RailTel Corporation of India Limited Contact No. customer care number is 1800117245. Get RailTel toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 180 011 7245
For RailTel NOC
- 1 800 103 9139
For RailWire
All India numbers
- 0 112 290 0600
For Contact Support
About
RailTel Corporation of India Limited is a telecommunications and internet services provider based in New Delhi, India. It delivers broadband, MPLS, and network operation center services to enterprises and railway sectors across the country. For any queries, customers can reach RailTel customer care using the contact details below.
Email addresses
- [email protected]
For any information on Products and Services
Important links
IVRS Menu 1800 117 245 (RailTel NOC)
Select Your Prefered Langauge Press(1.English/2.Hindi)
Press 1: For FBNS and internet services
Press 2: For least line services
Press 3: For telepresence services
Press 4: For data central services
IVRS Menu 1800 103 9139 (RailWire)
Select Your Prefered Langauge Press(1.English/2.Hindi)
Press 1: For RailWire Broad Band
Press 2: For Railway Station Wifi
Management Contact Emails
| S.No. | Designation | Contact Details |
|---|---|---|
| 1 | Chairman And Managing Director | Sh. Sanjai Kumar [email protected] |
| 2 | DF | Shri V Rama Manohara Rao [email protected] |
| 3 | DPOM | Sh. Manoj Tandon [email protected] |
| 4 | Executive Director (Infrastructure) | Sh. Suresh Kumar [email protected] |
| 5 | General Manager (NTP) | Sh. Harish Pawaria [email protected] |
| 6 | Executive Director (Finance) | Sh.Harish Chandra Batra [email protected] |
| 7 | Executive Director (Railway Project) | Sh. Jagdeep Singh [email protected] |
| 8 | Executive Director (EB) | Sh. Parag Kumar Goyal [email protected] |
| 9 | General Manager (Finance) | Madhulika Pathak [email protected] |
| 10 | General Manager (Marketing) | Sh. Rabi Andrew [email protected] |
| 11 | General Manager (Operations) | Sh. Sahitya Kumar Gupta [email protected] |
| 12 | Executive Director (Corporate Co-Ordination) (Addl. Charge) | Sh. Parag Kumar Goyal [email protected] |
| 13 | General Manager (Admin, CC & Security) | Mrs. Ruchira Chatterjee [email protected] |
| 14 | Executive Director (Finance) | Smt Sunita Singh [email protected] |
| 15 | CS & Addl. General Manager (Law) | Sh.Jasmeet Singh Marwah [email protected] |
Regional Offices Contacts
| S. No. | Region | Contact Details |
|---|---|---|
| Eastern Region | ||
| 1 | Kolkata (Regional Office) | RailTel Corporation of India Ltd. Eastern Region, 19th Floor, Aurora Waterfront Building, Plot no. 34/1, Block -GN, Sector - V, Salt Lake City, Kolkata -700091, West Bengal. Telefax: 033-44041499 |
| 2 | Bhubaneswar (Territory Office) | RailTel, 1st Floor, Annex Building, B Block, RailVihar, Chandrashekharpur, Bhubaneswar -751023 |
| 3 | Guwahati (Territory Office) | RailTel, 3rd Floor,Ramanand Tower(Federal Bank Building,Opposite Hotel Nandan), G S Road, Palton Bazzar, Guwahati-781007, Assam |
| 4 | Patna (Territory Office) | RailTel, 2nd Floor, Telecom Hub, Patna, Near Rri Building, Karbigahia End Of Patna Jn , Pin-800001,Bihar |
| 5 | Ranchi (Territory Office) | RailTel, Opposite Ranchi Railway Station, P.O - Chutia, Ranchi, Jharkhand 834001 |
| 6 | Raipur (Territory Office) | RailTel, Wireless Colony, Old MW Building, SEC Railway, Bilaspur, Chhattisgarh 495004 |
| 7 | NJP (Territory Office) | RailTel, Telecom Complex, Beside Siliguri Junction, RPF Thana, P.O.-Pradhanagar, Dist: Darjeeling, West Bengal 734013 |
| Northern Region | ||
| 8 | New Delhi (Regional Office) | 6th Floor, IIIrd Block, Delhi Technology Park, Shastri Park, Delhi-110053 011-22185933, 011-22185934 Fax: 011-22185978 |
| 9 | Chandigarh (Territory Office) | Microwave Complex, Railway Telephone Exchange Railway Station, Chandigarh - 160102 |
| 10 | Lucknow (Territory Office) | Railtel, Exchange Building, 1st Floor, DRM Office, NE Railway, Ashok Marg, Hazratganj, Lucknow-226001 |
| 11 | Jaipur (Territory Office) | Microwave Tower Complex , Railway Colony Ganpati Nagar, Jaipur-302006 |
| 12 | Prayagraj | 2nd floor, Microwave building, Microwave tower campus, behind DRM office, smith road, prayagraj- 211001 |
| 13 | NCR Territory | Northern Railway Microwave Complex, 2 nd Floor Thompson Road Railway Colony, near New Delhi Railway Station, New Delhi - 110002. |
| 14 | Delhi (Regional Office) | 6th Floor, 3rd Block, Delhi Technology Park, Shastri Park, Delhi-110053 |
| 15 | CNOC/NOC (New Delhi) | 6th Floor, Block III, Delhi IT Park,Shastri Park, New Delhi-110053 011-22185933, 011-22185934 Fax: 011-22185978 |
| Southern Region | ||
| 16 | Hyderabad (Regional Office) | 1-10-39 to 44, 6A, 6th Floor, Gumidelli Towers, Begumpet Airport Road, Opp. Shoppers Stop, Hyderabad- 500 016 040-27788000 Fax: 040-27820682 |
| 17 | Chennai (Territory Office) | No. 275E, 4th Floor, E.V.R. Periyar High Road, Office of the Chief Administrative Office, Southern Railway, Egmore, Chennai - 600008 044-26481271 Fax: 044-26481272 |
| 18 | Bangalore (Territory Office) | RailTel, , 6/1, 12th Main, Vasanth Nagar, Opp mount Carmel College gate 1 Road, Bangalore - 560052 |
| 19 | Ernakulam (Territory Office) | 1st Floor, Eastern Entry Tower, Ernakulam South Railway Station, Kochi - 682016. |
| 20 | Vijaywada (Territory Office) | RailTel, 3rd floor, Microwave station, DRM Compound, SCR, Vijayawada- 520001 |
| Western Region | ||
| 21 | Mumbai (Regional Office) | RailTel, Western Railway Microwave Complex, Senapati Bapat Marg, Mahalakshmi, Mumbai-400013 022-24923907 Fax: 022-24923913 |
| 22 | Bhopal (Territory Office) | RailTel, Plot No. 17, 1st Floor, Near Shahpura Thana, E-8 Extension,Raghunath Nagar, Bhopal( Madhya Pradesh ) Pin 462039 0755-2428644 |
| 23 | Ahmedabad (Territory Office) | 15th Floor, GIFT Tower-1, Road-5, Zone- 5C,GIFT City, Gandhinagar, Gujarat-382355. 01242714000 |
| 24 | Nagpur (Territory Office) | RailTel, 417,418 - 3rd Floor, SEC Rly DRM Office, Kingway, Nagpur 440001 |
Regional Offices Management Contacts
| S.No. | Name | Designation | Contact Information |
|---|---|---|---|
| Eastern Region | |||
| 1 | Shri Zakir Hussain Siddiqui | RGM/Eastern Region | [email protected] |
| 2 | Shri Maneesh Kaushal | General Manager/ Mktg | [email protected] |
| 3 | Shri Vivek Porwal | General Manager/ Marketing (Railwire) | [email protected] |
| 4 | Shri Ritendu Maity | Addl. General Manager/Project | [email protected] |
| 5 | Shri Sudhakar Behera | Additional general Manager (Territory Manager)/Bhubaneswar | [email protected] |
| 6 | Shri Sukanta Khan | Addl. General Manager/ Finance | [email protected] |
| 7 | Shri Prakash Ratray | Joint General Manager (Territory Manager)/Guwahati | [email protected] |
| 8 | Shri Amitabh Dam | Joint General Manager/Projects | [email protected] |
| 9 | Shri Ghanashyam Singh | Joint General Manager/Projectsl | [email protected] |
| 10 | Shri Niraj Kumar Singh | Joint General Manager (Territory Manager)/Kolkata | [email protected] |
| 11 | Shri Sanjeev Kumar Dogra | Deputy General Manager/OandA/Bilaspur | [email protected] |
| 12 | Shri Sanjay Kumar Jain | Dy. General Manager/Finance | [email protected] |
| 13 | Shri Vijay Kumar | Deputy General Manager (Territory Manager)/Patna | [email protected] |
| 14 | Shri Ashish Soni | Deputy General Manager (Territory Manager)/Ranchi | [email protected] |
| 15 | Mrs Susmita Sarkar | Dy. General Manager / Projects | [email protected] |
| 16 | Shri Sanjiv Kumar | Dy. General Manager / OandM | [email protected] |
| 17 | Shri Abhishek Mani | Dy. General Manager / Mktg | [email protected] |
| 18 | Shri Pradeep Kumar | Dy. General Manager / Projects | [email protected] |
| 19 | Shri Arbind Kumar | Dy. General Manager / OandM | [email protected] |
| 20 | Mrs Usha Akhouri | Dy. General Manager / OandM | [email protected] |
| Northern Region | |||
| 21 | Mrs. VijayLaxmi Kaushik | Executive Director/ General Admin | [email protected] |
| 22 | Shri R.P.Chandel | General Manager and TM/ Jaipur | [email protected] |
| 23 | Shri Dipu Shyam | General Manager and TM/ Lucknow | [email protected] |
| 24 | Shri P Lal | General Manager/Projects | [email protected] |
| 25 | Shri Aditya Mangal | General Manager/Tech/ NR/ RCIL | [email protected] |
| 26 | Shri. Ashwani Kumar | Addl. GM and TM/ Delhi NCR | ashwani{dot}[email protected] |
| 27 | Shri Pushpender Kumar | Joint General Manager and TM/ CDG | [email protected] |
| 28 | Shri Dharmendra Kumar | Joint General Manager/NOC | [email protected] |
| 29 | Shri Kumar Rahul Joshi | Joint General Manager/NTP | [email protected] |
| 30 | Shri Rajender Kumar Mehra | Joint General Manager/Finance | [email protected] |
| 31 | Shri Deepak Kumar | Dy. General Manager and TM/ Prayagraj | [email protected] |
| 32 | Shri Sachinder Kumar | Dy. General Manager/HR | [email protected] |
| 33 | Shri Hemant Yadav | Dy. General Manager/Mktg./Jaipur | [email protected] |
| 34 | Shri Vineet Kushwaha | Dy. General Manager/Mktg. / Lucknow | [email protected] |
| 35 | Shri Ravi Shankar Goriyan | Dy. General Manager and TM / Delhi | [email protected] |
| 36 | Shri Shyam Sunder Jeph Meena | Dy. General Manager/Jodhpur | [email protected] |
| 37 | Shri Dharminder Kumar | Dy. General Manager/OandM | [email protected] |
| 38 | Shri Hariraj Singh | Dy. General Manager/Implementation | [email protected] |
| 39 | Shri Nagendra Singh | Dy. General Manager/Tech | [email protected] |
| 40 | Shri Arya Vrat Sharma | Dy. General Manager/Mktg. | [email protected] |
| 41 | Mrs Priti singh | Dy. General Manager/Tech | [email protected] |
| 42 | Shri Anand Swaroop Srivastava | Dy. General Manager/OandM | [email protected] |
| 43 | Shri Vikas Singh | Dy. General Manager/Jammu | [email protected] |
| 44 | Shri Bharat Kaushal | Dy. General Manager/MPLS/NOC | [email protected] |
| 45 | Mrs Neha Agarwal | Dy. General Manager/Finance | [email protected] |
| Southern Region | |||
| 46 | Shri K. Manohar Raja | Executive Director/Southern Region | [email protected] |
| 47 | Shri. Ashutosh Vasant | General Manager/Bangalore | [email protected] |
| 48 | Shri Yashpal Singh Tomar | Group General Manager/Project and O and M/ Secunderabad | [email protected] |
| 49 | Mrs. Pratibha Devendra Yadav | General Manager/General Admin/Chennai | [email protected] |
| 50 | Shri Shailendra singh | General Manager/General Admin/Secundrabad | [email protected] |
| 51 | Shri Srinivas.M (Vasu) | General Manager/ SB | [email protected] |
| 52 | Shri Anoop Jose A | TM/Joint General Manager/ERS | [email protected] |
| 53 | Shri Kumar Kalyan Sundaram | TM/Joint General Manager/SBC | [email protected] |
| 54 | Shri Pydimukkala V Kumar | Joint General Manager/ Marketing | [email protected] |
| 55 | Shri Jiban Kumar Mishra | Joint General Manager/OandM | [email protected] |
| 56 | Shri M Pazhanivelan | Dy. General Manager/Projects,OandM | [email protected] |
| 57 | Shri Muralikrishna Muvvala | Dy.General Manager/Projects | [email protected] |
| 58 | Shri Sanjeeva Kumar | Dy.General Manager/DC | [email protected] |
| 59 | Shri Alluri Siva Prasad | Dy.General Manager/NOC | [email protected] |
| 60 | Shri Ravi Kumar | Dy.General Manager/Projects | [email protected] |
| 61 | Shri Nirav Shashikant Vaghela | Dy.General Manager/Mktg | [email protected] |
| 62 | Shri Shailendra Dusa | Dy.General Manager/Tech-Mktg | [email protected] |
| 63 | Shri G Sri Rangasai | Dy. General Manager/Finance | [email protected] |
| Western Region | |||
| 64 | Shri Vinod Kumar Agarwal | Executive Director / Western Region | [email protected] |
| 65 | Shri Pavan Bhargava | Group General Manager/NOFN and Territory Manager/Bhopal | [email protected] |
| 66 | Shri Ravi kant Prasad | General Manager-Territory Manager/Mumbai | [email protected] |
| 67 | Doctor Sharad Sharma | General Manager/Projects and Territory Manager/Ahmedabad | [email protected] |
| 68 | Shri Santosh Parage | General Manager/Marketing | [email protected] |
| 69 | Shri M.P. Chaturvedi | Additional General Manager- Territory Manager/Nagpur | [email protected] |
| 70 | Shri Ankit Saraf | Additional General Manager/ O and M/Bhopal | [email protected] |
| 71 | Shri N.T. Joshi | Joint General Manager/Finance | [email protected] |
| 72 | Shri Rajendra Malakar | Joint General Manager/FandI and NOC | [email protected] |
| 73 | Shri Mikhil Karekar | Joint General Manager/Projects | [email protected] |
| 74 | Shri Girish Kekre | Deputy General Manager/Mumbai | [email protected] |
| 75 | Shri Anand Kumar | Deputy General Manager/Marketing/Bhopal | [email protected] |
| 76 | Shri S.A. Nabar | Dy. General Manager/Finance | [email protected] |
| 77 | Shri Satyendra Mahobiya | Deputy General Manager/Pune | [email protected] |
| 78 | Shri Mukesh Rathore | Deputy General Manager/Ahmedabad | [email protected] |
| 79 | Shri Angad Prasad Yadav | Deputy General Manager/OandM | [email protected] |
| 80 | Shri Hitesh Darji | Deputy General Manager/NOFN | [email protected] |
| 81 | Shri Mandeep Sahni | Deputy General Manager/PandA | [email protected] |
| 82 | Shri Viplov Nath Mishra | Deputy General Manager/Marketing/Mumbai | [email protected] |
Network Operating Center (NOC) Contacts
| S.No. | Center Location | Contact No. | Other Helpdesk No.s | Address |
|---|---|---|---|---|
| For query/complaints regarding Data Network (MPLS/NGN) | ||||
| 1 | New Delhi-CNOC | Toll Free: 1800117245(BSNL/MTNL) Tel:- 011-23220500, 011-23220504, Fax:- 011-23233027 [email protected] (for MPLS) [email protected] (for NGN) | 011-23230345, 011-23230380, 011-65358542 | 3rd Floor, Microwave Complex, Thomson Road, New Delhi-110002 |
| For query/complaints regarding Transmission Network (SDH) | ||||
| 2 | New Delhi-NOC | Tel: 011-23236402, 011-64729465, Fax: 011-23233027 [email protected] [email protected] | 011-23236406, 011-64729465 | RailTel Corporation of India Ltd. 3rd Floor, Microwave Complex, Thomson Road, New Delhi-110002 |
| 3 | Kolkata-NOC | Tel: 033-22138653, 033-22138654 [email protected] | -- | 14, Strand Road, Kolkata-1 |
| 4 | Secundrabad-NOC | Toll Free: 18004252979 Mobile: 9866247960, 9701300091 [email protected] | -- | RailTel Corporation of India Ltd. 2nd Floor,B-Block,Railway Nilyan, South Central railway Hqr. Secundrabad-500071 |
| 5 | Mumbai-NOC | [email protected] | 022-24950004, 022-24950008, 022-24950023, 022-24950028, 9004444153 | 1st floor, Wester Railway MW complex Senapati Bapat Marg Mahalaxmi Mumbai, |
Vigilance Contact Details
Dr. Chandramani Sharma Chief Vigilance Officer Email: [email protected] Office Address:- RailTel Corporation of India Ltd., Plate-A, Floor 6th, Office Block-2, East Kidwai Nagar, New Delhi - 110023 Telephone: 011-22900600 Fax: 011-22900699
Other Contact Details
| S.No. | Department | |
|---|---|---|
| 1 | RailWire broadband | [email protected] |
| 2 | Expansion to International Market | [email protected] (For make an Enquiry) |
Right To Information (RTI) Contacts
| S.No. | Officers | Contact Details |
|---|---|---|
| 1 | Central Public Information Officer (Cpio) | Mr. J.S. Marwah CS and Addl. GM/Law 011-22900600 Fax: 011-22900699 [email protected] |
| 2 | Appellate Authority/Officer | Ms. Ruchira Chatterjee General Manager/Vigilance (Addl. Charge-Admin and Security)/CO 011-22900600 Fax: 011-22900699 [email protected] |
| 3 | Assistant Public Information Officer (Apio) | Mr. Saransh Bajaj Senior Manager/Legal 011-22900600 Fax: 011-22900699 [email protected] |
| 4 | Nodal Officer | Ms. Rashmi Singh Sr. Manager/P and A 011-22900600 Fax: 011-22900699 [email protected] |
Registered/ Corporate Office
RailTel Corporation of India Limited. Plate-A, 6th Floor, Office Block Tower-2, East Kidwai Nagar, New Delhi-110023 Fax: 011-22900699
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Frequently asked questions
What is RailTel customer care number?
RailTel customer care number is 01122900600. You can call this number for general support and enquiries.What is RailTel toll free number?
RailTel toll free number is 1800117245. This number is available for NOC and RailWire related queries.What is RailTel email id for complaints?
You can email RailTel at [email protected] for any complaints or information requests.How to contact RailTel customer care?
You can contact RailTel customer care by calling 01122900600 or the toll‑free number 1800117245, emailing [email protected], visiting https://www.railtelindia.com/, or reaching out via their Facebook, Twitter, YouTube and LinkedIn pages.Does RailTel have WhatsApp support?
RailTel does not currently offer WhatsApp support. Use phone, email, or the social media channels listed above for assistance.How to file a complaint with RailTel?
To file a complaint with RailTel, email [email protected], call the customer care number 01122900600, or use the feedback form at https://www.railtelindia.com/resource-centre/feedback.html.
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