Pine Labs Customer Care No. 1800 258 6609
Organisation: pinelabs.com
Toll free Numbers:
18002586609(Customer support Mon to Sun, 7am-12am)
All India Numbers:
01204033600(Service Complaint)
7303963669 (Whatsapp)
Website:
IVRS Menu
1800 258 6609 / 0120-4033600
First select your preferred language
Press 1- For place a paper roll request
Press 2- For any other query or registered a complaints
Other Locations
| City | Address |
|---|---|
| Delhi-NCR | Candor TechSpace, 4th & 5th Floor, Tower 6, Plot No. B2, Sector 62, Noida, U.P.-201301 |
| Mumbai | 4th & 7th floor, Dyna Business Park Plot No. A-57, Street-1, MIDC, Andheri East, Mumbai- 400093 |
| Bangalore | Pine Labs Pvt Ltd, #301, 3rd floor, Barton centre 84, MG road, Bangalore – 560001 |
| Chennai | Pine Labs Pvt. Ltd. No. 8/25, Kambar Street, Alandur Chennai - 600016 |
| Hyderabad | H-No. 8-2-594/1/A/1, Road No.1, Banjara Hills Hyderabad-500034 |
| Kolkata | Pine Labs Pvt Ltd., Tower 2,2nd Floor, Unit no. 206, PS Srijan Corporate Park, Sector - V, Salt Lake, Kolkata 700091 |
| Rajasthan | Pine Labs Pvt. Ltd. Office 306, 3rd Floor, Okey Plus Tower, 5, Hathroi, Ajmer Road, Near Kalayan Jewellers, Jaipur - 302001, Rajasthan |
| Madhya Pradesh | Unit No.304,305, Sapphire Twins, Plot No.17, PU3, Opposite C21 Mall, Scheme No.54, Vijay Nagar, A.B. Road, Indore, Madhya Pradesh-452010 |
| Haryana | 2nd floor, SCO:230, Sector-20, Panchkula, Haryana-134116 |
| Ahmedabad | Unit No.401, 4th floor, Remrandt building, C.G. Road, Ellisbridge, Ahmedabad-380006 |
| Kerala | Door No.44/73-B1 & 44/73-B2, 2nd floor, K.P. Varkey & Madathiparambil complex, M.K.K. Nair Road, Pallarivattom, P.O., Ernakulam, Kerala-682025 |
| Andhra Pradesh | 19-8-8B, 2nd floor, Hathi Ramji Colony, Annamaih Circle, Tirupati, Andhra Pradesh-517501 |
| International offices | |
| Malaysia | Pine Payment Solutions Sdn Bhd. MK7E-16-D2, Block E, Plaza Mont Kiara, 2, Jalan Kiara, Mont Kiara, 50480 KL. Kuala Lumpur, Malaysia |
| Dubai | Pine Labs Payment Services Provider L.L.C, Office No. 302 , Nassima Tower, Trade Centre 1, Sheikh Zayed Road, Dubai- UAE P.O.BOX : 191052 |
Nodal officer
Ph: 7428737562 Email : [email protected]
Grievance Redressal
Level 1-
Dedicated call center – 0120-4033600 And Toll - free Number 1800-258-6609
By writing an email to [email protected]
Mobile App: My Plutus App
Customer can also contact Customer Care by sending letters through post/courier at Candor TechSpace, 4th & 5th Floor, Tower 6, Plot No. B2, Sector 62, Noida, U.P.-20130
If the Customer is not satisfied with the resolution provided by grievance cell, the Customer can go for next level of escalations.
An acknowledgement is sent/communicated to the Customer acknowledging his/ her complaint/grievance on receipt of the complaint/grievance.
Level 2-
Customer Service (CS) Head If a Customer needs to further escalate his/her complaint, he/she can write to the Customer Service Head @ [email protected]. With this multi-layered and robust grievance redressal mechanism, Pine Labs not only focuses on redressal but also ensures that the gaps in process are identified and are rectified at grass root level.
If a Customer needs to further escalate his/her complaint, he/she can write to the Customer Service Head @ [email protected].
With this multi-layered and robust grievance redressal mechanism, Pine Labs not only focuses on redressal but also ensures that the gaps in process are identified and are rectified at grass root level.
Level 3-
If the Customer is still not satisfied with the resolution provided by CS Head, he/she can approach Grievance Redressal Cell by writing to Nodal Officer. Customer can contact Nodal Officer by email or by sending letters at below mentioned address: Plot No. B2, 4th & 5th Floor, Building 6, Candor TechSpace, Sector 62,Noida-201309 Email : [email protected]
Registered office
Pine Labs Private Limited 207, Gupta Arcade, Plot No. 5, L.S.C. Mayur Vihar, Phase 1 Extension, Delhi-110091 Fax: 011-22717887
Corporate Office
Candor TechSpace, 4th & 5th Floor, Tower 6, Plot No. B2, Sector 62, Noida, U.P.-201301 Ph: 0120-4174000