PFRDA customer care number is 1800110708. Get PFRDA toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 180 011 0708
PFRDA Information Helpdesk
- 180 011 0069
APY Information desk
All India numbers
- 0 112 651 7503
Contact Support
- 0 112 651 7501
Alternate Contact Support
- 0 112 651 7097
Query
About
PFRDA (Pension Fund Regulatory and Development Authority) is a statutory regulatory body of the Government of India, established under the PFRDA Act, 2013, and headquartered in New Delhi. It regulates and develops the pension sector in India, primarily overseeing the National Pension System (NPS) and the Atal Pension Yojana (APY) for crores of subscribers across the country. For queries related to NPS, APY, account servicing, withdrawals, or grievances, subscribers can reach PFRDA customer care using the contact details listed below.
Address
Pension Fund Regulatory and Development Authority, B-14/A,Chatrapati Shivaji Bhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016 Ph: 011-26897948 Fax- 011-26517507
Important links
Contact Details
| Sl. No. | Designation | Name | Direct No. | Ext. | Department | |
|---|---|---|---|---|---|---|
| 1 | Chairman | Sh. Hemant G. Contractor | 011-26517095 | 1111 | [email protected] | |
| 2 | WTM-Finance | Sh. R. V. Verma | 011-26517096 | 1222 | [email protected] | Regulation and Supervision of Central Government, State Government, Corporate, POPs, Aggregators, PFMs, Custodian, FSLRC,FSDC, Retirement Adviser, World Bank Project, Board Secretariat |
| 3 | WTM-Economics | Sh. (Dr.) Badri Singh Bhandari | 011-26517091 | 1333 | [email protected] | Promotion and Development of Central Govt. and State Govt. Swavalamban, Atal Pension Yojana, Corporates, All Citizen, Work relating to Product Design DEpt, Communication and Media Dept, Financial Literacy & Training Dept, Call Centre, Market Watch and Research, IOPS and Annual Report |
| 4 | WTM-Law | Shri Pradeep Chaddah | 011-26517504 | 4444 | [email protected] | Admin & HR/ F & A/ Legal/ IT/ Work Related to NPS Trust Regulation and supervision Department, Audit & Inspection Dept |
| 5 | Executive Director | Shri Satya Ranjan Prasad | 011-26517094 | 2165 | [email protected] | Regulation and Supervision of CRA,Trustee Bank, Work relating to Exit Dept, PAC Dept, and Grievance Redressal Cell |
| 6 | Chief General Manager | Ms. Mamta Rohit | 011-26517506 | 2174 | [email protected] | Promotion and Development of Corporate, All Citizen Communication & Media and Product Design |
| 7 | Chief General Manager | Sh. Ananta Gopal Das | 011-26517092 | 2137 | [email protected] | Promotion and Development of Central Govt. & State Governments, Swavalamban, Atal Pension Yojna (APY) and |
| 8 | General Manager | Sh. Venkateswarlu Peri | 011-26523165 | 4119 | [email protected] | CRA and Trustee Bank |
| 9 | General Manager | Sh. Ashish Kumar | 011-26517945 | 2140 | [email protected] | Central Govt., State Governments., Corporate, POPs |
| 10 | GM & Executive Asstt. To Chairman | Ms. Sumeet Kaur Kapoor | 011-26524994 | 2136 | [email protected] | PFMs, Custodian, FSLRC/FSDC, Board Secretariat and Chairman Secretariat |
| 11 | General Manager | Sh. Rakesh Sharma | 011-26524995 | 2114 | [email protected] | Admin & HR, Finance & Accounts, Legal, RTI, Parliamentary Questions, IT and NPS Trust Department |
| 12 | Deputy General Manager | Sh. Rahul Ravindran | - | 4104 | [email protected] | Legal, RTI and Parliamentary Questions |
| 13 | Deputy General Manager | Dr. Purnima Sharma | - | 2175 | [email protected] | Atal Pension Yojna, Market Watch & Research, IOPS and Annual |
| 14 | Deputy General Manager | Sh. K Mohangandhi | - | 2176 | [email protected] | Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education |
| 15 | Deputy General Manager | Sh. Pravesh Kumar | - | 3120 | [email protected] | Central Govt., State Governments., Corporate, POPs |
| 16 | Deputy General Manager | Sh. Vikas Kumar Singh | - | 3117 | [email protected] | CRA and Trustee Bank |
| 17 | Deputy General Manager | Ms. Manju Bhalla | - | 2175 | [email protected] | Admin & HR and Finance & Accounts |
| 18 | Deputy General Manager | Sh. Akhilesh Kumar | 3158 | [email protected] | Promotion and Development of Corporate, All Citizen Communication & Media and Product Design | |
| 19 | Manager | Sh. Sachin Joneja | - | 3155 | [email protected] | Regulation & Supervision of Central Govt., State Governments., Corporate/ POPs, Aggregators |
| 20 | Manager | Dr. Alpana Vats | 3155 | [email protected] | Market Watch & Research, IOPS and Annual Report | |
| 21 | Manager | Sh. K R Daulath Ali Khan | 2134 | [email protected] | Admin and IT | |
| Subscribers Education | ||||||
| 22 | Manager | Ms. Gurminder Kaur | 2138 | [email protected] | Finance & Accounts | |
| 23 | Manager | Sh. Sanjeev Kumar Jha | - | 3109 | [email protected] | Website Maintainence, IT Stores & Hindi Cell |
| 24 | Deputy Manager | Ms. Sonia Singh | - | 1121 | [email protected] | Chairman Secretariat |
| 25 | Deputy Manager | Ms. Priyanka Gupta | 3141 | [email protected] | CRA and Trustee Bank | |
| 26 | Deputy Manager | Sh. Rupam Nath | 3139 | [email protected] | Atal Pension Yojna (APY) | |
| 27 | Deputy Manager | Ms. Jaspreet Kaur Saini | 3172 | [email protected] | R&S of Central Government, State Government, Corporate/POPs/Aggregators | |
| 28 | Deputy Manager | Sh. Ismail Salam M | - | 3138 | [email protected] | Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education |
| 29 | Deputy Manager | Sh. Mihir Ashwin Upadhayay | - | 3170 | [email protected] | Grievance Redressal Cell (GRC) and Exit Department |
| 30 | Deputy Manager | Sh. Rajesh Mohan | 2152 | [email protected] | HR | |
| 31 | Deputy Manager | Sh. Sudhir Singh | 3121 | [email protected] | PFs | |
| 32 | Deputy Manager | Ms. Kavita Singam Xavier | 3172 | [email protected] | Retirement Adviser | |
| 33 | Assistant Manager | Ms. Vinita Choudhary | 2132 | [email protected] | Legal/RTI/ Parliamentary Questions/ NPS Trust Department | |
| 34 | Assistant Manager | Sh. Ashish Dongare | 3143 | [email protected] | Custodian and Board Secretariat | |
| 35 | Assistant Manager | Sh. Devesh Mittal | 3159 | [email protected] | CRA and Trustee Bank | |
| 36 | Assistant Manager | Sh. Mohit Yadav | - | 3143 | [email protected] | FSLRC/FSDC and Board |
| 37 | Assistant Manager | Sh. Manoj Kr. Tiwari | 3159 | [email protected] | Central Govt., State Governments., Corporate and | |
| 38 | Assistant Manager | Ms. Puja Upadhyay | - | 3157 | [email protected] | Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education |
| 39 | Assistant Manager | Sh. Vishal Singh Rathour | 2147 | [email protected] | Finance & Accounts | |
| 40 | Assistant Manager | Ms. Bhawna Malhotra | 2132 | [email protected] | Admin & HR | |
| 41 | Assistant Manager | Sh. Vishal Chourasia | 3159 | [email protected] | Central Govt., State Governments., Corporate and | |
| 42 | Assistant Manager | Sh. Manish Mani | 3157 | [email protected] | Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education | |
| 43 | Assistant Manager | Sh. Prodeepto Chatterjee | 3143 | [email protected] | Promotion and Development of Corporate, All Citizen Communication & Media and Product Design | |
| 44 | General Assistant | Sh. D. P. Joshi | - | 1121 | - | Chairman Secretariat |
| 45 | Staff Car Driver | Sh. Bhagwan Prasad | - | 1121 | - | Chairman Secretariat |
| Central Public Information Officer (CPIO) And Appellate Authority | ||||||
| 1 | Chief Executive Officer | Sh. Kamal Kumar Chaudhry | 011-26517942 | 3112 | [email protected] | NPS Trust |
| 2 | Deputy General Manager | Sh. Sumit Kumar | - | 3115 | [email protected] | NPS Trust |
| 3 | Deputy General Manager | Sh. Mono Mohon Gogoi Phukon | - | 3156 | [email protected] | NPS Trust |
| 4 | Deputy General Manager | Sh. Arumugarangarajan P | 011-26514032 | 3118 | [email protected] | NPS Trust |
| 5 | Manager | Sh. Ashish Kumar Bharati | 3148 | [email protected] | NPS Trust | |
| 6 | Deputy Manager | Ms. Kavita Singam Xavier | 106 | [email protected] | NPS Trust | |
| 7 | Assistant Manager | Sh. Sajeesh Mathew | - | 159 | [email protected] | NPS Trust |
| 8 | Assistant Manager | Sh. Prithvi Raj Gurjar | 103 | [email protected] | NPS Trust |
Authority Contact Details
| Designation | Name | Contact No. | |
|---|---|---|---|
| Chairperson | Dr. Deepak Mohanty | 011-26517095, 011-45063672 | [email protected], [email protected] |
| Whole-time Member (Finance) | Prof. (Dr.) Manoj Anand | 011-47502125 | [email protected] |
Grievance Redressal
Level 1:
You can also contact the following contacts: Grievance Redressal Cell Pension Fund Regulatory and Development Authority 1st Floor, ICADR Building, Plot No 6, Vasant Kunj, Institutional Area, Phase - II, New Delhi - 110070, Tel no - 011-26897948, 011-26897949 Fax: 011-26897934, Email: [email protected]
Assistant Manager Ph: 011 26514032 Email: [email protected] Address: Grievance Redressal Officer (GRO) NPS Trust, 3rd Floor, Chatrapati Shivaji Bhawan, B-14/A, Qutab Institutional Area, New Delhi - 110016.
Toll free Number
Every grievance shall be disposed off within a period of thirty days.
Level 2:
If the complainant is not satisfied with the redressal of his grievances or if it has not been resolved he may contact Chief Grievance Redressal Officer (CGRO): Dy. General Manager Sh. K R Daulath Ali Khan Ph: 011-26514032 Email: [email protected] Address: 3rd Floor, Chatrapati Shivaji Bhawan, B-14/A, Qutab Institutional Area, New Delhi - 110016
Level 3:
If the complainant is not satisfied with the redressal or his grievance not resolved with in 30 days he may can contact Ombudsman: Shri Arnab Roy Pension Fund Regulatory and Development Authority B-14/A, Chatrapati Shivaji Bhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi- 110016 Chhatrapati Shivaji Bhawan, Landline No. : 011-26517507 Ext : 188 Email: [email protected]
NPS National Pension System
Call Centre : 1800 110 708 SMS : NPS to 56677 011-47207700 (Contact Support) National Pension System Trust 14th Floor, IFCI Tower, 61, Nehru Place , New Delhi - 110019
Exit Procedure from NPS
Withdrawal Procedure
| Name | Contact No. | Address | |
|---|---|---|---|
| NPS Claim Processing Cell | |||
| Contact Person / Persons Ms.Manjiri Salvi / Mr. Dinesh Dalvi | 022-24994274 022-24994842 022-249904200 (Board) | [email protected] | NPS Claim Processing Cell, NSDL e-Governance Infrastructure Limited, 10 th Floor, Times Tower, K amala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 4000013 |
| Second Or Senior Level Contact Person Mr. Mandar Karlekar | [email protected] | ||
| KFin Technologies Private Limited, NPS Unit | |||
| Contact Person / Persons Ms. Rajani Chintalacheruvu | 1800 208 1516 | [email protected] | NPS Unit, KFin Technologies Pvt. Ltd., Tower - B, Plot No 31 & 32, Selenuim Building Financial District, Nanakramguda, Gachibowli, Hyderabad, Telangana 500032 |
| Second Or Senior Level Contact Person Mr. Ramesh Godavarthi | [email protected] |
Helpline Contact Details of Entities Under NPS
| Entity | Contact Numbers | ||
|---|---|---|---|
| Central Record-keeping Agencies | NSDL eGovernance Infrastructure Ltd. | 022-24994928 022-24994706 (Availability: 9 am to 6.30 pm) | |
| Kfin Technologies Pvt. Ltd. | 18002081516 (Toll free number) (Availability: Interactive Voice Response (IVR) - 24x7 Customer care executive - 10 am to 6.30 pm) | [email protected] | |
| Trustee Bank | Axis Bank Ltd. | 022-71315883 022-71315884 022-71315906 (Availability: 9:30 am to 5 pm on all Bank working days of state of Maharashtra) | [email protected] |
| Annuity Service Providers | Life Insurance Corporation of India | 022-67819283, 022-67819289 | - |
| HDFC Life Insurance Co. Ltd. | 8916687777 | [email protected] | |
| ICICI Prudential Life Insurance Co. Ltd. | 9871483706 | [email protected] | |
| SBI Life Insurance Co. Ltd. | 022-61910388 022-61910104 | [email protected] | |
| Star Union Dai-ichi Life Insurance | 9819404592 8008500119 | [email protected] [email protected] | |
| Kotak Mahindra Life Insurance Company Ltd. | 9899976689 9820708201 (for PFRDA and CRAs) | [email protected] [email protected] | |
| India First Life Insurance Co. Ltd. | 1800 209 8700 | [email protected] |
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Frequently asked questions
What is PFRDA customer care number?
PFRDA customer care number is 1800110708, which is the PFRDA Information Helpdesk. For Atal Pension Yojana (APY) related queries, you can call 1800110069.What is PFRDA toll free number?
The PFRDA toll free number is 1800110708 for general information and 1800110069 for the APY Information desk. Both numbers can be dialled free of cost from anywhere in India.What is PFRDA head office address?
PFRDA head office is located at Pension Fund Regulatory and Development Authority, B-14/A, Chatrapati Shivaji Bhawan, Qutab Institutional Area, Katwaria Sarai, New Delhi-110016. The office can also be reached at 011-26897948.How to contact PFRDA customer care?
You can contact PFRDA customer care by calling the toll free number 1800110708, or the alternate support numbers 011-26517503 / 011-26517501. You can also reach PFRDA via its website pfrda.org.in or through its official social media handles on Facebook, Twitter, and YouTube.Does PFRDA have WhatsApp support?
No, PFRDA does not currently offer WhatsApp customer support. You can reach PFRDA by calling the toll free number 1800110708 or by visiting the official website pfrda.org.in.How to file a complaint with PFRDA?
You can file a complaint with PFRDA by raising a grievance on the Central Grievance Management System (CGMS), calling the toll free number 1800222080, or emailing the Grievance Redressal Cell at [email protected]. If your grievance remains unresolved within 30 days, you may escalate it to the Chief Grievance Redressal Officer at [email protected] or the Ombudsman at [email protected].What services does PFRDA regulate?
PFRDA regulates and develops India's pension sector, including the National Pension System (NPS) and the Atal Pension Yojana (APY). It oversees Pension Fund Managers, Central Recordkeeping Agencies, Trustee Banks, Custodians, and Annuity Service Providers operating under NPS.
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