Pond's Customer Care No.

If you wish to change address or phone, you can connect by mailing at [email protected] or call at 1800 8330 506.

If your order is not shipped, team shall make the necessary changes. You cannot change the address once the order is shipped.

The request will be accepted only if request is initiated within 5 days post order delivery.

If you have received an item in a damaged/defective condition or have been sent a wrong product, to initiate your return/refund request within 5 days of receiving the order.

Team will dispatch most orders within 2-5 business days (i.e. excluding Sundays and public holidays).

Return within 5 days of receiving the order, customer can contact support team by mail at [email protected] or Call at 1800 8330 506.

If request is initiated after 5 days of order delivery

The refund will be processed to the same source of account from which the payment was made within 48hours post receiving the products back.

It may take 2-3 additional business days for the amount to reflect in your account.

In such cases, the order will be cancelled and will initiate the refund within 48 business hours post the cancellation request.