Standard Chartered Bank Customer Care No. 1800 258 6465

Organisation: Standard Chartered Bank

Toll free Numbers:

18002586465(For unauthorised/suspicious transactions)

18001024734(Alternate No. For any suspicious transactions)

All India Numbers:

04466012424(For Contact)

04439402424(For Query)

Website:

https://www.sc.com/in/

Emails:

Socials:

Important Links:

IVRS Menu

Note : Calls related to unauthorised/suspicious transaction will be answered here. Press 1 : For Credit card. Press 2 : For Debit card.

Press 1 : For Credit card.

Press 2 : For Debit card.

Press * : For any other information. Press 1 : If you hold existing relationship with STB. Press 2 : For Application related query.

Press 1 : If you hold existing relationship with STB.

Press 2 : For Application related query.

SMS Service No. (9987123123)

Sr No.	Request	SMS code
1	Balance enquiry	BAL
2	Mini statement	TXN
3	Help	HELP
4	Available credit limit	LIM
5	Statement request	STR
6	Payment due date	PDD
7	Cheque book request	CBR

Phone Banking Helpline Numbers

Phone banking services will be available between 8.00 a.m. to 8.00 p.m. Emergency services like report of loss card, unauthorised transaction, charge dispute, stop payment will continue to be serviced.

Sr No.	Location	Contact Details
Write to : Standard Chartered Bank, Customer Care Unit, 19 Rajaji Salai, Chennai 600 001 Call us : Premium Banking helpline services. Email : [email protected] (7 days a week, 24 hours a day)
Personal Banking
1	Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune	6601 4444 / 3940 4444
2	Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.	6601 444
3	Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.	3940 444 / 6601 444
4	Gurgaon, Noida, Mathura, Dehradun, Saharanpur	011-66014444 / 011-39404444
5	Jalgaon	022-66014444 / 022-39404444
6	Guwahati, Cuttack, Siliguri	033-66014444 / 033-39404444
7	Mysore	080-66014444 / 080-39404444
8	Thiruvananthpuram, Vishakhapatnam	044-66014444 / 044-39404444
9	Proddatur	040-66014444 / 040-39404444
Premium Banking Helpline
10	Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune	6601 1500 / 3940 1500
11	Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.	6601 150
12	Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.	3940 150 / 6601 150
13	Gurgaon, Noida, Mathura, Dehradun, Saharanpur	011-66011500 / 011-39401500
14	Jalgaon, Thane	022-66011500 / 022-39401500
15	Guwahati, Cuttack, Siliguri	033-66011500 / 033-39401500
16	Mysore	080-66011500 / 080-39401500
17	Thiruvananthpuram, Vishakhapatnam	044-66011500 / 044-39401500
18	Proddatur	040-66011500 / 040-39401500
Priority Banking Helpline
19	Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, Delhi, Pune	6601 2424 / 3940 2424
20	Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.	6601 242
21	Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.	3940 242 / 6601 242
22	Gurgaon, Noida, Mathura, Dehradun, Saharanpur	011-66012424 / 011-39402424
23	Jalgaon, Thane	022-66012424 / 022-39402424
24	Guwahati, Howrah, Siliguri	033-66012424 / 033-39402424
25	Proddatur	040-66012424 / 040-39402424
Business Banking Helpline Numbers
26	Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune	66011616 / 39401616
27	Allahabad, Amritsar, Bhubaneshwar, Ernakulam, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara	66011616
28	Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat	39401616 / 66011616
29	Gurgaon, Noida, Dehradun, Saharanpur	011-66011616 / 011-39401616
30	Jalgaon	022-66011616 / 022-39401616
31	Guwahati, Siliguri	033-66011616 / 033-39401616
32	Mysore	080-66011616 / 080-39401616
33	Thiruvananthpuram, Vishakhapatnam	044-66011616 / 044-39401616
34	Proddatur	040-66011616 / 040-39401616
35	Toll Free Number	180030001616

Priority Banking Centres

Sr No.	State	Contact Details	Address
1	New Delhi	011-41524300 , 011-41524301, 011-41524302, 011-41524303	Narain Manzil , 23,Barakhamba Road, New Delhi -110001
2	New Delhi	011-41731523	B-68, 1st Floor , Greater Kailash Part 1, New Delhi -110048
3	New Delhi	011-41501536	10, Sansad Marg , New Delhi – 110001
4	Chennai	044-28160404 / 044-28160405	Sagas Amar Court, Ist Floor ,59, G N Chetty Road, T Nagar Chennai 600017
5	Chennai	044-28219661 / 044-28219662	No,1 Haddows Road, Chennai 600 006
6	Bangalore	080-25594043	26-27 Raheja Towers, 138 MG Road, Bangalore 560001
7	Bangalore	080-67079991	Vaishnavi Serenity, 112 Kormangla Industrial area, 5th Block, Kormangla, Bangalore
8	Hyderabad	040-65545135	6-3-1090, Raj Bhavan Road Somajiguda, Hyderabad 500082
9	Kolkata	033-2268888	41 Chowringhee Road, Kolkata 700016
10	Kolkata	033-22809054	21 A , Shakespeare Sarani, Kolkata 700017
Country Hotline
11	Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune	6601 2424 / 3940 2424	-
12	Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Cochin , Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara	3940 242 / 6601 242	-
13	Gurgaon, Noida	011-66012424 / 011-39402424	-

SME Banking Service Centres

Sr No.	State Name	Contact Numbers
1	Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Cochin , Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat	39401616 / 66011616
2	Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune	39401616 / 66011616
3	Gurgaon, Noida	011-39401616 / 011-66011616
4	Jalgaon, Guwahati, Mysore, Thiruvananthpuram, Vishakhapatnam, Proddatur, Dehradun, Saharanpur, Siliguri	1800-3000-1616

Zonewise Branches Contact Detail

Zonewise Branch Swift Code

Sr No.	Branch Name	Swift Code
1	North Zone	SCBLINBBXXX
2	East Zone	SCBLINBBXXX
3	West Zone	SCBLINBBXXX
4	South Zone	SCBLINBBXXX

North Zone

Regional Service Head Email : [email protected]

Branch Code	Statte	City	Branch Name	Branch Manager Email	IFSC	MICR
700	Chandigarh	Chandigarh	Chandigarh	[email protected]	SCBL0036035	160036001
522	NCT Of Delhi	Delhi	Barakhamba Road	[email protected]	SCBL0036020	110036002
537	NCT Of Delhi	Delhi	Basant Lok	[email protected]	SCBL0036045	110036019
524	NCT Of Delhi	Delhi	Chanakyapuri	[email protected]	SCBL0036031	110036013
528	NCT Of Delhi	Delhi	Defence Colony	[email protected]	SCBL0036032	110036008
520	NCT Of Delhi	Delhi	Express Building, ITO	[email protected]	SCBL0036086	110036020
521	NCT Of Delhi	Delhi	Greater Kailash	[email protected]	SCBL0036033	110036010
523	NCT Of Delhi	Delhi	Greater Kailash 2	[email protected]	SCBL0036021	110036003
527	NCT Of Delhi	Delhi	Green Park	[email protected]	SCBL0036026	110036015
526	NCT Of Delhi	Delhi	Hauz Khas	[email protected]	SCBL0036028	110036007
534	NCT Of Delhi	Delhi	Dwarka	[email protected]	SCBL0036043	110036016
529	NCT Of Delhi	Delhi	Patel Nagar	[email protected]	SCBL0036030	110036009
544	NCT Of Delhi	Delhi	New Friends Colony	[email protected]	SCBL0036034	110036014
532	NCT Of Delhi	Delhi	Preet Vihar	[email protected]	SCBL0036023	110036005
545	NCT Of Delhi	Delhi	Punjabi Bagh	[email protected]	SCBL0036029	110036012
533	NCT Of Delhi	Delhi	Saket	[email protected]	SCBL0036042	110036018
525	NCT Of Delhi	Delhi	Sansad Marg	[email protected]	SCBL0036027	110036011
531	Haryana	Gurgaon	DLF Gurgaon	[email protected]	SCBL0036025	110036006
539	Haryana	Gurgaon	Golf Course Road Ext, Grg	[email protected]	SCBL0036103	110036021
535	Haryana	Gurgaon	Gurgaon, MGF	[email protected]	SCBL0036041	110036017
543	Punjab	Amritsar	Amritsar	[email protected]	SCBL0036038	143036003
715	Punjab	Jalandhar	Jalandhar	[email protected]	SCBL0036040	144036001
703	Punjab	Ludhiana	Ludhiana	[email protected]	SCBL0036037	141036002
751	Rajasthan	Jaipur	Jaipur	[email protected]	SCBL0036039	302036002
770	Rajasthan	Jodhpur	Jodhpur	[email protected]	SCBL0036097	342036002
760	Rajasthan	Udaipur	Udaipur	[email protected]	SCBL0036096	313036002
825	Uttar Pradesh	Agra	Agra, Dayal Baugh	[email protected]	SCBL0036100	282036002
554	Uttar Pradesh	Bareilly	Bareilly, Nakatia	[email protected]	SCBL0036101	243036002
622	Uttar Pradesh	Kanpur	Kanpur	[email protected]	SCBL0036022	208036002
624	Uttar Pradesh	Lucknow	Lucknow	[email protected]	SCBL0036036	226036002
551	Uttar Pradesh	Mathura	Mathura	[email protected]	SCBL0036092	281036002
540	Uttar Pradesh	Noida	Advant Towers Noida	[email protected]	SCBL0036104	110036022
530	Uttar Pradesh	Noida	Noida	[email protected]	SCBL0036024	110036004
552	Uttar Pradesh	Saharanpur	Saharanpur	[email protected]	SCBL0036095	247036002
553	Uttarakhand	Dehradun	Dehradun	[email protected]	SCBL0036094	248036002

East Zone

Regional Service Head Email : [email protected]

Branch Code	Statte	City	Branch Name	Branch Manager Email	IFSC	MICR
342	Assam	Guwahati	Guwahati	[email protected]	SCBL0036016	781036002
805	Bihar	Patna	Patna	[email protected]	SCBL0036017	800036002
345	Odisha	Bhubaneshwar	Bhubaneshwar	[email protected]	SCBL0036018	751036002
331	West Bengal	Kolkata	19 N S Road	[email protected]	SCBL0036008	700036012
332	West Bengal	Kolkata	Apeejay House	[email protected]	SCBL0036009	700036011
336	West Bengal	Kolkata	Churchlane	[email protected]	SCBL0036013	700036014
327	West Bengal	Kolkata	Gariahat	[email protected]	SCBL0036005	700036007
344	West Bengal	Kolkata	Howrah	[email protected]	SCBL0036054	700036019
338	West Bengal	Kolkata	Jodhpur park	[email protected]	SCBL0036015	700036010
330	West Bengal	Kolkata	New Alipore	[email protected]	SCBL0036007	700036013
329	West Bengal	Kolkata	R G Kar	[email protected]	SCBL0036006	700036009
334	West Bengal	Kolkata	S P Mukherjee	[email protected]	SCBL0036011	700036017
335	West Bengal	Kolkata	Salt Lake DD	[email protected]	SCBL0036004	700036018
337	West Bengal	Kolkata	Shakespeare Sarani	[email protected]	SCBL0036014	700036016
339	West Bengal	Siliguri	Siliguri	[email protected]	SCBL0036019	734036002

West Zone

Regional Service Head Email : [email protected]

Branch Code	Statte	City	Branch Name	Branch Manager Email	IFSC	MICR
233	Gujarat	Ahmedabad	Ahmedabad	[email protected]	SCBL0036051	380036002
802	Gujarat	Vadodara	Vadodara	[email protected]	SCBL0036062	390036002
806	Gujarat	Rajkot	Rajkot	[email protected]	SCBL0036064	360036002
650	Gujarat	Surat	Surat	[email protected]	SCBL0036063	395036002
801	Madhya Pradesh	Bhopal	Bhopal	[email protected]	SCBL0036061	462036002
810	Madhya Pradesh	Chhindwara	Chhindwara	[email protected]	SCBL0036098	480036001
800	Madhya Pradesh	Indore	Indore	[email protected]	SCBL0036069	452036002
254	Maharshtra	Jalgaon	Jalgaon	[email protected]	SCBL0036071	425036002
222	Maharshtra	Mumbai	23-25 M G Road	[email protected]	SCBL0036084	400036002
237	Maharshtra	Mumbai	Kanakia Branch	[email protected]	SCBL0036056	400036014
247	Maharshtra	Mumbai	Andheri (W)	[email protected]	SCBL0036070	400036021
238	Maharshtra	Mumbai	Bandra	[email protected]	SCBL0036057	400036016
221	Maharshtra	Mumbai	Crescenzo Branch	[email protected]	SCBL0036085	400036022
244	Maharshtra	Mumbai	Borivali	[email protected]	SCBL0036067	400036019
223	Maharshtra	Mumbai	Center Point	[email protected]	SCBL0036048	400036003
245	Maharshtra	Mumbai	Chembur	[email protected]	SCBL0036066	400036018
224	Maharshtra	Mumbai	Chowpatty	[email protected]	SCBL0036047	400036004
236	Maharshtra	Mumbai	Dadar	[email protected]	SCBL0036055	400036012
239	Maharshtra	Mumbai	Juhu	[email protected]	SCBL0036058	400036017
241	Maharshtra	Mumbai	Kemps Corner	[email protected]	SCBL0036059	400036011
243	Maharshtra	Mumbai	Lokhandwala	[email protected]	SCBL0036053	400036009
228	Maharshtra	Mumbai	Malad	[email protected]	SCBL0036052	400036008
235	Maharshtra	Mumbai	Powai	[email protected]	SCBL0036060	400036015
231	Maharshtra	Mumbai	The Park Parel	[email protected]	SCBL0036001	400036010
804	Maharshtra	Nagpur	Nagpur	[email protected]	SCBL0036065	440036002
226	Maharshtra	Navi Mumbai	Vashi	[email protected]	SCBL0036049	400036006
272	Maharshtra	Pune	Aundh	[email protected]	SCBL0036107	411036004
270	Maharshtra	Pune	Pune, IT Cerebrum	[email protected]	SCBL0036091	411036003
229	Maharshtra	Pune	Pune, SB Road	[email protected]	SCBL0036050	411036002
246	Maharshtra	Thane	Thane	[email protected]	SCBL0036068	400036020

South Zone

Regional Service Head Email : [email protected]

Branch Code	Statte	City	Branch Name	Branch Manager Email	IFSC	MICR
458	Andhra Pradesh	Proddatur	Proddatur	[email protected]	SCBL0036093	516036102
451	Karnataka	Bangalore	Indira Nagar Branch	[email protected]	SCBL0036105	560036007
450	Karnataka	Bangalore	Jayanagar	[email protected]	SCBL0036102	560036005
455	Karnataka	Bangalore	Koramangala	[email protected]	SCBL0036073	560036002
456	Karnataka	Bangalore	M G Road	[email protected]	SCBL0036074	560036003
452	Karnataka	Bangalore	Sadashiv Nagar Branch	[email protected]	SCBL0036106	560036006
457	Karnataka	Bangalore	Whitefield	[email protected]	SCBL0036089	560036004
433	Kerala	Cochin	Cochin	[email protected]	SCBL0036082	682036003
434	Kerala	Cochin	Ernakulam	[email protected]	SCBL0036076	682036002
437	Kerala	Trivandrum	Trivandrum	[email protected]	SCBL0036099	695036002
428	Tamil Nadu	Chennai	Sorrento	[email protected]	SCBL0036080	600036006
421	Tamil Nadu	Chennai	Anna Salai	[email protected]	SCBL0036088	600036009
424	Tamil Nadu	Chennai	Cathedral Road	[email protected]	SCBL0036072	600036004
426	Tamil Nadu	Chennai	Haddows Road	[email protected]	SCBL0036079	600036007
427	Tamil Nadu	Chennai	Rajaji Salai	[email protected]	SCBL0036078	600036005
436	Tamil Nadu	Chennai	T Nagar	[email protected]	SCBL0036083	600036008
435	Tamil Nadu	Coimbatore	Coimbatore	[email protected]	SCBL0036077	641036002

Grievance Redressal

Level 1

If you have any query, complaints or feedback, firstly contact Phone banking Centre (Details Given Above)

You can email [email protected] or Write to below mentioned address: Standard Chartered Bank Customer Care Unit 19, Rajaji Salai Chennai 600001.

Standard Chartered Bank Customer Care Unit 19, Rajaji Salai Chennai 600001.

You can also fill the Online Complain Form

You can call Phone Banking Help lines "May I Help You" desks, available at all branches. you can also approach Service Managers at the designated desks.

Level 2

In case the responses through the above channels are not satisfactory, you can write to [email protected].

It will take 5 working days.

Level 3

If you are not satisfied with the response received at Level 2, you can contact your Regional Nodal officers. Email at: [email protected] Check Locationwise Regional Nodal officers

Email at: [email protected]

Check Locationwise Regional Nodal officers

Level 4

If you are not satisfied with the above levels, Contact the Principal Nodal officers. Ms Jigna Chandarana – Principal Nodal Officer, Standard Chartered Bank, 19, Rajaji Salai, Chennai – 600001 Ph: 080-42896718 / 080-28089025 / 080-66696718 Email : [email protected]

Ms Jigna Chandarana – Principal Nodal Officer, Standard Chartered Bank, 19, Rajaji Salai, Chennai – 600001 Ph: 080-42896718 / 080-28089025 / 080-66696718 Email : [email protected]

In case, stil not satisfied with the response or have not received a response from the Bank within 30 working days, you can file a complaint at Complaint Management System (CMS)

NRI Banking Help Center

Support: 24 hours a day, 7 days a week

Sr No.	Country	Contact Numbers
1	Bahrain	80000448
2	Canada	877 218 5618
3	Hong Kong	800 905 108
4	Malaysia	1 800 815 063
5	Philippines	1 800 111 011 21
6	Singapore	800 101 24 07
7	UAE	800 017 7750
8	UK	080 810 191 44
9	USA (New York)	877 302 1657
10	Nigeria	7080601549
11	Ghana	307092186
12	Others	+91 80 42896753 (ISD rates apply)

Overseas NRI Centres

Sr No.	Country	Address
1	UAE	Nri Standard Chartered Bank , Dubai, G/f, Sheikh Zayed Road, Emmar Business Park – The Greens
2	Bahrain	SCB Head Office Bld no 180, Road no 383, Block 315, Govt. Road Manama, Bahrain
3	Kenya	Standard Chartered Bank Kenya Limited Chiromo Priority Centre 48 Westland's Road, Nairobi, Kenya
For more contact details

International Banking Toll Free numbers

Sr No.	Country Name	Contact Number
1	Bahrain	80000448
2	United Arab Emirtates	8000177750
3	Hongkong	800905108
4	Singapore	8001012407
5	Malaysia	1800815063
6	United Kingdom	08081019144
7	Philippines	180011101121
8	United States of America (New York)	8773021657
9	Canada	8772185618
10	Nigeria	7080601549
11	Ghana	307092186
12	Others	+91 80 42896753 (ISD rates apply)

Head Office

C-38/39 ‘G’ Block Bandra Kurla Complex Bandra East Mumbai 400051 India. Phone : 022-61157000 Email: [email protected] (Business Banking)