Sarala Development And Microfinance Customer Care No.

Toll free Numbers:

18001021080(For Customer Support)

All India Numbers:

03340443443(For Support)

7278787878(For Query)

Website:

https://sarala.co.in/

Emails:

Important Links:

Grievance Redressal Procedure

Level 1 :

If you have any query/complaint, then you can contact to the Branch Complaint Box and Helpline Number 7278787878 .

Level 2 :

If your query is still not solved within 7 days of receipt of grievance then contact to the Grievance Officer. Contact No.: 7044479730 Email: [email protected] , [email protected] Address : The Grievance Officer Sarala Development And Microfinance Pvt. Ltd. 81/2 AJC Bose Road, Kolkata-700014, West Bengal

Level 3 :

If you are still not satisfied by the resolution provided in the level 2 with in 7 days, then you can lodge your complaint through Microfinance Institution Network (MFIN) Contact No.: 18001021080

Level 4 :

If your query is still not solved within a period of 30 days, then you can contact to the RBI Regional Office. Nodal Officer, DNBS, RBI, Kolkata. Tel: 033-22307850 , 033-22308331 Email: [email protected]

You can also lodge your complaint your online through Non Banking Financial Company- (NBFC) Ombudsman

Officers Contacts

Sr No.	Officer	Contact	Email
1	Grievance Redressal Officer	7044479730	[email protected]
2	Compliance officer	7044479766	[email protected]
3	Nodal Officer		[email protected]