Pine Labs customer care number is 18002586609. Get Pine Labs toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 1 800 258 6609
Customer support Mon to Sun, 7am-12am
All India numbers
- 0 120 403 3600
Service Complaint
- 730 396 3669
Whatsapp
About
Pine Labs is an Indian merchant commerce and fintech platform headquartered in Noida, Uttar Pradesh, that provides digital payment solutions, point-of-sale (POS) terminals, and gift card services. It serves thousands of retailers and enterprise merchants across India, Malaysia, the UAE, and other markets, processing billions in annual payment volume. For queries related to POS machines, settlements, transactions, or service complaints, customers can reach Pine Labs customer care using the contact details listed below.
Email addresses
- [email protected]
General query
- [email protected]
Contact sales
Important links
IVRS Menu
1800 258 6609 / 0120-4033600
First select your preferred language
Press 1- For place a paper roll request
Press 2- For any other query or registered a complaints
Other Locations
| City | Address |
|---|---|
| Delhi-NCR | Candor TechSpace, 4th & 5th Floor, Tower 6, Plot No. B2, Sector 62, Noida, U.P.-201301 |
| Mumbai | 4th & 7th floor, Dyna Business Park Plot No. A-57, Street-1, MIDC, Andheri East, Mumbai- 400093 |
| Bangalore | Pine Labs Pvt Ltd, #301, 3rd floor, Barton centre 84, MG road, Bangalore – 560001 |
| Chennai | Pine Labs Pvt. Ltd. No. 8/25, Kambar Street, Alandur Chennai - 600016 |
| Hyderabad | H-No. 8-2-594/1/A/1, Road No.1, Banjara Hills Hyderabad-500034 |
| Kolkata | Pine Labs Pvt Ltd., Tower 2,2nd Floor, Unit no. 206, PS Srijan Corporate Park, Sector - V, Salt Lake, Kolkata 700091 |
| Rajasthan | Pine Labs Pvt. Ltd. Office 306, 3rd Floor, Okey Plus Tower, 5, Hathroi, Ajmer Road, Near Kalayan Jewellers, Jaipur - 302001, Rajasthan |
| Madhya Pradesh | Unit No.304,305, Sapphire Twins, Plot No.17, PU3, Opposite C21 Mall, Scheme No.54, Vijay Nagar, A.B. Road, Indore, Madhya Pradesh-452010 |
| Haryana | 2nd floor, SCO:230, Sector-20, Panchkula, Haryana-134116 |
| Ahmedabad | Unit No.401, 4th floor, Remrandt building, C.G. Road, Ellisbridge, Ahmedabad-380006 |
| Kerala | Door No.44/73-B1 & 44/73-B2, 2nd floor, K.P. Varkey & Madathiparambil complex, M.K.K. Nair Road, Pallarivattom, P.O., Ernakulam, Kerala-682025 |
| Andhra Pradesh | 19-8-8B, 2nd floor, Hathi Ramji Colony, Annamaih Circle, Tirupati, Andhra Pradesh-517501 |
| International offices | |
| Malaysia | Pine Payment Solutions Sdn Bhd. MK7E-16-D2, Block E, Plaza Mont Kiara, 2, Jalan Kiara, Mont Kiara, 50480 KL. Kuala Lumpur, Malaysia |
| Dubai | Pine Labs Payment Services Provider L.L.C, Office No. 302 , Nassima Tower, Trade Centre 1, Sheikh Zayed Road, Dubai- UAE P.O.BOX : 191052 |
Nodal officer
Ph: 7428737562 Email : [email protected]
Grievance Redressal
Level 1-
Dedicated call center – 0120-4033600 And Toll - free Number 1800-258-6609
By writing an email to [email protected]
Mobile App: My Plutus App
Customer can also contact Customer Care by sending letters through post/courier at Candor TechSpace, 4th & 5th Floor, Tower 6, Plot No. B2, Sector 62, Noida, U.P.-20130
If the Customer is not satisfied with the resolution provided by grievance cell, the Customer can go for next level of escalations.
An acknowledgement is sent/communicated to the Customer acknowledging his/ her complaint/grievance on receipt of the complaint/grievance.
Level 2-
Customer Service (CS) Head If a Customer needs to further escalate his/her complaint, he/she can write to the Customer Service Head @ [email protected]. With this multi-layered and robust grievance redressal mechanism, Pine Labs not only focuses on redressal but also ensures that the gaps in process are identified and are rectified at grass root level.
If a Customer needs to further escalate his/her complaint, he/she can write to the Customer Service Head @ [email protected].
With this multi-layered and robust grievance redressal mechanism, Pine Labs not only focuses on redressal but also ensures that the gaps in process are identified and are rectified at grass root level.
Level 3-
If the Customer is still not satisfied with the resolution provided by CS Head, he/she can approach Grievance Redressal Cell by writing to Nodal Officer. Customer can contact Nodal Officer by email or by sending letters at below mentioned address: Plot No. B2, 4th & 5th Floor, Building 6, Candor TechSpace, Sector 62,Noida-201309 Email : [email protected]
Registered office
Pine Labs Private Limited 207, Gupta Arcade, Plot No. 5, L.S.C. Mayur Vihar, Phase 1 Extension, Delhi-110091 Fax: 011-22717887
Corporate Office
Candor TechSpace, 4th & 5th Floor, Tower 6, Plot No. B2, Sector 62, Noida, U.P.-201301 Ph: 0120-4174000
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Frequently asked questions
What is Pine Labs customer care number?
The Pine Labs customer care number is 18002586609 (toll-free) and 01204033600 for service complaints. The helpline is available Monday to Sunday, 7am to 12am.What is Pine Labs toll free number?
The Pine Labs toll-free number is 18002586609. You can call this number for all customer support queries, Mon to Sun, 7am to 12am.What is Pine Labs email id for complaints?
You can email Pine Labs at [email protected] for general queries, or write to [email protected] for formal complaints and grievance redressal.How to contact Pine Labs customer care?
You can reach Pine Labs customer care by calling 18002586609 or 01204033600, emailing [email protected], messaging WhatsApp at 7303963669, or reaching out via their official social media handles on Facebook, Twitter, Instagram, LinkedIn, and YouTube.Does Pine Labs have WhatsApp support?
Yes, Pine Labs offers WhatsApp support at 7303963669. You can also reach them by phone, email, or via the My Plutus mobile app.How to file a complaint with Pine Labs?
To file a complaint with Pine Labs, call 01204033600 or 18002586609, email [email protected], or write to [email protected]. You can also use the contact form at pinelabs.com/contact-sales or send a written complaint to their Corporate Office at Candor TechSpace, 4th & 5th Floor, Tower 6, Plot No. B2, Sector 62, Noida-201301.Where is Pine Labs head office located?
The Pine Labs registered office is at 207, Gupta Arcade, Plot No. 5, L.S.C. Mayur Vihar, Phase 1 Extension, Delhi-110091, and the corporate office is at Candor TechSpace, 4th & 5th Floor, Tower 6, Plot No. B2, Sector 62, Noida, U.P.-201301.
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