Shivalik Small Finance Bank Contact No. 1800 202 5333
Toll free Numbers:
18002025333(Customer Care No.)
Website:
SMS Services
| Service Name | Keywards |
|---|---|
| For Daily Bank Activity Transactions - Send SMS "Keywords" to 9211401010. | |
| HOT– To block your ATM card | SMS HOT <space> 12-Digit Account Number <space> Last 4 digits of Shivalik Bank ATM card number |
| REG – Register your account/ For one-time mobile registrations | REG <space> 12-Digit Account Number |
| BAL– Check your bank balance | BAL <space> 12-Digit Account Number |
| MINI– Check mini statement | MINI <space> 12-Digit Account Number |
| DEREG – To deregister your account | DEREG <space> 12-Digit Account Number |
| CHQBOOK– For checkbook request | CHQBOOK <space> 12-Digit Account Number |
| CHQSTATUS– Know your check status | SMS CHQSTATUS <space> 12-Digit Account Number <space> Cheque Number |
| CHQSTOP– to stop a cheque | SMS CHQSTOP <space> 12-Digit Account Number <space> Cheque Number |
| DIGIACT Y – To activate your Internet & Mobile Banking | SMS DIGIACT Y |
| EPIN–To generate EPIN | SMS EPIN <space> 12-Digit Account Number <space> Last 4 digits of Shivalik Bank ATM card number. You will receive a Reference Number, this number should be shown in branch then you will receive a OTP on your registered mobile number, by using this OTP you can generate EPIN through Shivalik bank ATM machine. |
| MMID– To generate your MMID pin | SMS MMID <space> 12-Digit Account Number |
| SEED– To link Aadhar card with your account | SMS SEED <space> 12-Digit Account Number <space> 12-digit aadhaar number |
| CHKSEED– To check your Aadhar status | SMS CHKSEED <space> 12-Digit Account Number |
| BOOKFD– To book FD | SMS BOOKFD <space> 12-Digit Saving Account Number <space> Amount of the FD <space> Tenure of the FD in months <space> Payment options(P/I) |
Plot No 2B, 6th Floor, Tower 3 India Glycols Building, Sector 126, Noida, Uttar Pradesh 201304 Telefax : 0120-4060000
Shivalik Small Finance Bank Ltd. 501, Salcon Aurum, Jasola District Centre, New Delhi, South Delhi, Delhi - 110025
Grievance Redressal Mechanism
If you have any grievance or complaint, you can contact Customer Care Representative, or visit your nearest Branch. You may also use Complaint Box or Complaint form available at Branch for submitting your complaints.
Level 1
Contact the Branch Manager at your nearest Branch or contact Phone Banking Officer on 1800- 202-5333 or send an Email to [email protected] or [email protected]
Branches
| Location | Contact No. | Address | |
|---|---|---|---|
| Noida Sector 18 Branch | 0120-2555333/ 0120-2555334, 9540407222 | [email protected] | B- 9 ground floor Sec 18 Noida 201301 IFSC: SMCB0001007 Branch Code: 1007 |
| Ghaziabad Branch | 9560606533 | [email protected] | 204/370, Ground floor , Opp Nehru Yuva Kendra , ICICI Bank , Ambedkar Road, Ghaziabad ,Uttar Pradesh - 201001 (U.P.) IFSC: SMCB0001015 Branch Code: 1015 |
| Muzaffarnagar Branch | 9837400037 | [email protected] | Ground Floor 311, South Bhopa Road, Opposite LIC Office, Nai Mandi, Muzaffarnagar-251001 (U.P.) IFSC: SMCB0001018 Branch Code: 1018 |
| Khatauli Branch | 9568925000 | [email protected] | Ward No. 8, Ganeshpuri, G.T. Road, Khatauli-251201, Distt. Muzaffarnagar IFSC: SMCB0001020 Branch Code: 1020 |
| Meerut Branch | 0121-2604364, 9690563000 | [email protected] | C-2/6, NaiSadak, Shastri Nagar, Garh Road, Meerut-250001 (U.P) IFSC: SMCB0001008 Branch Code: 1008 |
| Noida Sector 135 Branch | 9990106135 | [email protected] | WA 68 Upper GF, Near Shriram Millenium School, Sector 135, Noida-201301 (U.P.) IFSC: SMCB0001016 Branch Code: 1016 |
| Indirapuram Branch | 0120-2651717, 9717490952 | [email protected] | Raison Shopping Complex, AhinsaKhand-II, Near Ashiana Green, Indirapuram, Ghaziabad-201014 (U.P.) IFSC: SMCB0001019 Branch Code: 1019 |
| Ansari Road Branch | 0132-2612381, 0132-2612382, 9927145550 | [email protected] | 13/1207, Ansari Road, Saharanpur-247001 IFSC: SMCB0001001 Branch Code: 1001 |
| Hakikat Nagar Branch | 0132-2726125, 0132-2726147, 9927175550 | [email protected] | Hakikat Nagar, Nr. Old Sales Tax Office, Saharanpur-247001 IFSC: SMCB0001003 Branch Code:1003 |
| Ambehta Branch | 01331-225311, 9927165550 | [email protected] | Khera Bus Stand Main Road, Ambehta- 247340 Dist. Saharanpur (U.P.) IFSC: SMCB0001005 Branch Code: 1005 |
| Nagal Branch | 01336-231112, 9690004794 | [email protected] | G.T. Road, Nagal Dist. Saharanpur-247551 (U.P.) IFSC: SMCB0001011 Branch Code: 1011 |
| Nanauta Branch | 01336-253125, 9927986125 | [email protected] | Gangoh - Deoband Road, Opposite nagar panchayat, Nanauta-247452 Dist. Saharanpur (U.P.) IFSC: SMCB0001013 Branch Code: 1013 |
| Sharda Nagar Branch | 8477006125 | [email protected] | 1/1245 Wake Mohalla, Khalasi Line, Sharda Nagar, Saharanpur-247001 IFSC: SMCB0001017 Branch Code: 1017 |
| Gangoh Branch | 01331-234437, 01331-234438, 9927116660 | [email protected] | Rambagh Road, Gangoh-247341 Dist. Saharanpur (U.P.) IFSC: SMCB0001002 Branch Code: 1002 |
| Deoband Branch | 01336-222808, 9568880001 | [email protected] | Plot No-780, Subhash Chowk, Railway Road, Deoband-247554 Dist. Saharanpur (U.P.) IFSC: SMCB0001004 Branch Code: 1004 |
| Chilkana Road Branch | 9690990033 | [email protected] | Near Gyan Garden Colony, Chilkana Road, Saharanpur-247001 (U.P.) IFSC: SMCB0001009 Branch Code: 1009 |
| Sarsawa Branch | 01331-246125, 9690004994 | [email protected] | 51 & 53, Gayatri Market, Ambala Road, Main Market, Opposite Punjab Sindh Bank, Sarsawa-247232 Dist. Saharanpur (U.P.) IFSC: SMCB0001012 Branch Code: 1012 |
| Rampur Branch | 01336-252125, 9927007125 | [email protected] | Near OLD PNB Building Moh. Mahajanan, Rampur Maniharan-247451, Dist. Saharanpur (U.P.) IFSC: SMCB0001014 Branch Code: 1014 |
| Dhar Branch | 07292-222413, 9644165550 | [email protected] | Plot No-112, MG Road, Chota Rajwada, Dhar - 454001 (M.P.) IFSC: SMCB0001006 Branch Code: 1006 |
| Indore Branch | 0731-2704268, 7354115550 | [email protected] | 6,Jagjivan Ram Nagar, Main Road, Patnipura Chauraha, Indore-452011 (M.P) IFSC: SMCB0001010 Branch Code: 1010 |
| Madho Nagar Branch | 9837060380 | [email protected] | 73 Jawahar Nagar, Khargone, 451001 (M.P) IFSC: SMCB0001022 Branch Code: 1022 |
| Khargone Branch | 07282-232425 | [email protected] | Ground Floor, 1546 A/6, NEW MADHO NAGAR, SAHARANPUR - 247001 (UP) IFSC: SMCB0001021 Branch Code: 1021 |
| Alambagh Branch | 0522-4241777 | [email protected] | 565-KA/68, Amrudhi Bagh, Sringar Nagar, Alambagh, Lucknow 226005 (U.P) IFSC: SMCB0001023 Branch Code: 1023 |
| Vikas Nagar Branch | 0522-4241888 | [email protected] | 1/175 Sector-1 Vikas Nagar near Shiv Murti Lucknow 226022 (U.P) IFSC: SMCB0001024 Branch Code: 1024 |
| Hapur Branch | 7302710636 | [email protected] | W - 29/73(1), Opposite Collector Ganj, Railway Road, Hapur 245101 (U.P) IFSC: SMCB0001025 Branch Code: 1025 |
| Mawana Branch | 7055395000 | [email protected] | 2422-2423, Hastinapur, Mawana, Near Subhash Chowk, Dist. Meerut 250401, (U.P.) IFSC: SMCB0001028 Branch Code: 1028 |
| Dewas Branch | 7272490450 | [email protected] | 8, Tarani colony, A.B. Road, Dewas 455001 (M.P) IFSC: SMCB0001029 Branch Code: 1029 |
| Noida Sector 45 Branch | 9818445983 | [email protected] | SDA-8, Sector-45, Noida-201303 IFSC: SMCB0001027 Branch Code: 1027 |
| Sardhana Branch | 01237-237015 | [email protected] | 567-569,Chaudhary Market, Near Union Bank, Binoli Road, Sardhana, Meerut-250342 (U.P) IFSC: SMCB0001031 Branch Code: 1031 |
| Ujjain Branch | 9630011030 | [email protected] | 37, Ujjain Trade Centre, Ghatkarpar Marg, Near BJP Office, Freeganj, Ujjain - 456001 (M.P) IFSC: SMCB0001030 Branch Code: 1030 |
| Shamli Branch | 0139-8251826 | [email protected] | 99/2, V.V.Internal College Road, Shamli-247776 IFSC: SMCB0001026 Branch Code: 1026 |
| Agra (BC Centre) | [email protected] | C-2/236, Shashtri Puram (100 Futa Road) Near It Park, Sikandra Agra - 282007 | |
| Beohari(BC Centre) | [email protected] | Sidharth Tiwari Complex, Ward No. 02 Main Road, Near Indian Oil Petrol Pump, Beohari District Shehdol - 484774 | |
| Dewas(BC Centre) | [email protected] | 153 Balghar Road, Ganesh Puri Near By Bandhan Bank Dewas - 454001 | |
| Dhar(BC Centre) | [email protected] | Sundarvan Colony, Jaat Dharmasala Ke Samne Dhar - 455001 | |
| Firozabad(BC Centre) | [email protected] | NH 2, Raja Ka Tal, Nagla Gola Chouaraha By Pass Road, Near Hotal Perador Firozabad - 283203 | |
| Hapur(BC Centre) | [email protected] | B 527, Sanjay Vihar Meerut Road, Hapur -245101 | |
| Hathras(BC Centre) | [email protected] | Tehara Mahamaya Nagar Kalavari, Hathras - 204101 | |
| Indore(BC Centre) | [email protected] | RD Market 39, Kumhar Khadi Kila, Maidan Road Indore - 452006 | |
| Katni(BC Centre) | [email protected] | Above City Dental Hospital, Durga Chowk Dubey Colony, Khirhani, Katni - 483501 |
Level 2
If you are not satisfied with the response received from the Above Level or if you don't receive a response within 7 working days, you may contact the regional Nodal Officer at the address and contact details below:
List of Regional Nodal Officers
| Sr. No. | Region | Nodal officer's Name | Nodal officer contact details |
|---|---|---|---|
| 1 | Lucknow | Abhishek Tiwari | Shivalik Small Finance Bank Ltd., Vikas Nagar, Lucknow - 226022 (U.P.) Contact no.: 7753059740 Email - [email protected] |
| 2 | Saharanpur | Himanshu Garg | Shivalik Small Finance Bank Ltd. Hakikat Nagar, Saharanpur - 247001 (U.P.) Contact no.: 8223895050 Email - [email protected] |
| 3 | Meerut | Gaurav Maheshwari | Shivalik Small Finance Bank Ltd., Nai Sadak, Shastri Nagar, Meerut - 250002 (U.P.) Contact no.: 9690019643 Email- [email protected] |
| 4 | NCR | Deepak Rai | Shivalik Small Finance Bank Ltd., Noida Sector - 45, Noida - 452001 (U.P.) Contact no.: 9871763006 Email [email protected] |
| 5 | MP | Deepender Verma | Shivalik Small Finance Bank Ltd., Jagjivan Ram Nagar, Indore - 452001 (M.P.) Contact no.: 0731-4006044 Email - [email protected] |
Level 3
If you are not satisfied with the response received from the Nodal Officer or if you don't receive a response within 7 working days, contact to the Principal Nodal Officer at the address and contact details below:
Principal Nodal Officer Contact Detail: 0120-4060000 Ext-197 Email Id: [email protected] Address: Shivalik Small Finance Bank Ltd Plot No - 2B, 6th Floor, Tower 3, India Glycols Building, Sector 126, Noida-201304
Your Issues resolved within 7 Working days.
If you are not satisfied with the resolution provided by the bank or if your grievance is not redressed within 30 days, you may approach Integrated Ombudsman by filing an online complaint form.
Complaints may also be submitted through electronic or physical mode to the CRPC : Centralized Receipt and Processing Centre (CRPC), Reserve Bank of India, Central Vista, Sector 17, Chandigarh - 160017 Email - [email protected] toll free no. - 14448 (Timing - 9:30 am to 5:15 pm)
Head Office
Plot No 2B, 6th Floor, Tower 3 India Glycols Building, Sector 126, Noida, Uttar Pradesh 201304 Telefax : 0120-4060000
Registered Office
Shivalik Small Finance Bank Ltd. 501, Salcon Aurum, Jasola District Centre, New Delhi, South Delhi, Delhi - 110025