Contact Philippine Airlines customer care. Get Philippine Airlines email id, helpline, complaint details, address & support info.
About
Philippine Airlines (PAL) is the flag carrier of the Philippines, headquartered in Pasay City, Metro Manila, and is one of Asia's oldest commercial airlines still operating under its original name. It operates domestic flights across the Philippines and international routes to destinations in Asia, North America, Australia, the Middle East, and Europe. For booking, refund, baggage, or general travel queries, customers can reach Philippine Airlines customer care using the contact details listed below.
Email addresses
- [email protected]
For Feedback
- [email protected]
For International Refunds
- [email protected]
For Domestic Refunds
- [email protected]
For online-purchased tickets Refunds
Important links
Ticket Offices In India
| Location | Contact no. | Timmings | Address(General Sales Agent Bird Travels Pvt. Ltd.) |
|---|---|---|---|
| New Delhi | 011-41517141 011-41517121 011-43640411 011-43640412 | Mon-Fri (9:30am-6:30pm) | E-9, Connaught House, Connaught Place New Delhi 110001 India. |
| Mumbai | 022-66603877/ 022-66156273 | Mon-Sat (9:30am-5:30pm) | 14, Ground Floor, Nirman Kendra Dr. E. Moses Road, Near Famous Studio Mahalaxmi (West) Mumbai 400011. |
Global Reservation Hotline
If you would like to book a flight or make changes to your existing reservation (rebook, reroute, refund), please contact PAL's reservations hotline.
Manila, Philippines - (+632) 8855-8888 7:00am to 9:00pm (PH Time)
USA/Canada - 1-800-435-9725 3:00am to 6:00pm (Hawaii Time) 5:00am to 8:00pm (Pacific Time) 8:00am to 11:00pm (Eastern Time)
View Contact Numbers for Other Locations
| City | Number | Operating Hours (Local Time) |
|---|---|---|
| Philippines - Luzon | ||
| Batangas | (043) 779-8988 | 8:00 am to 8:00 pm (PH Time) |
| Benguet | (074) 661-8898 | 8:00 am to 8:00 pm (PH Time) |
| Bulacan | (044) 919-8800 | 8:00 am to 8:00 pm (PH Time) |
| Cavite | (046) 419-8900 | 8:00 am to 8:00 pm (PH Time) |
| Laguna | (049) 559-8200 | 8:00 am to 8:00 pm (PH Time) |
| Laoag | (077) 600-8888 | 8:00 am to 8:00 pm (PH Time) |
| La Union, San Fernando | (072) 687-8098 | 8:00 am to 8:00 pm (PH Time) |
| Manila | (+632) 8855-8888 | 8:00 am to 8:00 pm (PH Time) |
| Nueva Ecija | (044) 960-7888 | 8:00 am to 8:00 pm (PH Time) |
| Pampanga | (045) 409-6888 | 8:00 am to 8:00 pm (PH Time) |
| Pangasinan | (075) 633-7888 | 8:00 am to 8:00 pm (PH Time) |
| Palawan | (048) 716-5188 | 8:00 am to 8:00 pm (PH Time) |
| Tarlac | (045) 606-8898 | 8:00 am to 8:00 pm (PH Time) |
| Zambales | (047) 602-6888 | 8:00 am to 8:00 pm (PH Time) |
| Philippines - Visayas | ||
| Cebu | (032) 340-0191 | 8:00 am to 8:00 pm (PH Time) |
| Bacolod | (034) 458-6888 | 8:00 am to 8:00 pm (PH Time) |
| Dumaguete | (035) 532-9888 | 8:00 am to 8:00 pm (PH Time) |
| Iloilo | (033) 329-9888 | 8:00 am to 8:00 pm (PH Time) |
| Tacloban | (053) 832-9878 | 8:00 am to 8:00 pm (PH Time) |
| Tagbilaran | (038) 412-1200 | 8:00 am to 8:00 pm (PH Time) |
| Philippines - Mindanao | ||
| Butuan | (085) 975-9888 | 8:00 am to 8:00 pm (PH Time) |
| Cagayan de Oro | (088) 864-8788 | 8:00 am to 8:00 pm (PH Time) |
| Cotabato | (064) 521-8078 | 8:00 am to 8:00 pm (PH Time) |
| Davao | (082) 287-7788 | 8:00 am to 8:00 pm (PH Time) |
| Dipolog | (065) 918-8888 | 8:00 am to 8:00 pm (PH Time) |
| General Santos | (083) 887-9888 | 8:00 am to 8:00 pm (PH Time) |
| Zamboanga | (062) 957-9888 | 8:00 am to 8:00 pm (PH Time) |
| China | ||
| Not Provided | 400-100-2752 | Daily: 9:00 a.m. to 6:00 p.m. |
| Australia | ||
| Not Provided | 1-300-887-82202 9249 9900 | Mondays to Fridays: 11:00 a.m. to 3:00 p.m. Saturdays, Sunday and Holidays: Closed |
| United Kingdom | ||
| Not Provided | +44 808- 164-9888 | Daily: 8:00 a.m to 8:00 p.m. (including holidays) |
| Japan | ||
| Not Provided | 81-3-5157-4362 for International call 0570-783-483 for Domestic call (within Japan only) | Mondays to Saturdays: 8:30 a.m. - 6:30 p.m. Sundays and Public Holidays: Closed |
| Hong Kong | ||
| Not Provided | (852) 2301 - 9300 | Daily: 9:00 a.m. - 6:00 p.m. |
Corporate and Other Support Services
| Services | Contact Details |
|---|---|
| Baggage Assistance and Tracking | NAIA Terminal 2 International flights - Baggage Assistance Counter Tel: (+632) 8401-7779 / (+632) 8401-7697 Email: [email protected] Hours of Operation: 6:00 a.m. -11:00 p.m. (PH local time) Domestic flights - Baggage Assistance Counter Mobile: (+63) 917 621 7713 Email: [email protected] Hours of Operation: 6:00 a.m. -11:00 p.m. (PH local time) |
| Passenger Handling | NAIA Terminal 2 Mobile: 09175895247 (Domestic Flights Only) |
| Refunds | 5F PNB Financial Center Pres. Diosdado Macapagal Avenue CCP Complex, Pasay City Tel: (+632) 8556-2809 Fax: (+632) 8556-2595 |
| Disability Assistance | For PWD Concerns (for flights to/from the United States only) please call PWD hotline at (+63) 9175873376 |
| Mabuhay Miles | Mabuhay Miles Call Center Manila - (632) 8855-8888 Cebu - (032) 340-0191 Office Hours: 24 Hours Daily (including Holidays) USA/Canada - 1-800-435-9725 Office Hours: 24 Hours Daily (including Holidays) Email: [email protected] |
| Security Deaprtment | PAL Gate 2, Andrews Avenue Nichols, Pasay City 1300 Tel: (+632) 8776-7499 Tel: (+632) 8879-5686 Tel: (+632) 8404-2534 Email: [email protected] |
| Corporate Communication | 3F Mezzanine PNB Financial Center Pres. Diosdado Macapagal Avenue CCP Complex, Pasay City Email: [email protected] (For media inquiries only) |
| Corporate Sales | Mezzanine Floor, PNB Financial Center President Diosdado Macapagal Avenue CCP Complex, Pasay City Tel: (+632) 8855-8555 Office Hours: Mondays to Fridays: 8:00 a.m. to 8:00 p.m. (Manila, Philippines time) |
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Frequently asked questions
What is Philippine Airlines email id for complaints?
You can email Philippine Airlines at [email protected] for feedback and complaints. For refund-related queries, use [email protected] (international), [email protected] (domestic), or [email protected] for online-purchased tickets.How to contact Philippine Airlines customer care?
You can contact Philippine Airlines customer care by emailing [email protected], visiting their website at philippineairlines.com, or reaching out via their social media handles on Facebook (PhilippineAirlines), Twitter (@flyPAL), and Instagram (@flypal). The global reservations hotline in Manila is available at (+632) 8855-8888.Does Philippine Airlines have WhatsApp support?
No, Philippine Airlines does not currently offer dedicated WhatsApp support. You can reach them via email at [email protected], through their official social media channels, or by visiting philippineairlines.com for assistance.How to file a complaint with Philippine Airlines?
You can file a complaint with Philippine Airlines by emailing [email protected], sending a message through their Facebook or Twitter handles, or using the contact information listed under Customer Care on their official website philippineairlines.com. For baggage-related concerns, you can also reach the baggage assistance counter at NAIA Terminal 2.What is Philippine Airlines customer support for refund-related queries?
For refunds with Philippine Airlines, you can email [email protected] for international tickets, [email protected] for domestic tickets, or [email protected] for tickets purchased online. You can also visit the Refunds office at 5F PNB Financial Center, Pres. Diosdado Macapagal Avenue, CCP Complex, Pasay City.
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