SBI Life Insurance Customer Care No. 1800 267 9090

Organisation: SBI Life Insurance Co. Ltd.

Toll free Numbers:

18002679090(For Customer service support, Mon-Sat, 9am to 9pm)

All India Numbers:

02261910000(For Customer Support)

9029006575(For WhatsApp Support)

Website:

https://www.sbilife.co.in/

Emails:

Socials:

Important Links:

IVRS Menu No. 1800 267 9090

Select your preferred language (English/Hindi/Marathi/Telugu)

Press 1 : For availing self service options. Press 1 : To get link for renewal premium payment along with other modes in detail Press 2 : To get quality status information Press 3 : To get fund value information Press 4 : To get link for downloading premium paid certificate. Press 5 : To get link for downloading e-policy documents. Press 6 : To get branch locator link. Press 7 : To get link for e-mandate registration for renewal premium auto debit. Press 8 : To get link for downloading previous certificate. Press 9 : To get link to revive policy online. Press * : To get a link to update email ID. Press 10 : To get link for smart care App login. Press 11 : To get link to change Address Online. Press 12 : To get link to upload ECOC documents. Press # : To repeat the menu option.

Press 1 : To get link for renewal premium payment along with other modes in detail

Press 2 : To get quality status information

Press 3 : To get fund value information

Press 4 : To get link for downloading premium paid certificate.

Press 5 : To get link for downloading e-policy documents.

Press 6 : To get branch locator link.

Press 7 : To get link for e-mandate registration for renewal premium auto debit.

Press 8 : To get link for downloading previous certificate.

Press 9 : To get link to revive policy online.

Press * : To get a link to update email ID.

Press 10 : To get link for smart care App login.

Press 11 : To get link to change Address Online.

Press 12 : To get link to upload ECOC documents.

Press # : To repeat the menu option.

Press 2 : To continue Press 1 : If you are an existing customer. Press 2 : For information of products and national pension system. Press 3 : If you are an insurance advisor or pif Press 4 : To locate the nearest SBI life branch. Press 5 : To avail self service facilities link on SMS. Press 6 : If you are a sahara life policy holder . Press 9 : If you want to contact with customer care executive. Press # : To repeat the menu option.

Press 1 : If you are an existing customer.

Press 2 : For information of products and national pension system.

Press 3 : If you are an insurance advisor or pif

Press 4 : To locate the nearest SBI life branch.

Press 5 : To avail self service facilities link on SMS.

Press 6 : If you are a sahara life policy holder .

Press 9 : If you want to contact with customer care executive.

Press # : To repeat the menu option.

Missed Call Services

Sr No.	Service	Contact No.
1	To Know Your Fund Value.	022-62458501, 022-27599901
2	To Get Premium Paid Certificate	022-62458504, 022-27599904
3	To Get In Touch With Our Representative For Offline Product Purchase	022-62458508
4	To Get Update On Policy Not Received	022-62458502
5	to get update on Renewal Premium Payment	022-62458511
6	To Receive The Premium Paid Certificate	Registered Mobile No.
7	To Register Whatsapp Services	9029006575

Quick SMS Services

Every SMS is to be sent to 56161 or 9250001848

SMS: "CELEBRATE" to 56161

Sr No.	Purpose	Services	Keyword
1	Policy Status	Check the status of your policy	POLSTATUS<<space>> (Policy Number)
2	Policy Dispatch Details	Get Policy Dispatch details for a new policy purchased in the last six months	NEWPOL <<space>> (Policy Number)
3	Premium-related Information	Find the next premium amount due and premium due date	RENDET <<space>> (Policy Number)
4	Fund Value or Policy Value	Get the latest value of your policy	FV<<space>>(Policy Number)
5	Fund Switch Transaction Details	Get details of your last fund switch request	SWTR <<space>> (Policy Number)
6	Email ID	Register or update your Email ID by sending the following SMS from your registered mobile number:	MYEMAIL<<space>> (Policy Number)<<space>><<New Email id>>
7	PAN Number	Update your PAN number in your policy by sending the following SMS from your registered mobile number:	PAN<<space>> (Policy Number) <<space>><<PAN number>>

Grievance Redressal

Level 1

Escalate to Regional Director :

Customer can send a post to nearest customer service desk.

Customer can also contact nearest SBI Life Branch GRO Details.

Level 2

Escalate to Corporate Office :

Sr No.	Level	Designation	Name	Contact No.	Email	Address
1	Level 1	SVP And Chief of Client Relationship.	Mr. Sanjay Kumar	022-66456785	[email protected]	SBI Life Insurance Company Limited Central Processing Centre 7th Level (D Wing) And 8th Level, Seawoods Grand Central, Tower 2, Plot No R-1, Sector - 40, Seawoods, Nerul Node, Navi Mumbai - 400706
2	Level 2	Chief of Customer Service And Experience Grievance Redressal Officer	Mr. Deepak Unnikrishanan Nair	022-66456200	[email protected]	SBI Life Insurance Company Limited Central Processing Centre 7th Level (D Wing) And 8th Level, Seawoods Grand Central, Tower 2, Plot No R-1, Sector - 40, Seawoods, Nerul Node, Navi Mumbai - 400706

Level 3 :

If you're not satisfied with level 1 or 2 redressal, you can escalate the issue to the Insurance Ombudsman.

The complaint can also approach with their grievances through National Consumer Helpline (NCH), Toll Free No. 1800114000, SMS No. 8130009809 (24 Hrs.)

Toll Free No. 1800114000, SMS No. 8130009809 (24 Hrs.)

Level 4 :

If you want to claim your Insurance then you can contact at Address : SBI Life Insurance Co. Ltd, 8th level Seawoods Grand Central, Tower 2, Sector 40, plot No.R-1, Seawoods, Nerul, Navi Mumbai- 400706.

If your Complaint is still not resolved then you can also lodge your complaint online through Insurance Regulatory and Development Authority (IRDA).

Nodal Officers Contacts

Sr No.	District	Name	Contact No.	Email
Nodal officers
1	Chennai	Kannan P	044-24888069	[email protected]
2	Thiruvallur	Arun Prasath	044-43482100	[email protected]
3	Kancheepuram	Jason J	044-22350195	[email protected]
4	Chengalpattu	Jason J	044-22350195	[email protected]
5	Tirupati	Anitha D	0877-2223033	[email protected]
6	Nellore	Selvaraja Kumar Murkonda	0861-2309010	[email protected]
7	Guntur	Dudekula Guraiah	0863-2233900	[email protected]
8	Chennai	Mohamed Mydeen	044-2488 8072	[email protected]
9	Guntur	Govinda Muddana	0866-2463160	[email protected]

Registered/Corporate Address

SBI Life Insurance Co. Ltd, Natraj, M.V. Road And Western Express Highway Junction, Andheri (East), Mumbai - 400 069