Profectus Capital Customer Care No.1800 266 5000

Toll free Numbers:

18002665000(For Customer Support)

All India Numbers:

02249194400(For Loans)

9136117169( For Whatsapp Support)

Website:

https://www.profectuscapital.com/

Emails:

Socials:

Important Links:

IVRS Menu: 1800 266 5000

Press 1 :For New Customer

Press 2 : For Existing Customer

Grievance Redressal Procedure

Level 1

If you have any query/ complaint , then you can call at 18002665000 or email at [email protected]. You can also write to: Address: B/17, 4th Floor, Art Guild House, Phoenix Marketcity Mall Complex Lal Bahadur Shastri Marg, Kurla West, Mumbai-400070

You can also write to: Address: B/17, 4th Floor, Art Guild House, Phoenix Marketcity Mall Complex Lal Bahadur Shastri Marg, Kurla West, Mumbai-400070

You are requested to provide necessary loan details that is Loan Account No., Details of Feedback/ Suggestion/ Complaint and valid Contact Information that is Phone No. and Email ID while communicating with the Company.

Level 2

If you are not satisfied with response of level 1 or your query is not resolve within 28 days, then you can contact to the Grievance Redressal Officer Contact No.: 022-49194411 Email :[email protected] Address : Profectus Capital P Ltd, B/17, 4th Floor, Art Guild House, Phoenix Marketcity Mall Complex, Lal Bahadur Shastri Marg, Kurla West, Mumbai- 400070

You can also contact your Regional Nodal Officers , Contact details given below: Sr No. Region Name Phone Email Address 1 West Mr. Vinayak Nayak 7303018201 [email protected] 3B-45, Phoenix Paragon Plaza, Lal Bahadur Shastri Marg, Kurla (West), Mumbai – 400070 2 South Mr. Sridhar P 9360539971 [email protected] Office K Phase-II, 3rd floor, Shakti Towers, 766, Anna Salai, Chennai – 600002. 3 North Mr. Harendra Chauhan 9999642157 [email protected] 7-E, 5th Floor, DRI Building, Swami Ramtirth Nagar, Rani Jhansi Road, Jhandewalan Extension, Central Delhi – 110055 4 East Mr. Abhijit Chakrabarty 9435969156 [email protected] 4th Floor, 5/1, Sugam Paragon, Muzaffar Ahmed Street Kolkata — 700016.

Sr No. Region Name Phone Email Address 1 West Mr. Vinayak Nayak 7303018201 [email protected] 3B-45, Phoenix Paragon Plaza, Lal Bahadur Shastri Marg, Kurla (West), Mumbai – 400070 2 South Mr. Sridhar P 9360539971 [email protected] Office K Phase-II, 3rd floor, Shakti Towers, 766, Anna Salai, Chennai – 600002. 3 North Mr. Harendra Chauhan 9999642157 [email protected] 7-E, 5th Floor, DRI Building, Swami Ramtirth Nagar, Rani Jhansi Road, Jhandewalan Extension, Central Delhi – 110055 4 East Mr. Abhijit Chakrabarty 9435969156 [email protected] 4th Floor, 5/1, Sugam Paragon, Muzaffar Ahmed Street Kolkata — 700016.

If you are not satsified with the response of the above nodal Officers then you can contact to the Principal Nodal Officer Contact No.: 022-49194403, 9323710745 Email: [email protected]

You can also lodge your complaint at Address and Area of Operation of RBI Ombudsman

Level 3:

If you are not satisfied with the response of Grievance Redressal Officer, or your query is not resolve within 30 days, then you can appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI at the following address: The Officer-in-Charge, Grievance Redressal Cell, Reserve Bank Of India, Dept. of Non Banking Supervision (NBFC), or Mumbai Regional Office 3rd Floor, Opp. Mumbai Central Railway Station, Byculla, Mumbai – 400008

You can also contact to these Offices , Contact details given below: Sr No. Name Phone Address 1 Purva Sharegistry (India) Private Limited 022-23012518,022-23016761 Unit no. 9, Shiv Shakti Ind. Estt. J .R. Boricha Marg, Lower Parel (East), Mumbai 400 011. 2 Registered and Corporate Office 022-49194400, 022-49194455, [email protected] B-17, 4th Floor, Art Guild House, Phoenix Market City, Kurla West, Mumbai 400070, Maharashtra

Registered/ Corporate Office

B-17 4th Floor, Art Guild House, Phoenix Market City, Kurla (W), Mumbai - 400070.