PFRDA Customer Care No. 1800 110 708
Organisation: PFRDA
Toll free Numbers:
1800110708(PFRDA Information Helpdesk)
1800110069(APY Information desk)
All India Numbers:
Website:
Address
Pension Fund Regulatory and Development Authority, B-14/A,Chatrapati Shivaji Bhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016 Ph: 011-26897948 Fax- 011-26517507
Contact Details
| Sl. No. | Designation | Name | Direct No. | Ext. | Department | |
|---|---|---|---|---|---|---|
| 1 | Chairman | Sh. Hemant G. Contractor | 011-26517095 | 1111 | [email protected] | |
| 2 | WTM-Finance | Sh. R. V. Verma | 011-26517096 | 1222 | [email protected] | Regulation and Supervision of Central Government, State Government, Corporate, POPs, Aggregators, PFMs, Custodian, FSLRC,FSDC, Retirement Adviser, World Bank Project, Board Secretariat |
| 3 | WTM-Economics | Sh. (Dr.) Badri Singh Bhandari | 011-26517091 | 1333 | [email protected] | Promotion and Development of Central Govt. and State Govt. Swavalamban, Atal Pension Yojana, Corporates, All Citizen, Work relating to Product Design DEpt, Communication and Media Dept, Financial Literacy & Training Dept, Call Centre, Market Watch and Research, IOPS and Annual Report |
| 4 | WTM-Law | Shri Pradeep Chaddah | 011-26517504 | 4444 | [email protected] | Admin & HR/ F & A/ Legal/ IT/ Work Related to NPS Trust Regulation and supervision Department, Audit & Inspection Dept |
| 5 | Executive Director | Shri Satya Ranjan Prasad | 011-26517094 | 2165 | [email protected] | Regulation and Supervision of CRA,Trustee Bank, Work relating to Exit Dept, PAC Dept, and Grievance Redressal Cell |
| 6 | Chief General Manager | Ms. Mamta Rohit | 011-26517506 | 2174 | [email protected] | Promotion and Development of Corporate, All Citizen Communication & Media and Product Design |
| 7 | Chief General Manager | Sh. Ananta Gopal Das | 011-26517092 | 2137 | [email protected] | Promotion and Development of Central Govt. & State Governments, Swavalamban, Atal Pension Yojna (APY) and |
| 8 | General Manager | Sh. Venkateswarlu Peri | 011-26523165 | 4119 | [email protected] | CRA and Trustee Bank |
| 9 | General Manager | Sh. Ashish Kumar | 011-26517945 | 2140 | [email protected] | Central Govt., State Governments., Corporate, POPs |
| 10 | GM & Executive Asstt. To Chairman | Ms. Sumeet Kaur Kapoor | 011-26524994 | 2136 | [email protected] | PFMs, Custodian, FSLRC/FSDC, Board Secretariat and Chairman Secretariat |
| 11 | General Manager | Sh. Rakesh Sharma | 011-26524995 | 2114 | [email protected] | Admin & HR, Finance & Accounts, Legal, RTI, Parliamentary Questions, IT and NPS Trust Department |
| 12 | Deputy General Manager | Sh. Rahul Ravindran | - | 4104 | [email protected] | Legal, RTI and Parliamentary Questions |
| 13 | Deputy General Manager | Dr. Purnima Sharma | - | 2175 | [email protected] | Atal Pension Yojna, Market Watch & Research, IOPS and Annual |
| 14 | Deputy General Manager | Sh. K Mohangandhi | - | 2176 | [email protected] | Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education |
| 15 | Deputy General Manager | Sh. Pravesh Kumar | - | 3120 | [email protected] | Central Govt., State Governments., Corporate, POPs |
| 16 | Deputy General Manager | Sh. Vikas Kumar Singh | - | 3117 | [email protected] | CRA and Trustee Bank |
| 17 | Deputy General Manager | Ms. Manju Bhalla | - | 2175 | [email protected] | Admin & HR and Finance & Accounts |
| 18 | Deputy General Manager | Sh. Akhilesh Kumar | 3158 | [email protected] | Promotion and Development of Corporate, All Citizen Communication & Media and Product Design | |
| 19 | Manager | Sh. Sachin Joneja | - | 3155 | [email protected] | Regulation & Supervision of Central Govt., State Governments., Corporate/ POPs, Aggregators |
| 20 | Manager | Dr. Alpana Vats | 3155 | [email protected] | Market Watch & Research, IOPS and Annual Report | |
| 21 | Manager | Sh. K R Daulath Ali Khan | 2134 | [email protected] | Admin and IT | |
| Subscribers Education | ||||||
| 22 | Manager | Ms. Gurminder Kaur | 2138 | [email protected] | Finance & Accounts | |
| 23 | Manager | Sh. Sanjeev Kumar Jha | - | 3109 | [email protected] | Website Maintainence, IT Stores & Hindi Cell |
| 24 | Deputy Manager | Ms. Sonia Singh | - | 1121 | [email protected] | Chairman Secretariat |
| 25 | Deputy Manager | Ms. Priyanka Gupta | 3141 | [email protected] | CRA and Trustee Bank | |
| 26 | Deputy Manager | Sh. Rupam Nath | 3139 | [email protected] | Atal Pension Yojna (APY) | |
| 27 | Deputy Manager | Ms. Jaspreet Kaur Saini | 3172 | [email protected] | R&S of Central Government, State Government, Corporate/POPs/Aggregators | |
| 28 | Deputy Manager | Sh. Ismail Salam M | - | 3138 | [email protected] | Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education |
| 29 | Deputy Manager | Sh. Mihir Ashwin Upadhayay | - | 3170 | [email protected] | Grievance Redressal Cell (GRC) and Exit Department |
| 30 | Deputy Manager | Sh. Rajesh Mohan | 2152 | [email protected] | HR | |
| 31 | Deputy Manager | Sh. Sudhir Singh | 3121 | [email protected] | PFs | |
| 32 | Deputy Manager | Ms. Kavita Singam Xavier | 3172 | [email protected] | Retirement Adviser | |
| 33 | Assistant Manager | Ms. Vinita Choudhary | 2132 | [email protected] | Legal/RTI/ Parliamentary Questions/ NPS Trust Department | |
| 34 | Assistant Manager | Sh. Ashish Dongare | 3143 | [email protected] | Custodian and Board Secretariat | |
| 35 | Assistant Manager | Sh. Devesh Mittal | 3159 | [email protected] | CRA and Trustee Bank | |
| 36 | Assistant Manager | Sh. Mohit Yadav | - | 3143 | [email protected] | FSLRC/FSDC and Board |
| 37 | Assistant Manager | Sh. Manoj Kr. Tiwari | 3159 | [email protected] | Central Govt., State Governments., Corporate and | |
| 38 | Assistant Manager | Ms. Puja Upadhyay | - | 3157 | [email protected] | Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education |
| 39 | Assistant Manager | Sh. Vishal Singh Rathour | 2147 | [email protected] | Finance & Accounts | |
| 40 | Assistant Manager | Ms. Bhawna Malhotra | 2132 | [email protected] | Admin & HR | |
| 41 | Assistant Manager | Sh. Vishal Chourasia | 3159 | [email protected] | Central Govt., State Governments., Corporate and | |
| 42 | Assistant Manager | Sh. Manish Mani | 3157 | [email protected] | Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education | |
| 43 | Assistant Manager | Sh. Prodeepto Chatterjee | 3143 | [email protected] | Promotion and Development of Corporate, All Citizen Communication & Media and Product Design | |
| 44 | General Assistant | Sh. D. P. Joshi | - | 1121 | - | Chairman Secretariat |
| 45 | Staff Car Driver | Sh. Bhagwan Prasad | - | 1121 | - | Chairman Secretariat |
| Central Public Information Officer (CPIO) And Appellate Authority | ||||||
| 1 | Chief Executive Officer | Sh. Kamal Kumar Chaudhry | 011-26517942 | 3112 | [email protected] | NPS Trust |
| 2 | Deputy General Manager | Sh. Sumit Kumar | - | 3115 | [email protected] | NPS Trust |
| 3 | Deputy General Manager | Sh. Mono Mohon Gogoi Phukon | - | 3156 | [email protected] | NPS Trust |
| 4 | Deputy General Manager | Sh. Arumugarangarajan P | 011-26514032 | 3118 | [email protected] | NPS Trust |
| 5 | Manager | Sh. Ashish Kumar Bharati | 3148 | [email protected] | NPS Trust | |
| 6 | Deputy Manager | Ms. Kavita Singam Xavier | 106 | [email protected] | NPS Trust | |
| 7 | Assistant Manager | Sh. Sajeesh Mathew | - | 159 | [email protected] | NPS Trust |
| 8 | Assistant Manager | Sh. Prithvi Raj Gurjar | 103 | [email protected] | NPS Trust |
Authority Contact Details
| Designation | Name | Contact No. | |
|---|---|---|---|
| Chairperson | Dr. Deepak Mohanty | 011-26517095, 011-45063672 | [email protected], [email protected] |
| Whole-time Member (Finance) | Prof. (Dr.) Manoj Anand | 011-47502125 | [email protected] |
Grievance Redressal
Level 1:
You can also contact the following contacts: Grievance Redressal Cell Pension Fund Regulatory and Development Authority 1st Floor, ICADR Building, Plot No 6, Vasant Kunj, Institutional Area, Phase - II, New Delhi - 110070, Tel no - 011-26897948, 011-26897949 Fax: 011-26897934, Email: [email protected]
Assistant Manager Ph: 011 26514032 Email: [email protected] Address: Grievance Redressal Officer (GRO) NPS Trust, 3rd Floor, Chatrapati Shivaji Bhawan, B-14/A, Qutab Institutional Area, New Delhi - 110016.
Toll free Number
Every grievance shall be disposed off within a period of thirty days.
Level 2:
If the complainant is not satisfied with the redressal of his grievances or if it has not been resolved he may contact Chief Grievance Redressal Officer (CGRO): Dy. General Manager Sh. K R Daulath Ali Khan Ph: 011-26514032 Email: [email protected] Address: 3rd Floor, Chatrapati Shivaji Bhawan, B-14/A, Qutab Institutional Area, New Delhi - 110016
Level 3:
If the complainant is not satisfied with the redressal or his grievance not resolved with in 30 days he may can contact Ombudsman: Shri Arnab Roy Pension Fund Regulatory and Development Authority B-14/A, Chatrapati Shivaji Bhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi- 110016 Chhatrapati Shivaji Bhawan, Landline No. : 011-26517507 Ext : 188 Email: [email protected]
NPS National Pension System
Call Centre : 1800 110 708 SMS : NPS to 56677 011-47207700 (Contact Support) National Pension System Trust 14th Floor, IFCI Tower, 61, Nehru Place , New Delhi - 110019
Exit Procedure from NPS
Withdrawal Procedure
| Name | Contact No. | Address | |
|---|---|---|---|
| NPS Claim Processing Cell | |||
| Contact Person / Persons Ms.Manjiri Salvi / Mr. Dinesh Dalvi | 022-24994274 022-24994842 022-249904200 (Board) | [email protected] | NPS Claim Processing Cell, NSDL e-Governance Infrastructure Limited, 10 th Floor, Times Tower, K amala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 4000013 |
| Second Or Senior Level Contact Person Mr. Mandar Karlekar | [email protected] | ||
| KFin Technologies Private Limited, NPS Unit | |||
| Contact Person / Persons Ms. Rajani Chintalacheruvu | 1800 208 1516 | [email protected] | NPS Unit, KFin Technologies Pvt. Ltd., Tower - B, Plot No 31 & 32, Selenuim Building Financial District, Nanakramguda, Gachibowli, Hyderabad, Telangana 500032 |
| Second Or Senior Level Contact Person Mr. Ramesh Godavarthi | [email protected] |
Helpline Contact Details of Entities Under NPS
| Entity | Contact Numbers | ||
|---|---|---|---|
| Central Record-keeping Agencies | NSDL eGovernance Infrastructure Ltd. | 022-24994928 022-24994706 (Availability: 9 am to 6.30 pm) | |
| Kfin Technologies Pvt. Ltd. | 18002081516 (Toll free number) (Availability: Interactive Voice Response (IVR) - 24x7 Customer care executive - 10 am to 6.30 pm) | [email protected] | |
| Trustee Bank | Axis Bank Ltd. | 022-71315883 022-71315884 022-71315906 (Availability: 9:30 am to 5 pm on all Bank working days of state of Maharashtra) | [email protected] |
| Annuity Service Providers | Life Insurance Corporation of India | 022-67819283, 022-67819289 | - |
| HDFC Life Insurance Co. Ltd. | 8916687777 | [email protected] | |
| ICICI Prudential Life Insurance Co. Ltd. | 9871483706 | [email protected] | |
| SBI Life Insurance Co. Ltd. | 022-61910388 022-61910104 | [email protected] | |
| Star Union Dai-ichi Life Insurance | 9819404592 8008500119 | [email protected] [email protected] | |
| Kotak Mahindra Life Insurance Company Ltd. | 9899976689 9820708201 (for PFRDA and CRAs) | [email protected] [email protected] | |
| India First Life Insurance Co. Ltd. | 1800 209 8700 | [email protected] |