Shiprocket Contact No. 92666 23006
Organisation: shiprocket.in
All India Numbers:
9266623006(Sales and Support, Mon-Sun, 7am-12am)
Website:
Address
Shiprocket Plot No.- B, Khasra- 360, Sultanpur, M.G. Road, New Delhi- 110030.
Emails:
IVRS Menu
Press 1 : If you are a registerd shiprocket user.
Press 2 : If you are a buyer or shopper.
Press 3 : For any sales related query.
Transporter ID
To create an eway bill, customer need to have a transporter id that is unique to every courier. Here are the transport IDs for courier partners :
FedEx -27AABCF6516A1Z3
Xpressbees -27AAGCB3904P2ZC
Gati -36AADCG2096A1ZY
Bluedart -27AAACB0446L1ZS
DotZot -27AAACB0446L1ZS
Delhivery -06AAPCS9575E1ZR
Ecom Express -07AADCE1344F1Z2
Refund & Cancellation
Customer can cancel account anytime by emailing at [email protected].
No refunds are offered, even if a plan is cancelled mid-month.
Customer Grievance Redressal
The team will address the query within 5 days from receipt.
In case, query not resolved/customer unsatisfied with the response at Level 1 , customer can reach out to the escalation manager. Escalation Manager : Abhinav Singh Email : [email protected]
Team will respond to customer within 3 days from the date of receipt of email.
If the query remains unresolved, customer can escalate the matter to the Grievance Officer with the details of interaction with the escalation manager. Grievance Officer : Amit Dhawan Email : [email protected]
Team will respond to customer within 3 days from the date of receipt of email.