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SBI Life Insurance Customer Care No. 1800 267 9090

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SBI Life Insurance customer care number is 18002679090. Get SBI Life Insurance toll free number, helpline, email id, complaint number & support info.

Toll-free numbers

  • 1 800 267 9090

    For Customer service support, Mon-Sat, 9am to 9pm

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All India numbers

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About

SBI Life Insurance is one of India's leading life insurance companies, headquartered in Mumbai and jointly owned by State Bank of India and BNP Paribas Cardif. It offers a comprehensive range of life insurance products including term plans, savings plans, retirement plans, ULIPs, and child plans to millions of customers across India. For policy servicing, claims, premium payments, or customer queries, policyholders can reach SBI Life Insurance customer care using the contact details listed below.

Email addresses

Important links

IVRS Menu No. 1800 267 9090

Select your preferred language (English/Hindi/Marathi/Telugu)

Press 1 : For availing self service options. Press 1 : To get link for renewal premium payment along with other modes in detail Press 2 : To get quality status information Press 3 : To get fund value information Press 4 : To get link for downloading premium paid certificate. Press 5 : To get link for downloading e-policy documents. Press 6 : To get branch locator link. Press 7 : To get link for e-mandate registration for renewal premium auto debit. Press 8 : To get link for downloading previous certificate. Press 9 : To get link to revive policy online. Press * : To get a link to update email ID. Press 10 : To get link for smart care App login. Press 11 : To get link to change Address Online. Press 12 : To get link to upload ECOC documents. Press # : To repeat the menu option.
Press 1 : To get link for renewal premium payment along with other modes in detail
Press 2 : To get quality status information
Press 3 : To get fund value information
Press 4 : To get link for downloading premium paid certificate.
Press 5 : To get link for downloading e-policy documents.
Press 6 : To get branch locator link.
Press 7 : To get link for e-mandate registration for renewal premium auto debit.
Press 8 : To get link for downloading previous certificate.
Press 9 : To get link to revive policy online.
Press * : To get a link to update email ID.
Press 10 : To get link for smart care App login.
Press 11 : To get link to change Address Online.
Press 12 : To get link to upload ECOC documents.
Press # : To repeat the menu option.
Press 2 : To continue Press 1 : If you are an existing customer. Press 2 : For information of products and national pension system. Press 3 : If you are an insurance advisor or pif Press 4 : To locate the nearest SBI life branch. Press 5 : To avail self service facilities link on SMS. Press 6 : If you are a sahara life policy holder . Press 9 : If you want to contact with customer care executive. Press # : To repeat the menu option.
Press 1 : If you are an existing customer.
Press 2 : For information of products and national pension system.
Press 3 : If you are an insurance advisor or pif
Press 4 : To locate the nearest SBI life branch.
Press 5 : To avail self service facilities link on SMS.
Press 6 : If you are a sahara life policy holder .
Press 9 : If you want to contact with customer care executive.
Press # : To repeat the menu option.

Missed Call Services

Sr No. Service Contact No.
1 To Know Your Fund Value. 022-62458501, 022-27599901
2 To Get Premium Paid Certificate 022-62458504, 022-27599904
3 To Get In Touch With Our Representative For Offline Product Purchase 022-62458508
4 To Get Update On Policy Not Received 022-62458502
5 to get update on Renewal Premium Payment 022-62458511
6 To Receive The Premium Paid Certificate Registered Mobile No.
7 To Register Whatsapp Services 9029006575

Quick SMS Services

Every SMS is to be sent to 56161 or 9250001848
SMS: "CELEBRATE" to 56161
Sr No. Purpose Services Keyword
1 Policy Status Check the status of your policy POLSTATUS<<space>> (Policy Number)
2 Policy Dispatch Details Get Policy Dispatch details for a new policy purchased in the last six months NEWPOL <<space>> (Policy Number)
3 Premium-related Information Find the next premium amount due and premium due date RENDET <<space>> (Policy Number)
4 Fund Value or Policy Value Get the latest value of your policy FV<<space>>(Policy Number)
5 Fund Switch Transaction Details Get details of your last fund switch request SWTR <<space>> (Policy Number)
6 Email ID Register or update your Email ID by sending the following SMS from your registered mobile number: MYEMAIL<<space>> (Policy Number)<<space>><<New Email id>>
7 PAN Number Update your PAN number in your policy by sending the following SMS from your registered mobile number: PAN<<space>> (Policy Number) <<space>><<PAN number>>

Grievance Redressal

Level 1

Escalate to Regional Director :

Customer can send a post to nearest customer service desk.
Customer can also contact nearest SBI Life Branch GRO Details.

Level 2

Escalate to Corporate Office :

Sr No. Level Designation Name Contact No. Email Address
1 Level 1 SVP And Chief of Client Relationship. Mr. Sanjay Kumar 022-66456785 [email protected] SBI Life Insurance Company Limited Central Processing Centre 7th Level (D Wing) And 8th Level, Seawoods Grand Central, Tower 2, Plot No R-1, Sector - 40, Seawoods, Nerul Node, Navi Mumbai - 400706
2 Level 2 Chief of Customer Service And Experience Grievance Redressal Officer Mr. Deepak Unnikrishanan Nair 022-66456200 [email protected] SBI Life Insurance Company Limited Central Processing Centre 7th Level (D Wing) And 8th Level, Seawoods Grand Central, Tower 2, Plot No R-1, Sector - 40, Seawoods, Nerul Node, Navi Mumbai - 400706

Level 3 :

If you're not satisfied with level 1 or 2 redressal, you can escalate the issue to the Insurance Ombudsman.
The complaint can also approach with their grievances through National Consumer Helpline (NCH), Toll Free No. 1800114000, SMS No. 8130009809 (24 Hrs.)
Toll Free No. 1800114000, SMS No. 8130009809 (24 Hrs.)

Level 4 :

If you want to claim your Insurance then you can contact at Address : SBI Life Insurance Co. Ltd, 8th level Seawoods Grand Central, Tower 2, Sector 40, plot No.R-1, Seawoods, Nerul, Navi Mumbai- 400706.
If your Complaint is still not resolved then you can also lodge your complaint online through Insurance Regulatory and Development Authority (IRDA).

Nodal Officers Contacts

Sr No. District Name Contact No. Email
Nodal officers
1 Chennai Kannan P 044-24888069 [email protected]
2 Thiruvallur Arun Prasath 044-43482100 [email protected]
3 Kancheepuram Jason J 044-22350195 [email protected]
4 Chengalpattu Jason J 044-22350195 [email protected]
5 Tirupati Anitha D 0877-2223033 [email protected]
6 Nellore Selvaraja Kumar Murkonda 0861-2309010 [email protected]
7 Guntur Dudekula Guraiah 0863-2233900 [email protected]
8 Chennai Mohamed Mydeen 044-2488 8072 [email protected]
9 Guntur Govinda Muddana 0866-2463160 [email protected]

Registered/Corporate Address

SBI Life Insurance Co. Ltd, Natraj, M.V. Road And Western Express Highway Junction, Andheri (East), Mumbai - 400 069

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Frequently asked questions

  • What is SBI Life Insurance customer care number?

    SBI Life Insurance customer care number is 18002679090. This toll-free number is available Monday to Saturday from 9 AM to 9 PM for customer service support.

  • What is SBI Life Insurance toll free number?

    SBI Life Insurance toll free number is 18002679090. You can call this number for customer service support regarding policy inquiries, claims, and premium payments.

  • What is SBI Life Insurance email id for complaints?

    You can email SBI Life Insurance at [email protected] for general contact support, [email protected] for insurance claims, or [email protected] for living benefit and maturity claims.

  • How to contact SBI Life Insurance customer care?

    You can contact SBI Life Insurance customer care by calling 18002679090 (toll-free), emailing [email protected], visiting their website at sbilife.co.in, or reaching out via social media platforms like Facebook, Twitter, and Instagram.

  • Does SBI Life Insurance have WhatsApp support?

    Yes, SBI Life Insurance offers WhatsApp support. You can contact them at 9029006575 for WhatsApp-based customer service assistance.

  • How to file a complaint with SBI Life Insurance?

    You can file a complaint with SBI Life Insurance by calling 18002679090, emailing [email protected], or using the online complaint form available at sbilife.co.in/en/grievances.

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