm (24*7)
| 0120-4456 456 (Payments,Bank, Wallet) First select language Press- For KYC related queries Kindly enter your registerd mobile number For Password PIN and paytm account related query For paytm account password reset Passcode set or reset Paytm debit card atm pin set/reset Unable to login to paytm account To update your profile Query related to adding, paying or sending money through paytm wallet For add money related query For paytm wallet to bank transfer related query For send money to other paytm user related query For query related to payment through paytm wallet to merchant To check wallet balance Query related to paytm bank account or debit card To block or unblock your debit card To reset/set atm debit card pin To know your saving account balance To request for bank account satament For any other query/issue, wish to speak with executive If you want to redeem your fixe deposit Query related to UPI For UPI transaction related query Query related to add your bank account with UPI To reset UPI PIN If unable to verify your mobile number Queries for cash back To report loss or unauthorise use of paytmwallet debit card or saving account If you lost your phone If you lost your debit card For fraud related to paytm wallet and paytm bank account To report fraud in any other bank,debit card,wallet For Shoping, Travel, Movie Recharge, order placed on paytm Dear customer for information to Shoping, Travel, Movie Recharge, order placed on paytm we are sending a SMS, click the URL Press 0 - To change language Press * - To repeat menu Call form Registered Mobile Number First select language Press- To set passcode # For main menu And other all options are same as give above 0120-4728 728 (Movies and Events Tickets) First select language Please enter paytm registered mobile number for which you want to enquire Call form Registered Mobile Number First select language Press- For Movie Tickets If your money got deducted but movie booking failed If your money got deducted but movie booking confirmation is pending If you do not receive the booking confirmation on Email or SMS If you have movie related promocode but not able to apply If you have promo code but not get cash back after succesfully applying for promocode For Event Ticket If your money got deducted but event booking failed If your money got deducted but event booking confirmation is pending If you have done payment but do not receive the booking confirmation on Email or SMS If you have event related promocode but not able to apply If you have promo code but not get cash back after succesfully applying for promocode For Amusement Park Ticket If your money got deducted but booking failed If your money got deducted but booking confirmation is pending If you do not receive the booking confirmation on Email or SMS If you have Amusement park related promocode but not able to apply If you not get cash back after succesfully applying for promocode Press 0 - To change language 0120-4880 880 (Travel Tickets) - Call form Registered/Unregistered Mobile Number First select language Press- For travel related issue For train ticket booked on paytm For bus ticket booked on paytm For flight booked on paytm For hotel booking For ticket booked on another website or app other than paytm In case of query realted to recharge, UPI, Wallet or Payments Click the link send in your registered mobile number and raise your query through paytm app. 0120-460 6060 (Paytm Mall) First select language Dear caller registerd with paytm mall and shop for your favourite mobile,electronics and fashion brand Call form Registered Mobile Number First select language and get details of your shopping orders | 0120-4728 728 (Movies and Events Tickets) First select language Please enter paytm registered mobile number for which you want to enquire Call form Registered Mobile Number First select language Press- For Movie Tickets If your money got deducted but movie booking failed If your money got deducted but movie booking confirmation is pending If you do not receive the booking confirmation on Email or SMS If you have movie related promocode but not able to apply If you have promo code but not get cash back after succesfully applying for promocode For Event Ticket If your money got deducted but event booking failed If your money got deducted but event booking confirmation is pending If you have done payment but do not receive the booking confirmation on Email or SMS If you have event related promocode but not able to apply If you have promo code but not get cash back after succesfully applying for promocode For Amusement Park Ticket If your money got deducted but booking failed If your money got deducted but booking confirmation is pending If you do not receive the booking confirmation on Email or SMS If you have Amusement park related promocode but not able to apply If you not get cash back after succesfully applying for promocode Press 0 - To change language | 0120-4880 880 (Travel Tickets) - Call form Registered/Unregistered Mobile Number First select language Press- For travel related issue For train ticket booked on paytm For bus ticket booked on paytm For flight booked on paytm For hotel booking For ticket booked on another website or app other than paytm In case of query realted to recharge, UPI, Wallet or Payments Click the link send in your registered mobile number and raise your query through paytm app. 0120-460 6060 (Paytm Mall) First select language Dear caller registerd with paytm mall and shop for your favourite mobile,electronics and fashion brand Call form Registered Mobile Number First select language and get details of your shopping orders | 0120-460 6060 (Paytm Mall) First select language Dear caller registerd with paytm mall and shop for your favourite mobile,electronics and fashion brand Call form Registered Mobile Number First select language and get details of your shopping orders |
|---|---|---|---|
| 0120-4728 728 (Movies and Events Tickets) First select language Please enter paytm registered mobile number for which you want to enquire Call form Registered Mobile Number First select language Press- For Movie Tickets If your money got deducted but movie booking failed If your money got deducted but movie booking confirmation is pending If you do not receive the booking confirmation on Email or SMS If you have movie related promocode but not able to apply If you have promo code but not get cash back after succesfully applying for promocode For Event Ticket If your money got deducted but event booking failed If your money got deducted but event booking confirmation is pending If you have done payment but do not receive the booking confirmation on Email or SMS If you have event related promocode but not able to apply If you have promo code but not get cash back after succesfully applying for promocode For Amusement Park Ticket If your money got deducted but booking failed If your money got deducted but booking confirmation is pending If you do not receive the booking confirmation on Email or SMS If you have Amusement park related promocode but not able to apply If you not get cash back after succesfully applying for promocode Press 0 - To change language | |||
| 0120-4880 880 (Travel Tickets) - Call form Registered/Unregistered Mobile Number First select language Press- For travel related issue For train ticket booked on paytm For bus ticket booked on paytm For flight booked on paytm For hotel booking For ticket booked on another website or app other than paytm In case of query realted to recharge, UPI, Wallet or Payments Click the link send in your registered mobile number and raise your query through paytm app. 0120-460 6060 (Paytm Mall) First select language Dear caller registerd with paytm mall and shop for your favourite mobile,electronics and fashion brand Call form Registered Mobile Number First select language and get details of your shopping orders | 0120-460 6060 (Paytm Mall) First select language Dear caller registerd with paytm mall and shop for your favourite mobile,electronics and fashion brand Call form Registered Mobile Number First select language and get details of your shopping orders | ||
| 0120-460 6060 (Paytm Mall) First select language Dear caller registerd with paytm mall and shop for your favourite mobile,electronics and fashion brand Call form Registered Mobile Number First select language and get details of your shopping orders |
How to create Paytm account?
Install it and Tap to accept ,select open to use Paytm App
Select your language,to create an account,Tap on profile
Set your paytm account using your Mobile No. & Email ID
Add some money to your Paytm Wallet using netbanking, debit card, or credit card
Tap on the ‘Add Money’ option on the Paytm app home screen, enter the amount and pay using Debit/Credit Cards or Net Banking
To transfer money to someone else,select the 'Pay or Send' option
You can make payments to others or to bank accounts on Paytm by scanning a QR code
You can simply scan the recipient’s QR code or entering their mobile number in the ‘Pay’ option in the Paytm app to instantly pay virtually anyone with a smartphone and the Paytm app
Also, you can send money to Bank
Money stored in the Paytm Wallet can be taken to your bank account. Tap on the ‘Passbook’ icon in your Paytm app home screen and select ‘Send money to Bank’.Once you tap on the‘Transfer’ button, please enter the amount, account holder’s name, account number, IFSC Code and press ‘Send’
You can send money to another Paytm user via their phone number
Paytm forget password- Procedure
Click on the button that says "forgot password" on your login screen to reset your password.
Dial 0120-4888488 using the phone number you registered with Paytm,
Press "1" to reset your password and follow the instructions.
You will receive a link to reset the password by SMS or email.
Click on the link paytm sent to your phone or email.
Enter a new password (which will be remember this time).
Type the new password in the password field.
Confirm your new password and click "Submit"
Start Using it.
Paytm Wallets ?
You will use your wallet to pay for something or send money to someone
You should tap ‘pay or send’ on the app
If paying to someone who has a QR code, scan the code (camera should be enabled), enter the amount, and you are done
If paying to someone using mobile number, simply enter mobile number and amount
You will receive an sms and your passbook will show details as well as updated balance every time.
Mobile wallets are pre paid wallets. You can use only what you transfer to it.
How can I add money to my Paytm wallet?
On Paytm
Log into your Paytm account and click on “Paytm Wallet”
Enter the amount you want to add and click on “Add Money”
You can choose to add money via Credit/Debit card, Net Banking, IMPS or ATM card
If you have any saved credit or debit card, it will be shown upfront and you only need to enter the CVV number and proceed to the bank page. If you do not have any saved credit or debit card, you can choose to save a card for faster payment next time.
Once you enter details on your bank’s page & complete the transaction, you will be redirected to Paytm with money added in your Paytm wallet
On Paytm App-
You can add money to your Paytm Wallet by selecting the Add Money tab on homepage.
You can choose to add money via Credit/Debit card, Net Banking, IMPS or ATM card.
Enter the amount you want to add and tap on “Add Money”.
You will be redirected to a secure payment page where you need to provide payment details.
If you have any saved credit or debit card, it will be shown upfront and you just need to enter CVV and proceed to bank page. If you do not have any saved card you can choose to save a credit or debit card for faster payment next time.
Once you enter details on your bank’s page & complete the transaction, you will be redirected to Paytm with money added in your Paytm wallet.
What is Paytm Postpaid?
Paytm Postpaid allows you to buy today and can pay in next month or later.
You can set up your Paytm Postpaid account through the Profile section on the Paytm App and select it as a payment option for your purchases on Paytm
Postpaid can be used as the payment mode while booking movie & travel tickets,for mobile recharges and for shopping on Paytm Mall.
Problem faced On Paytm
Recharge Failed/Pending/Processing
Please check that you are selecting the appropriate valid amount for the respective operator. If number is ported, make sure that you select circle/operator manually
Recharges also fail due to issues/load at the operator's end, wait for some time and try later
Status shows success but bill payment/recharge not received
The bill payment takes 3 days to be updated at the operator's end.
Amount Deducted but recharge failed
If the recharge fails and amount is deducted, Paytm refunds the entire amount of failed recharge back to your Paytm Wallet within 48 hrs
If you have not paid through Paytm wallet and it has been more than 48 hours since recharge failure, the bank will refund the amount within 3-10 working days in your bank account/card
Cash back not received
After any successful transaction, the cash back takes 24 hrs to be credited to your Paytm Wallet
Unable to make transaction through Paytm cash
Please check your wallet transaction limit as you might have crossed the monthly limit of INR 10000
If not, then we request you to try again after some time.
If you are accessing it on Windows App then please upgrade it
Utility Bill Payments
Electricity
On the Paytm app or website please select the “Electricity” icon
Please select your “Electricity Board”
Please enter your “Consumer Number (some boards also call it “CA Number” or “Account Number”) as mentioned on your Electricity bill
Press “Proceed” to get your bill details
Verify the displayed bill details and proceed to pay the desired amount
On the payment page please select the mode of payment and enter the desired details
Once the payment process is complete we will notify you with the status of your bill payment
We will also send an SMS & Email confirmation about the status of your bill payment
Please note that it may take up to 2 business days to process your bill payment by your Electricity provider
Water Board
On the Paytm app or website please select the “Water” icon
Please select your “Water Board”
Please enter your “Consumer Number” (some water boards also call this “K Number”) as mentioned on your Water bill
Press “Proceed” to get your bill details
Verify the displayed bill details and proceed to pay the desired amount
On the payment page please select the mode of payment and enter the desired details
Once the payment process is complete we will notify you with the status of your bill payment
We will also notify you by a Push/SMS & Email regarding the status of your bill payment
Please note that it may take upto 2 business days to process your bill payment by your Water Board
Gas
On the Paytm app or website please select the “Gas” icon
Please select your Gas Board
Please enter your Consumer Number as mentioned on your Gas bill
Press “Proceed” to get your bill details
Verify the displayed bill details and proceed to pay the desired amount
On the payment page please select the mode of payment and enter the desired details
Once the payment process is complete we will notify you with the status of your bill payment
We will also notify you by a Push/SMS & Email regarding the status of your bill payment
Please note that it may take upto 2 business days to process your bill payment by your Gas Board
Metro Card
On the Paytm app or website please select the ‘Metro’ icon
Upon reaching Metor page please select your Mumbai/Delhi Metro
Please enter your Card Number as mentioned on the back of your Card
Please enter the amount (Note – Card balance cannot exceed Rs 1000 so amount entered should always less than 1000 and in multiple of 100)
Press ‘Proceed’
On the payment page please select the mode of payment and enter the desired details
Once the payment process is complete we will notify you with the status of your payment
We will also notify you by a Push/SMS & Email regarding the status of your payment
After successful payment, please visit your nearest metro station and tap the card in the AVM machine to recharge your card
Your card number is 8-10(Delhi Metro) digit number or 5-10(Mumbai Metro) digit number. You can find this card number at the back of your card
Paytm Seller Registration
Provide your name, phone, email and choose a password for the account
Complete the email verification process
Complete the mobile number verification process
Update business information and address
Provide KYC Documents (More on this below)
Approve the terms and conditions
Update your catalog of products
Begin selling on Paytm
Documents required for Paytm seller registration
Name of the Business Private Limited Company / Partnership / LLP / Proprietorship
Private Limited Company / Partnership / LLP / Proprietorship
Phone number,Email address,Address,PAN number,PAN card scan copy
Account name,Bank name,Bank branch name,Bank IFSC code
Copy of cancelled cheque,VAT registration
In case VAT registration is not available, then the seller must submit a Paytm VAT registration undertaking
Scan copy of address proof Electricity bill Bank statement Aadhar card Passport copy Certificate of incorporation Rental agreement
Electricity bill
Bank statement
Aadhar card
Passport copy
Certificate of incorporation
Rental agreement
Paytm KYC Procedure
Minimum KYC
As per RBI guidelines,please provide any of the following Documents detail to activate wallet
Select a document to proceed
Aadhar Card
Passport
Voter ID
Driving Licence
After that
Enter the Number/Full Name/Expiry Date
Agree the terms & conditions ,then submit
Minimum KYC allows you partial access to benefits of Paytm Wallet
Can pay to 12 Million+ Merchants who accept Paytm
Can pay online on any app/website
Maintain balance up to ₹10,000 per month
Cannot send money to a friend's wallet
Cannot transfer money to the bank
Cannot keep the balance of up to ₹1,00,000
Cannot open Savings Account
As per RBI guidelines, Minimum KYC is valid for 18 months only. To get complete benefits of wallet and to continue usage beyond 18 months, you need to complete your Full KYC.
Full KYC
To become a Full KYC customer, you need to complete in-person verification in any of the following ways
Aadhaar based KYC at your Doorstep
You can become a full KYC customer once you complete your in-person verification. By becoming a full KYC verified customer, you will get the following benefits
The amount of money you can hold in your wallet gets upgraded from ₹10,000 to ₹1,00,000
No spending limit on your wallet account
You can transfer money to any other wallet or bank account
You become eligible to open Paytm Payments Bank Savings Account
KYC is FREE. You don't have to pay any charges to the authorized Paytm Payments Bank representaives for KYC