South African Airways Customer Care Services

Organisation: South African Airways

All India Numbers:

02262376222(Flight Booking )

Website:

http://www.flysaa.com

Head Quarters Address :

OR Tambo International Airport Kempton Park, Ekurhuleni, Gauteng, South Africa

Booking Office In India

Reservation Office

Tel No:+91 22 62376222
Email ID:[email protected]
Address: South African Airways c/o Interglobe Air Transport, 1st Floor, 11 Jolly Maker Chambers II, Nariman Point, Mumbai - 400 020, India.

Sales Offices

City	Contact Person	Email ID
Bangalore	Percy Soans	[email protected]
Hyderbad	Imran Mohammed	[email protected]
Chennai	P Munuswamy	[email protected]
Kolkata	Rumella Dutta	[email protected]
Ahmedabad	Ashish Saran	[email protected]
New Delhi	Nikunj Vakil	[email protected]

List of International Offices

South Africa

Reservations	Email Address: [email protected] Tel : +27 11 978 1111 or 0861 606 606 Office Hours : Daily, 06h00 to 22h00 (GMT)
Customer Services	Email Address: [email protected] Office Hours: Weekdays, 08h00 - 16h30 (GMT)
Baggage Service	Email Address : [email protected] Tel: +27 11 978 3733
Refunds	Email Address: [email protected] Tel: +27 11 978 1786
Cargo	Email Address: [email protected] Tel: +27 11 978 3366
Voyager	Email Address :[email protected] Tel: +27 11 978 1234

Argentina

Tickets ,Reservation & Voyager	Tel: +54 11 5032 7850 [email protected]
Sales	Tel: +54 11 5238 9924 [email protected] Opening hours: Mon - Fri 09:00 - 13:00 and 14:00 - 17:45
Cargo	Tel: +54 11 4322 4222 [email protected] Opening hours: Mon - Fri 09:00 - 18:00

Australia

General Enquiries	Tel: +61 1 300 435 972 Fax: +61 8 9216 2223 Opening hours: Mon - Fri 09:00 - 17:00
Perth International Airport	Fax: +61 8 9477 1314 Opening hours: Tue - Fri 08:30 - 16:00 and Sat - Sun 08:30 - 14:30
Administration Office Address	South African Airways, Level 7 , 7th Floor, 68 St Georges Terrace, Perth W.A, 6000, Australia

Austria

General Enquiries	Tel: +43 1 587 1585 Fax: +43 1 587 1489 Opening hours: Mon - Fri 09:00 - 17:00
Administration Office Address	BFS Touristik, Heiligenstädterstr. 31/2/5, A-1190 Vienna, Austria

Brazil

Physical Address:	SAC (Portuguese only)
Telephone/Fax:	Tel: 0800 7711030 (Brazil only) 0800 77 13 999
Office Hours:	24 hours a day / 7 days per week
Baggage Services	Tel: +55 11 2445 2655 [email protected]
Cargo Office	Tel: +55 11 2445 5614 Fax: +55 11 2445 5615 [email protected]
Airport Office	Tel: +55 11 2445 4151 Fax: +55 11 2445 4152 [email protected]
General Enquiries	Tel : 55 11 3065 5115 Fax: 55 11 3065 5116 [email protected]

7. Cambodia

Telephone/Fax:	+855 23 22 11 35/22 13 34/ 22 11 34
Address	Room 124 Phnom Penh Center Block A, Coner Sihanouk (274) and Sothearos (3) Tonle Bassac, Chamkamon, Phnom Penh, Cambodia.

8. Cape Verde

Physical Address:	Aeroporto Int Amilcar Cabral Cp 44 Ilha Do Sal
Telephone/Fax:	+238 241 1358 or +238 241 1788
Fax	+238 241 1093
Email ID	[email protected]

9. Chile

Physical Address:	SPACE Adriana Frugone Av. 11 de Septiembre 1881 of. 713 Providencia Santiago Chile
Telephone/Fax:	tel: 56 2 376 9040 fax: 56 2 376 9044 [email protected]
Office Hours:	09h00-18h00 Mon-Fri Closed Sat/Sun
Distance/ Taxifare:	30kms USD15.00

10. China

Physical Address:	Beijing BEALL GSA Business Consulting Services Ltd. Room 1703 Richen International Center No. 13 Nong Zhan Guan Nan Lu Chaoyang District Beijing 100125, China.
Telephone/Fax:	tel: 86 10 6595 0066 fax: 8610 6595 0029
Office Hours:	08:30 - 17:30 Mon - Fri Sat, Sun & Public Holidays - Closed
Distance/ Taxifare:	22KM USD 10.00 CNY 70
Physical Address:	Beijing BEALL GSA Business Consulting Services Ltd. A1006 Hotel Landmark Canton 8 Qiao Guang Road Guangzhou PR China 510115.
Telephone/Fax:	tel: 86 20 8333-0682 OR 86 20 8319 6599 fax: 86 20 8333 0322
Office Hours:	09:00 - 12: 30 & 13:30 - 17:30 Mon - Fri Sat, Sun & Public Holidays - Closed
Distance/ Taxifare:	- USD 20.00 CNY 120
Physical Address:	Beijing BEALL GSA Business Consulting Services Ltd. Room 1906 World Trade Plaza No. 500 Guangdong Road Huangpu District Shanghai 200001 China.
Telephone/Fax:	tel: 86 21 6362 1461 fax: 86 21 6362 0197
Office Hours:	09:00 - 17:30 Mon - Fri Sat, Sun & Public Holidays - Closed
Distance/ Taxifare:	45KM USD 20.00 - 22.00 CNY 140 - 145

Denmark

Physical Address:	South African Airways, Linnesgade 18, 1st floor, DK-1361 Copenhagen K, Denmark
Telephone/Fax:	Tel: +45 3314 3031
Office Hours:	Fri 08:30 - 16:30

France

Physical Address:	South African Airways, c/o Aviareps, 122, avenue des Champs Elysées, 75008 Paris, France
Telephone/Fax:	tel: +33 153435317 fax:+33 153437919
Email	[email protected]

Germany

Physical Address	GLOBAIR, s.r.o. GSA for SAA Dusni 3, 110 00 Praha 1 Czech Republic
Email	[email protected]
Voyager	Tel: +49 6929980312 [email protected]
Customer Services Details	[email protected]
Ticket desk Details	Frankfurt Airport, Terminal 1B, Counter 657 Tel: +49 6969024244
Cargo office details	Tel: +49 6969594060
Baggage information	[email protected]
Telephone/Fax	Tel.+49 6929980320 Fax+49 6929980377 or +49 6929980355

Greece

Physical Address	South African Airways c/o Discover the World Marketing, 151 Kyprou Ave, 164 51 Argyroupolis, Greece
Telephone/Fax:	Tel: +30 2109600942 Fax:+30 2109600941
Email	[email protected]
Distance/ Taxifare:

Hong Kong

Physical Address:	South African Airways c/o Aviareps 11, rue Auber 75009 Paris France
Telephone/Fax:	Tel: 852 2877 3277 Fax: 852 2311 1174
Airport flight enquiry	Tel: (852) 2216-1088 Fax:852 2383 8892
Cargo Office(Sales)	Tel: 852 2215 3609 or 852 2215 3629 or 852 2215 3632 Fax:852 2215 3636
Physical Address:	Reservations & Ticketing
Telephone/Fax:	tel: 0825-800969 e-mail:[email protected]
Office Hours:	Monday to Friday 09:00 am to 01:00 pm 02:00 pm to 05:00 pm
Distance/ Taxifare:
Physical Address:	Voyager
Telephone/Fax:	tel: 0825-800969 fax: 33 1 53 43 79 19 e-mail:[email protected]
Office Hours:	Monday to Friday 09:00 am to 01:00 pm 02:00 pm to 05:00 pm
Distance/ Taxifare:

Hungary

Physical Address:	South African Airways - GSA Tensi Aviation Ltd. H-1023 Budapest, Komjadi B.u.1.
Telephone/Fax:	Tel: 36 (1) 999 1490 Fax: 36 (1) 999 1466 e-mail:[email protected]
Office Hours:	Weekdays 09.00 - 17.00
Distance/ Taxifare:

Indonesia

Physical Address:	27th Floor, Unit C - ALLIANZ TOWER Jl. HR Rasuna Said Superblok 2 Kawasan Kuningan Persada Jakarta Selatan 12980 Indonesia.
Telephone/Fax	tel:62 21 290 79787 fax: 62 21 290 79810 e-mail : [email protected] and [email protected]

Ireland

Physical Address:	Reservations
Reservation	tel :0844 375 9680 or +44 (0)20 8576 5500 fax: 0845 409 4590 or +44 (0)20 8576 5526
Baggage (post travel)	Report and trace delayed baggage: Tel: 0344 375 4256
Airport office (Closed public holidays)	tel: +44 (0) 20 8897 3645 fax:+44 (0) 20 8564 9245
Change and refunds and enquiries	tel: 0208 576 5555 fax: 0208 576 5526 [email protected]

Israel

Physical Address:	South African Airways, 2nd Floor Migdalot building, 25 Ben Yehuda st., Tel Aviv, 61260, Israel
Telephone/Fax:	tel: 972 3 795 1344 fax: +97 237951339
Office Hours:	09:00-17:00 Sun-Thurs Fri-Sat Closed Holiday eve 09:00-12:30

Italy

Physical Address:	South African Airways c/o AVIAREPS AG, Piazza della Repubblica 32, 20124 Milan, Italy
Telephone/Fax:	E-Mail:[email protected]
Office Hours:	09:00-17:00 Mon-Fri
Reservations/Ticketing	tel: 39 0243458381 fax: +39 0243458340 [email protected]

Japan

Physical Address:	Akasaka Lions Building, 1-1-2 Moto Akasaka, Minato-ku, Tokyo, 107-0051, Japan.
Telephone/Fax:	tel: 813 3470 1901 fax: 813 3470 1904
Office Hours:	09:00 - 17:30 Mon - Fri Sat, Sun & Public Holidays - Closed

Kingdom of Saudi Arabia

Physical Address:	South African Airways c/o GSA Mosaid Travel and Tourism Services, Hamad Aljasir street, District Alrowdah, Jeddah, Kingdom of Saudi Arabia
Telephone/Fax:	tel: +966 2 682 0710 fax: +966 2 682 6264
Office Hours:	0900 - 1330 & 1700 - 2100 Saturday - Thursday

Malaysia

Physical Address:	Level 9, Office Tower No. 1, Jalan Nagasari (Off Jalan Raja Chulan) 50200 Kuala Lumpur
Telephone/Fax:	Tel : 603 2141 7456 or 603 2141 3899 Fax : 603 2148 1357 Email : [email protected]
Office Hours:	09:00-17:00 Mon-Fri 09:00-13:00 Sat Closed Sundays
Pacific World travel (Penang)
Physical Address:	GSA : Pacific world travel SDN BHD Suite 2.03a, Menara Maa, 170 Jalan Argyll, 10050,Penang, Malaysia.
Telephone/Fax:	TEL : 604-229 3754 FAX : 604-229 2644 Email : [email protected]
Office Hours:	09:00-17:00 Mon-Fri 09:00-13:00 Sat Closed Sundays
Pacific World travel (Kota Kinabalu)
Physical Address:	GSA:Pacific World Travel SDN BHD Suite m1-03a,Mezzanine floor, Menara Maa, no 6, Lorong Api-Api Satu. 88000 Kota Kinabalu, Sabah Malaysia.
Telephone/Fax:	TEL : 608-848 4730 FAX : 608-848 4740 Email : [email protected]

Netherlands

Physical Address:	Aviareps BV Beechavenue 104 1119 PP Schiphol- Rijk Netherlands
Telephone/Fax:	tel: 31 (0)20-6 55 11 77 fax: 31 (0)20-6 23 0151 E-Mail: [email protected]
Office Hours:	09:00-17:00

New Zealand

Physical Address:	Finance House Level 6 52 Swanson Street Auckland
Telephone/Fax:	tel: 64 9 977 2237 fax: 64 9 977 2212 email address: [email protected]
Office Hours:	08:30-17:00 Mon-Fri
Physical Address:	Cargo
Telephone/Fax:	tel: 64 9 308 3356 fax: 64 9 308 3388
Office Hours:	09:30-17:30

Oman

Physical Address:	SOUTH AFRICAN AIRWAYS GSA - MAJAN TRAVELS. P.O BOX 488 RUWI, POSTAL CODE 112 SULTANATE OF OMAN
Telephone/Fax:	tel: 00968 24765029 fax: 00968 24765005
Office Hours:	0830AM - 0530PM (SATURDAY TO WEDNESDAY) 0830AM - 0200PM (THURSDAY) FRIDAY HOLIDAY

Phillipines

Physical Address:	Aerotel Ltd. Corp. 10/F., Rufino Pacific Tower, 6784 Ayala Avenue, Makati City 1226, Philippines.
Telephone/Fax:	tel: 632 884 8129 fax: 632 856 1315 fax: 632 856 1382
Office Hours:	09:00 - 17:00 Mon - Fri Sat, Sun & Public Holidays - Closed

Poland

Physical Address:	South African Airways c/o DTL Sp. z o.o., 16/4 Tamka Str, 00-349 Warsaw, Poland
Telephone/Fax:	tel:+48 224553824 fax: +48 224553827 [email protected]

Portugal

Physical Address:	South African Airways c/o ATR, Av. D. João II, Lote 1.16.1 – 8º andar, Edifício ES Viagens, 1990-083 Lisbon, Portugal
Telephone/Fax:	Phone:+351 217618991 E-Mail:[email protected]

Russia

Physical Address:	South African Airways c/o Aviareps AG, Olympiysky prospect, 14, BC “Diamond Hall”, 129 090 Moscow, Russia
Telephone/Fax:	tel:+7 495 937 59 53 fax: +7 495 937 59 51 [email protected]
Office Hours:	Mon-Fri: 9h00-18h00

Singapore

Physical Address:	GSA: AVIATION SERVICES (GSA) PTE LTD, 100 TRAS STREET #13-01AMARA CORPORATE TOWER SINGAPORE 079027
Telephone/Fax:	tel: +65 622 7 7911 fax: +65 6221 8810
Email	[email protected] [email protected] [email protected] [email protected]
Office Hours:	09:00-18:00 Mon-Fri
Cargo
Telephone/Fax:	tel: +65 6543 2290 fax:+65 6543 2296

South Korea

Physical Address:	16/F., Soonwha Building, 5-2 Soonwha-Dong Chung-Ku, Seoul, South Korea 100-700.
Telephone/Fax:	tel: 82 2775 4697 fax: 82 2778 6128

Spain

Physical Address:	South African Airways c/o EUROINDICO, S.L., Via Dos Castillas 9C, Portal 2, 3º B, 28224 Pozuelo de Alarcón, Spain
Telephone/Fax:	tel: +34 912960420 Fax:+34 912960416 [email protected]

Sri Lanka

Physical Address:	South African Airways c/o GSA, Worldlink Air Service Pty. Ltd., M7 Galandri Hotel, 64 Lotus RD, Colombo, Sri Lanka
Telephone/Fax:	tel: 4 1 430707/94 fax: 4 1 445288 [email protected]

Taiwan

Physical Address:	10F-5, No. 168, Section 3, Nanjing East Road, Zhongshan District, Taipei City, 10488, Taiwan R.O.C
Telephone/Fax:	tel: +886 2 2771-0616

Thailand

Physical Address:	South African Airways, 20th Floor, Vorawat Building, 849 Silom Road, Bangkok, 10500
Telephone/Fax:	tel: +66 2 635 1413,+66 2 635 1414 fax:+66 2 635 1421

Turkey

Physical Address:	South African Airways c/o Aviareps , Miralay Sefikbey Sokak 9/5 Gümüssuyu, 34437 Taksim, Istanbul, Turkey
Telephone/Fax:	Tel:+90 2122974851 Fax: +90 2122974854

Ukraine

Physical Address:	Aviareps Ukraine 9/2, Chervonoarmijska, of.4 Kiev, 01004
Telephone/Fax:	Phone No:+38 0444906501 Fax:+38 0444965989

United Arab Emirates

Reservations and ticketing (At dubai airport)	Tel: 04/ 3970 766,+971 (0)50/ 6578923
Physical Address	AUH Reservation & Ticketing
Telephone/Fax	Tel: 02/ 6780 038 Fax: 02/ 6766 996

United Kingdom

Reservations
Telephone/Fax:	tel: 0844 375 9680,+44 (0)20 8576 5500 fax: 0845 409 4590,+44 (0)20 8576 5526
Changes ,Refunds,and General Enquiries
Telephone/Fax:	tel: 0844 375 9680 or +44 (0)20 8576 5500 fax: 0845 409 4590 or +44 (0)20 8576 5526
Physical Address:Group bookings (10 passengers or more)
Telephone/Fax:	tel: 44 (0) 208 576 5555 fax: 44 (0) 208 576 5526
Voyager
Telephone/Fax:	tel: 0844 412 4802 or +44 (0)20 8576 5501 tel: 0845 409 4589 Email:[email protected]
Baggage
Telephone	tel:0344 375 4256
Airport Office
Telephone/Fax:	tel: 44 (0) 20 8897 3645 fax: 44 (0) 20 8564 9245
Office Hours:	06:00 - 22:00 Mon-Sun

United States

Physical Address:	1200 S Pine Island Rd, Suite 650 Plantation, FL 33324
Telephone/Fax:	Tel:1-800-722-9675 Fax: 1-954-769-5069 Email: [email protected]
Office Hours:	09:00 - 17:00 ET Mon-Fri


Department:	Voyager
Telephone/Fax:	Tel: 1-800-359-7220 Fax: 1-954-769-5079
Email:	[email protected]
Office Hours:	09:00 - 17:00 ET Mon-Fri

Department:	Customer Care
Telephone/Fax:	Tel : 1-954-769-5023 Fax : 1-954-769-5069
Email:	[email protected]
Office Hours:	08:30 - 16:30 ET Mon-Fri

Department:	Group Sales
Email:	[email protected]

Physical Address:	JFK International Airport Terminal #4 Concourse B Room 272.004 Jamaica, NY 11430
Telephone:	1-800-722-9675
Office Hours:	06:00 - 14:00 ET Daily

Department:	Baggage Office
Telephone:	1-888-725-3522 -or 1-718-360-8927
Office Hours:	08:00 - 22:00 ET Daily

Physical Address:	Dulles International Airport Main Terminal Check-in Zone 3 Concourse B
Telephone:	1-800-722-9675
Office Hours:	05:00 - 10:00 ET & 11:00 - 19:00 ET Daily

Department:	Baggage Office
Telephone:	1-703-572-0785 -or 1-888-996-1900
Office Hours:	08:00 - 22:00 ET Daily

List of SAA Department Contact Numbers

Department	Telephone Number	Email Account
Cargo	+2711-978-6947	[email protected]
Commercial	+2711-978-1732	gmcommercial@ flysaa.com
Finance	+2711-978-1296	[email protected]
Human Resources	+2711-978-5106	[email protected]
ITS	+2711-978-2266	[email protected]
Legal	+2711-978-2952	[email protected]
Media	+2711-978-2298	[email protected]
Office of the Chief Executive	+2711-978-1908	[email protected]
Procurement	+2711-978-5873	[email protected]
Risk & Compliance	+2711-978-6736	gmrisk&compliance@ flysaa.com
Sponsorships	+2711-978-2298	sponsorships@ flysaa.com

Customer Services Contact Numbers :

Service	Contact Number	Fax	E-Mail	Office Timings
Customer Services	+27 978 2888 27 11 978 288 0860 003 146 (Share Call)	27 11 978 9567	[email protected]	Mon - Fri: 08:00 - 16:30 (GMT) Closed weekends & South African Public Holidays
Reservations	27 (0)11 978 1111 0861 606 607 (Share Call)		[email protected]	24 Hours
Voyager	27 (0)11 978 1234		[email protected]	Weekdays, 07h00 to 21h00 (GMT) Saturdays, Sundays & South African Public Holidays, 08:00 - 14:00
Baggage Service (Lost/damaged)	27 (0)11 978 3733		[email protected]	Daily, 07h00 to 19h00 (GMT)
Refunds	27 (0)11 978 1786		[email protected]	Weekdays, 08h00 to 16h30 (GMT), Closed weekends & South African Public Holidays
Website Queries			[email protected]