PNB Metlife Customer Care Numbers
Organisation: PNB Metlife
All India Numbers:
08026502244(10 am - 7 pm ,Monday-Saturday)
Website:
Support Hours
Monday - Saturday, 10 am - 7 pm
For Death Claims
9096021118
9900100152
SMS Services
SMS HELP to 5607071.
SMS "UPDATE<your email id>" to 5607071.
SMS Reg <policy number> to 5607071 for SMS Alerts.
SMS Premium <policy number> to 5607071 to learn your premium details.
SMS PPC <policy number> to 5607071 to request a copy of your latest premium paid certificate.
SMS RPR <policy number> to 5607071 to request to a copy of your latest renewal premium receipt.
Grievances/Complaints
Customer Grievance Redressal form
Level 1
For any complaint/grievance, please approach any of following:
Call 1800-425-6969 (Toll free) or 0802-650-2244 , Email at [email protected]
Write to “Grievance Redressal Team” PNB MetLife India Insurance Co. Ltd., Platinum Towers, 4th Floor, Sohna Road, Sector - 47, Gurgaon – 122002
Zone-wise Grievance Officers
Level 2
In case you are not satisfied with the resolution provided, please write to:
Sameer Chibber - Director Branch Operations & Controls & Services Grievance Redressal Officer. PNB MetLife India Insurance Co. Ltd, Platinum Towers, 4th Floor, Sohna Road, Sector - 47, Gurgaon – 122002
Email: [email protected]
Level 3
In case you are not satisfied with the decision from above offices, you may approach the Insurance Ombudsman.
Insurance Ombudsman
Ombudsman Officers
Executive Council Of Insurers Shri B. C. Patnaik, Secretary General Smt Poornima Gaitonde, Secretary 3Rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054.
Tel.: 022-69038801/ 022-69038803/ 022-69038804/ 022-69038805/ 022-69038806/ 022-69038807/ 022-69038808/ 022-69038809 Email: [email protected]
Names of Ombudsman And Addresses of Ombudsman Centres
| Office Details | Jurisdiction of Office Union Territory,District) |
|---|---|
| Ahmedabad - Shri Kuldip Singh Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. Tel.: 079-25501201/ 079-25501202/ 079-25501205/ 079-25501206 Email: [email protected] | Gujarat, Dadra & Nagar Haveli, Daman and Diu. |
| Bengaluru - Smt. Neerja Shah Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078. Tel.: 080-26652048 / 080-26652049 Email: [email protected] | Karnataka. |
| Bhopal - Shri Guru Saran Shrivastava Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.: 0755-2769201 / 0755-2769202 Fax: 0755-2769203 Email: [email protected] | Madhya Pradesh Chattisgarh. |
| Bhubneshwar - Shri Suresh Chandra Panda Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009. Tel.: 0674-2596461 / 0674-2596455 Fax: 0674-2596429 Email: [email protected] | Orissa. |
| Chandigarh - Dr. Dinesh Kumar Verma Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.: 0172-2706196 / 0172-2706468 Fax: 0172-2708274 Email: [email protected] | Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh. |
| Chennai - Shri M. Vasantha Krishna Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai – 600 018. Tel.: 044-24333668 / 044-24335284 Fax: 044-24333664 Email: [email protected] | Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry). |
| Delhi - Shri Sudhir Krishna Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. Tel.: 011-23232481/ 011-23213504 Email: [email protected] | Delhi. |
| Guwahati - Shri Kiriti .B. Saha Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). Tel.: 0361-2632204 / 0361-2602205 Email: [email protected] | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. |
| Hyderabad - Shri I. Suresh Babu Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040-67504123 / 040-23312122 Fax: 040-23376599 Email: [email protected] | Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry. |
| Jaipur - Smt. Sandhya Baliga Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. Tel.: 0141-2740363 Email: [email protected] | Rajasthan. |
| Ernakulam - Ms. Poonam Bodra Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015. Tel.: 0484-2358759 / 0484-2359338 Fax: 0484-2359336 Email: [email protected] | Kerala, Lakshadweep, Mahe-a part of Pondicherry. |
| Kolkata - Shri P. K. Rath Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072. Tel.: 033-22124339 / 033-22124340 Fax : 033-22124341 Email: [email protected] | West Bengal, Sikkim, Andaman & Nicobar Islands. |
| Lucknow -Shri Justice Anil Kumar Srivastava Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. Tel.: 0522-2231330 / 0522-2231331 Fax: 0522-2231310 Email: [email protected] | Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. |
| Mumbai - Shri Milind A. Kharat Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. Tel.: 022-26106552 / 022-26106960 Fax: 022-26106052 Email: [email protected] | Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. |
| Noida - Shri Chandra Shekhar Prasad Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0120-2514250 / 0120-2514252 / 0120-2514253 Email: [email protected] | State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur. |
| Patna - Shri N. K. Singh Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna 800 006. Tel.: 0612-2680952 Email: [email protected] | Bihar, Jharkhand. |
| Pune - Shri Vinay Sah Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030. Tel.: 020-41312555 Email: [email protected] | Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region. |
Registered Office
PNB MetLife India Insurance Company Limited Unit No. 701, 702 and 703, 7th floor, West Wing, Raheja Towers, 26/27 M G Road, Bangalore -560001, Karnataka.