South African Airways Customer Care Services customer care number is 02262376222. Get South African Airways toll free number, helpline, email id, complaint number & support info.
All India numbers
- 0 226 237 6222
Flight Booking
About
South African Airways is the national airline of South Africa, headquartered at OR Tambo International Airport in Kempton Park, Gauteng. It operates extensive domestic and international flight networks, serving millions of passengers worldwide. For general inquiries, bookings, and complaints, customers can reach South African Airways customer care using the contact details below.
Head Quarters Address :
OR Tambo International Airport Kempton Park, Ekurhuleni, Gauteng, South Africa
Booking Office In India
Reservation Office
| Tel No:+91 22 62376222 |
|---|
| Email ID:[email protected] |
| Address: South African Airways c/o Interglobe Air Transport, 1st Floor, 11 Jolly Maker Chambers II, Nariman Point, Mumbai - 400 020, India. |
Sales Offices
| City | Contact Person | Email ID |
|---|---|---|
| Bangalore | Percy Soans | [email protected] |
| Hyderbad | Imran Mohammed | [email protected] |
| Chennai | P Munuswamy | [email protected] |
| Kolkata | Rumella Dutta | [email protected] |
| Ahmedabad | Ashish Saran | [email protected] |
| New Delhi | Nikunj Vakil | [email protected] |
List of International Offices
South Africa
| Reservations | Email Address: [email protected] Tel : +27 11 978 1111 or 0861 606 606 Office Hours : Daily, 06h00 to 22h00 (GMT) |
|---|---|
| Customer Services | Email Address: [email protected] Office Hours: Weekdays, 08h00 - 16h30 (GMT) |
| Baggage Service | Email Address : [email protected] Tel: +27 11 978 3733 |
| Refunds | Email Address: [email protected] Tel: +27 11 978 1786 |
| Cargo | Email Address: [email protected] Tel: +27 11 978 3366 |
| Voyager | Email Address :[email protected] Tel: +27 11 978 1234 |
Argentina
| Tickets ,Reservation & Voyager | Tel: +54 11 5032 7850 [email protected] |
|---|---|
| Sales | Tel: +54 11 5238 9924 [email protected] Opening hours: Mon - Fri 09:00 - 13:00 and 14:00 - 17:45 |
| Cargo | Tel: +54 11 4322 4222 [email protected] Opening hours: Mon - Fri 09:00 - 18:00 |
Australia
| General Enquiries | Tel: +61 1 300 435 972 Fax: +61 8 9216 2223 Opening hours: Mon - Fri 09:00 - 17:00 |
|---|---|
| Perth International Airport | Fax: +61 8 9477 1314 Opening hours: Tue - Fri 08:30 - 16:00 and Sat - Sun 08:30 - 14:30 |
| Administration Office Address | South African Airways, Level 7 , 7th Floor, 68 St Georges Terrace, Perth W.A, 6000, Australia |
Austria
| General Enquiries | Tel: +43 1 587 1585 Fax: +43 1 587 1489 Opening hours: Mon - Fri 09:00 - 17:00 |
|---|---|
| Administration Office Address | BFS Touristik, Heiligenstädterstr. 31/2/5, A-1190 Vienna, Austria |
Brazil
| Physical Address: | SAC (Portuguese only) |
|---|---|
| Telephone/Fax: | Tel: 0800 7711030 (Brazil only) 0800 77 13 999 |
| Office Hours: | 24 hours a day / 7 days per week |
| Baggage Services | Tel: +55 11 2445 2655 [email protected] |
| Cargo Office | Tel: +55 11 2445 5614 Fax: +55 11 2445 5615 [email protected] |
| Airport Office | Tel: +55 11 2445 4151 Fax: +55 11 2445 4152 [email protected] |
| General Enquiries | Tel : 55 11 3065 5115 Fax: 55 11 3065 5116 [email protected] |
7. Cambodia
| Telephone/Fax: | +855 23 22 11 35/22 13 34/ 22 11 34 |
|---|---|
| Address | Room 124 Phnom Penh Center Block A, Coner Sihanouk (274) and Sothearos (3) Tonle Bassac, Chamkamon, Phnom Penh, Cambodia. |
8. Cape Verde
| Physical Address: | Aeroporto Int Amilcar Cabral Cp 44 Ilha Do Sal |
|---|---|
| Telephone/Fax: | +238 241 1358 or +238 241 1788 |
| Fax | +238 241 1093 |
| Email ID | [email protected] |
9. Chile
| Physical Address: | SPACE Adriana Frugone Av. 11 de Septiembre 1881 of. 713 Providencia Santiago Chile |
|---|---|
| Telephone/Fax: | tel: 56 2 376 9040 fax: 56 2 376 9044 [email protected] |
| Office Hours: | 09h00-18h00 Mon-Fri Closed Sat/Sun |
| Distance/ Taxifare: | 30kms USD15.00 |
10. China
| Physical Address: | Beijing BEALL GSA Business Consulting Services Ltd. Room 1703 Richen International Center No. 13 Nong Zhan Guan Nan Lu Chaoyang District Beijing 100125, China. |
|---|---|
| Telephone/Fax: | tel: 86 10 6595 0066 fax: 8610 6595 0029 |
| Office Hours: | 08:30 - 17:30 Mon - Fri Sat, Sun & Public Holidays - Closed |
| Distance/ Taxifare: | 22KM USD 10.00 CNY 70 |
| Physical Address: | Beijing BEALL GSA Business Consulting Services Ltd. A1006 Hotel Landmark Canton 8 Qiao Guang Road Guangzhou PR China 510115. |
| Telephone/Fax: | tel: 86 20 8333-0682 OR 86 20 8319 6599 fax: 86 20 8333 0322 |
| Office Hours: | 09:00 - 12: 30 & 13:30 - 17:30 Mon - Fri Sat, Sun & Public Holidays - Closed |
| Distance/ Taxifare: | - USD 20.00 CNY 120 |
| Physical Address: | Beijing BEALL GSA Business Consulting Services Ltd. Room 1906 World Trade Plaza No. 500 Guangdong Road Huangpu District Shanghai 200001 China. |
| Telephone/Fax: | tel: 86 21 6362 1461 fax: 86 21 6362 0197 |
| Office Hours: | 09:00 - 17:30 Mon - Fri Sat, Sun & Public Holidays - Closed |
| Distance/ Taxifare: | 45KM USD 20.00 - 22.00 CNY 140 - 145 |
Denmark
| Physical Address: | South African Airways, Linnesgade 18, 1st floor, DK-1361 Copenhagen K, Denmark |
|---|---|
| Telephone/Fax: | Tel: +45 3314 3031 |
| Office Hours: | Fri 08:30 - 16:30 |
France
| Physical Address: | South African Airways, c/o Aviareps, 122, avenue des Champs Elysées, 75008 Paris, France |
|---|---|
| Telephone/Fax: | tel: +33 153435317 fax:+33 153437919 |
| [email protected] |
Germany
| Physical Address | GLOBAIR, s.r.o. GSA for SAA Dusni 3, 110 00 Praha 1 Czech Republic |
|---|---|
| [email protected] | |
| Voyager | Tel: +49 6929980312 [email protected] |
| Customer Services Details | [email protected] |
| Ticket desk Details | Frankfurt Airport, Terminal 1B, Counter 657 Tel: +49 6969024244 |
| Cargo office details | Tel: +49 6969594060 |
| Baggage information | [email protected] |
| Telephone/Fax | Tel.+49 6929980320 Fax+49 6929980377 or +49 6929980355 |
Greece
| Physical Address | South African Airways c/o Discover the World Marketing, 151 Kyprou Ave, 164 51 Argyroupolis, Greece |
|---|---|
| Telephone/Fax: | Tel: +30 2109600942 Fax:+30 2109600941 |
| [email protected] | |
| Distance/ Taxifare: |
Hong Kong
| Physical Address: | South African Airways c/o Aviareps 11, rue Auber 75009 Paris France |
|---|---|
| Telephone/Fax: | Tel: 852 2877 3277 Fax: 852 2311 1174 |
| Airport flight enquiry | Tel: (852) 2216-1088 Fax:852 2383 8892 |
| Cargo Office(Sales) | Tel: 852 2215 3609 or 852 2215 3629 or 852 2215 3632 Fax:852 2215 3636 |
| Physical Address: | Reservations & Ticketing |
| Telephone/Fax: | tel: 0825-800969 e-mail:[email protected] |
| Office Hours: | Monday to Friday 09:00 am to 01:00 pm 02:00 pm to 05:00 pm |
| Distance/ Taxifare: | |
| Physical Address: | Voyager |
| Telephone/Fax: | tel: 0825-800969 fax: 33 1 53 43 79 19 e-mail:[email protected] |
| Office Hours: | Monday to Friday 09:00 am to 01:00 pm 02:00 pm to 05:00 pm |
| Distance/ Taxifare: |
Hungary
| Physical Address: | South African Airways - GSA Tensi Aviation Ltd. H-1023 Budapest, Komjadi B.u.1. |
|---|---|
| Telephone/Fax: | Tel: 36 (1) 999 1490 Fax: 36 (1) 999 1466 e-mail:[email protected] |
| Office Hours: | Weekdays 09.00 - 17.00 |
| Distance/ Taxifare: |
Indonesia
| Physical Address: | 27th Floor, Unit C - ALLIANZ TOWER Jl. HR Rasuna Said Superblok 2 Kawasan Kuningan Persada Jakarta Selatan 12980 Indonesia. |
|---|---|
| Telephone/Fax | tel:62 21 290 79787 fax: 62 21 290 79810 e-mail : [email protected] and [email protected] |
Ireland
| Physical Address: | Reservations |
|---|---|
| Reservation | tel :0844 375 9680 or +44 (0)20 8576 5500 fax: 0845 409 4590 or +44 (0)20 8576 5526 |
| Baggage (post travel) | Report and trace delayed baggage: Tel: 0344 375 4256 |
| Airport office (Closed public holidays) | tel: +44 (0) 20 8897 3645 fax:+44 (0) 20 8564 9245 |
| Change and refunds and enquiries | tel: 0208 576 5555 fax: 0208 576 5526 [email protected] |
Israel
| Physical Address: | South African Airways, 2nd Floor Migdalot building, 25 Ben Yehuda st., Tel Aviv, 61260, Israel |
|---|---|
| Telephone/Fax: | tel: 972 3 795 1344 fax: +97 237951339 |
| Office Hours: | 09:00-17:00 Sun-Thurs Fri-Sat Closed Holiday eve 09:00-12:30 |
Italy
| Physical Address: | South African Airways c/o AVIAREPS AG, Piazza della Repubblica 32, 20124 Milan, Italy |
|---|---|
| Telephone/Fax: | E-Mail:[email protected] |
| Office Hours: | 09:00-17:00 Mon-Fri |
| Reservations/Ticketing | tel: 39 0243458381 fax: +39 0243458340 [email protected] |
Japan
| Physical Address: | Akasaka Lions Building, 1-1-2 Moto Akasaka, Minato-ku, Tokyo, 107-0051, Japan. |
|---|---|
| Telephone/Fax: | tel: 813 3470 1901 fax: 813 3470 1904 |
| Office Hours: | 09:00 - 17:30 Mon - Fri Sat, Sun & Public Holidays - Closed |
Kingdom of Saudi Arabia
| Physical Address: | South African Airways c/o GSA Mosaid Travel and Tourism Services, Hamad Aljasir street, District Alrowdah, Jeddah, Kingdom of Saudi Arabia |
|---|---|
| Telephone/Fax: | tel: +966 2 682 0710 fax: +966 2 682 6264 |
| Office Hours: | 0900 - 1330 & 1700 - 2100 Saturday - Thursday |
Malaysia
| Physical Address: | Level 9, Office Tower No. 1, Jalan Nagasari (Off Jalan Raja Chulan) 50200 Kuala Lumpur |
|---|---|
| Telephone/Fax: | Tel : 603 2141 7456 or 603 2141 3899 Fax : 603 2148 1357 Email : [email protected] |
| Office Hours: | 09:00-17:00 Mon-Fri 09:00-13:00 Sat Closed Sundays |
| Pacific World travel (Penang) | |
| Physical Address: | GSA : Pacific world travel SDN BHD Suite 2.03a, Menara Maa, 170 Jalan Argyll, 10050,Penang, Malaysia. |
| Telephone/Fax: | TEL : 604-229 3754 FAX : 604-229 2644 Email : [email protected] |
| Office Hours: | 09:00-17:00 Mon-Fri 09:00-13:00 Sat Closed Sundays |
| Pacific World travel (Kota Kinabalu) | |
| Physical Address: | GSA:Pacific World Travel SDN BHD Suite m1-03a,Mezzanine floor, Menara Maa, no 6, Lorong Api-Api Satu. 88000 Kota Kinabalu, Sabah Malaysia. |
| Telephone/Fax: | TEL : 608-848 4730 FAX : 608-848 4740 Email : [email protected] |
Netherlands
| Physical Address: | Aviareps BV Beechavenue 104 1119 PP Schiphol- Rijk Netherlands |
|---|---|
| Telephone/Fax: | tel: 31 (0)20-6 55 11 77 fax: 31 (0)20-6 23 0151 E-Mail: [email protected] |
| Office Hours: | 09:00-17:00 |
New Zealand
| Physical Address: | Finance House Level 6 52 Swanson Street Auckland |
|---|---|
| Telephone/Fax: | tel: 64 9 977 2237 fax: 64 9 977 2212 email address: [email protected] |
| Office Hours: | 08:30-17:00 Mon-Fri |
| Physical Address: | Cargo |
| Telephone/Fax: | tel: 64 9 308 3356 fax: 64 9 308 3388 |
| Office Hours: | 09:30-17:30 |
Oman
| Physical Address: | SOUTH AFRICAN AIRWAYS GSA - MAJAN TRAVELS. P.O BOX 488 RUWI, POSTAL CODE 112 SULTANATE OF OMAN |
|---|---|
| Telephone/Fax: | tel: 00968 24765029 fax: 00968 24765005 |
| Office Hours: | 0830AM - 0530PM (SATURDAY TO WEDNESDAY) 0830AM - 0200PM (THURSDAY) FRIDAY HOLIDAY |
Phillipines
| Physical Address: | Aerotel Ltd. Corp. 10/F., Rufino Pacific Tower, 6784 Ayala Avenue, Makati City 1226, Philippines. |
|---|---|
| Telephone/Fax: | tel: 632 884 8129 fax: 632 856 1315 fax: 632 856 1382 |
| Office Hours: | 09:00 - 17:00 Mon - Fri Sat, Sun & Public Holidays - Closed |
Poland
| Physical Address: | South African Airways c/o DTL Sp. z o.o., 16/4 Tamka Str, 00-349 Warsaw, Poland |
|---|---|
| Telephone/Fax: | tel:+48 224553824 fax: +48 224553827 [email protected] |
Portugal
| Physical Address: | South African Airways c/o ATR, Av. D. João II, Lote 1.16.1 – 8º andar, Edifício ES Viagens, 1990-083 Lisbon, Portugal |
|---|---|
| Telephone/Fax: | Phone:+351 217618991 E-Mail:[email protected] |
Russia
| Physical Address: | South African Airways c/o Aviareps AG, Olympiysky prospect, 14, BC “Diamond Hall”, 129 090 Moscow, Russia |
|---|---|
| Telephone/Fax: | tel:+7 495 937 59 53 fax: +7 495 937 59 51 [email protected] |
| Office Hours: | Mon-Fri: 9h00-18h00 |
Singapore
| Physical Address: | GSA: AVIATION SERVICES (GSA) PTE LTD, 100 TRAS STREET #13-01AMARA CORPORATE TOWER SINGAPORE 079027 |
|---|---|
| Telephone/Fax: | tel: +65 622 7 7911 fax: +65 6221 8810 |
| [email protected] [email protected] [email protected] [email protected] | |
| Office Hours: | 09:00-18:00 Mon-Fri |
| Cargo | |
| Telephone/Fax: | tel: +65 6543 2290 fax:+65 6543 2296 |
South Korea
| Physical Address: | 16/F., Soonwha Building, 5-2 Soonwha-Dong Chung-Ku, Seoul, South Korea 100-700. |
|---|---|
| Telephone/Fax: | tel: 82 2775 4697 fax: 82 2778 6128 |
Spain
| Physical Address: | South African Airways c/o EUROINDICO, S.L., Via Dos Castillas 9C, Portal 2, 3º B, 28224 Pozuelo de Alarcón, Spain |
|---|---|
| Telephone/Fax: | tel: +34 912960420 Fax:+34 912960416 [email protected] |
Sri Lanka
| Physical Address: | South African Airways c/o GSA, Worldlink Air Service Pty. Ltd., M7 Galandri Hotel, 64 Lotus RD, Colombo, Sri Lanka |
|---|---|
| Telephone/Fax: | tel: 4 1 430707/94 fax: 4 1 445288 [email protected] |
Taiwan
| Physical Address: | 10F-5, No. 168, Section 3, Nanjing East Road, Zhongshan District, Taipei City, 10488, Taiwan R.O.C |
|---|---|
| Telephone/Fax: | tel: +886 2 2771-0616 |
Thailand
| Physical Address: | South African Airways, 20th Floor, Vorawat Building, 849 Silom Road, Bangkok, 10500 |
|---|---|
| Telephone/Fax: | tel: +66 2 635 1413,+66 2 635 1414 fax:+66 2 635 1421 |
Turkey
| Physical Address: | South African Airways c/o Aviareps , Miralay Sefikbey Sokak 9/5 Gümüssuyu, 34437 Taksim, Istanbul, Turkey |
|---|---|
| Telephone/Fax: | Tel:+90 2122974851 Fax: +90 2122974854 |
Ukraine
| Physical Address: | Aviareps Ukraine 9/2, Chervonoarmijska, of.4 Kiev, 01004 |
|---|---|
| Telephone/Fax: | Phone No:+38 0444906501 Fax:+38 0444965989 |
United Arab Emirates
| Reservations and ticketing (At dubai airport) | Tel: 04/ 3970 766,+971 (0)50/ 6578923 |
|---|---|
| Physical Address | AUH Reservation & Ticketing |
| Telephone/Fax | Tel: 02/ 6780 038 Fax: 02/ 6766 996 |
United Kingdom
| Reservations | |
|---|---|
| Telephone/Fax: | tel: 0844 375 9680,+44 (0)20 8576 5500 fax: 0845 409 4590,+44 (0)20 8576 5526 |
| Changes ,Refunds,and General Enquiries | |
| Telephone/Fax: | tel: 0844 375 9680 or +44 (0)20 8576 5500 fax: 0845 409 4590 or +44 (0)20 8576 5526 |
| Physical Address:Group bookings (10 passengers or more) | |
| Telephone/Fax: | tel: 44 (0) 208 576 5555 fax: 44 (0) 208 576 5526 |
| Voyager | |
| Telephone/Fax: | tel: 0844 412 4802 or +44 (0)20 8576 5501 tel: 0845 409 4589 Email:[email protected] |
| Baggage | |
| Telephone | tel:0344 375 4256 |
| Airport Office | |
| Telephone/Fax: | tel: 44 (0) 20 8897 3645 fax: 44 (0) 20 8564 9245 |
| Office Hours: | 06:00 - 22:00 Mon-Sun |
United States
| Physical Address: | 1200 S Pine Island Rd, Suite 650 Plantation, FL 33324 |
|---|---|
| Telephone/Fax: | Tel:1-800-722-9675 Fax: 1-954-769-5069 Email: [email protected] |
| Office Hours: | 09:00 - 17:00 ET Mon-Fri |
| Department: | Voyager |
| Telephone/Fax: | Tel: 1-800-359-7220 Fax: 1-954-769-5079 |
| Email: | [email protected] |
| Office Hours: | 09:00 - 17:00 ET Mon-Fri |
| Department: | Customer Care |
| Telephone/Fax: | Tel : 1-954-769-5023 Fax : 1-954-769-5069 |
| Email: | [email protected] |
| Office Hours: | 08:30 - 16:30 ET Mon-Fri |
| Department: | Group Sales |
| Email: | [email protected] |
| Physical Address: | JFK International Airport Terminal #4 Concourse B Room 272.004 Jamaica, NY 11430 |
| Telephone: | 1-800-722-9675 |
| Office Hours: | 06:00 - 14:00 ET Daily |
| Department: | Baggage Office |
| Telephone: | 1-888-725-3522 -or 1-718-360-8927 |
| Office Hours: | 08:00 - 22:00 ET Daily |
| Physical Address: | Dulles International Airport Main Terminal Check-in Zone 3 Concourse B |
| Telephone: | 1-800-722-9675 |
| Office Hours: | 05:00 - 10:00 ET & 11:00 - 19:00 ET Daily |
| Department: | Baggage Office |
| Telephone: | 1-703-572-0785 -or 1-888-996-1900 |
| Office Hours: | 08:00 - 22:00 ET Daily |
List of SAA Department Contact Numbers
| Department | Telephone Number | Email Account |
|---|---|---|
| Cargo | +2711-978-6947 | [email protected] |
| Commercial | +2711-978-1732 | gmcommercial@ flysaa.com |
| Finance | +2711-978-1296 | [email protected] |
| Human Resources | +2711-978-5106 | [email protected] |
| ITS | +2711-978-2266 | [email protected] |
| Legal | +2711-978-2952 | [email protected] |
| Media | +2711-978-2298 | [email protected] |
| Office of the Chief Executive | +2711-978-1908 | [email protected] |
| Procurement | +2711-978-5873 | [email protected] |
| Risk & Compliance | +2711-978-6736 | gmrisk&compliance@ flysaa.com |
| Sponsorships | +2711-978-2298 | sponsorships@ flysaa.com |
Customer Services Contact Numbers :
| Service | Contact Number | Fax | Office Timings | |
|---|---|---|---|---|
| Customer Services | +27 978 2888 27 11 978 288 0860 003 146 (Share Call) | 27 11 978 9567 | [email protected] | Mon - Fri: 08:00 - 16:30 (GMT) Closed weekends & South African Public Holidays |
| Reservations | 27 (0)11 978 1111 0861 606 607 (Share Call) | [email protected] | 24 Hours | |
| Voyager | 27 (0)11 978 1234 | [email protected] | Weekdays, 07h00 to 21h00 (GMT) Saturdays, Sundays & South African Public Holidays, 08:00 - 14:00 | |
| Baggage Service (Lost/damaged) | 27 (0)11 978 3733 | [email protected] | Daily, 07h00 to 19h00 (GMT) | |
| Refunds | 27 (0)11 978 1786 | [email protected] | Weekdays, 08h00 to 16h30 (GMT), Closed weekends & South African Public Holidays | |
| Website Queries | [email protected] |
Frequently asked questions
What is South African Airways Customer Care Services customer care number?
The South African Airways Customer Care Services number is 02262376222. You can call this number for all inquiries, including flight bookings and support.What is South African Airways Customer Care Services head office address?
The head office is located at OR Tambo International Airport, Kempton Park, Ekurhuleni, Gauteng, South Africa.How to contact South African Airways Customer Care Services customer care?
You can reach South African Airways customer care by calling 02262376222, emailing [email protected], or visiting their website at http://www.flysaa.com. They also have regional offices worldwide listed on the site.Does South African Airways Customer Care Services have WhatsApp support?
No, South African Airways does not currently offer WhatsApp support for customer care.How to file a complaint with South African Airways Customer Care Services?
To file a complaint, email [email protected] or call 02262376222. You can also submit complaints through the contact forms on the South African Airways website.
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