Poonawalla Fincorp Customer Care No. 1800 266 3201
Toll free Numbers:
18002663201(For Contact Support, Mon-Sat, 9am-7pm)
All India Numbers:
02067808090(For Contact)
8806222222(WhatsApp Support)
Website:
IVRS Menu: 1800 266 3201
Press 1 : If you wish to apply for a new loan or you want to check your loan application status. Press 1 : For pre-owned or used car loan. Press 2 : For business loan. Press 3 : For personal loan. Press 4 : For professional loan. Press 5 : For medical equipment or machinery loan. Press 6 : For loan against property. Press 0 : To go back to the previous menu.
Press 1 : For pre-owned or used car loan.
Press 2 : For business loan.
Press 3 : For personal loan.
Press 4 : For professional loan.
Press 5 : For medical equipment or machinery loan.
Press 6 : For loan against property.
Press 0 : To go back to the previous menu.
Press 2 : If you are a existing customer. Please enter your registered mobile number.
Please enter your registered mobile number.
Grievance Redressal Procedure
Level 1
If you have any query/complaint, then you can contact to the Branch Officers: TollFree No.: 18002663201 Email: [email protected], [email protected] Address: Customer Service Department, 201 and 202, 2nd Floor, AP81, Koregaon Park Annex, Mundhwa, Pune, Maharashtra 411036
Level 2
If you are not satisfied by the resolution provided in level 1, then you can contact to the Nodal Officer, Grievance Officer and Principal Nodal Officer given below:
| Sr.No. | Zone/Location | Officer | Contact No. | Address | |
|---|---|---|---|---|---|
| Nodal Officer | |||||
| 1 | North 1 and 2 | Gurmeet Singh | 9876543498 | [email protected] | Plot No 11, 5th Floor, Prem Dohil Sadan, Rajendra Place, New Delhi - 110008 |
| 2 | South | Hari Prasad | 040-42210783, 9704067172 | [email protected] | H No.7-1-24/1/RT, Office No.G-1 to G-4, Ground Floor, Block ‘B’ , Roxana Towers, Greenlands, Begumpet, Hyderabad-500016 |
| 3 | West | Tushar Hate | 9769134605 | [email protected] | Poonawalla Fincorp Ltd Unit No. 73 in “Kalpataru Square”, Kondivita Lane Off Andheri Kurla Road, Andheri (East) Mumbai-400059 |
| 4 | East | Debasish Das | 9831086895 | [email protected] | Apeejay House, 6th Floor, Block B, Ex IDFC Bank Unit No: B/6/115, Park Street, Kolkata-700016 |
| Grievance Redressal Officer | |||||
| 5 | Pune | Rati Mundra | 020-67808090 | [email protected] | 201 and 202, 2nd floor, AP81, Koregaon Park Annex, Mundhwa, Pune - 411036 |
| Principal Nodal Officer | |||||
| 6 | Pune | Arnab Das | 020-67808090 | [email protected] | 201 and 202, 2nd floor, AP81, Koregaon Park Annex, Mundhwa, Pune - 411 036 |
Level 3
If your query/complaint is not solved within a period of one month or you are still not satisfied by the response provided by Head Customer Service/Principal Nodal Officer, then you can contact to the Reserve Bank of India. Address: Officer-in-Charge, Reserve Bank of India, Department of Non-Banking Supervision, 3rd Floor, RBI Building, Opp. Mumbai Central Railway Station, Near Maratha Mandir, Byculla, Mumbai - 400 008
Registered/Corporate Office
Poonawalla Fincorp, 201 and 202, 2nd floor, AP81, Koregaon Park Annex, Mundhwa, Pune 411 036