Suryoday Small Finance Bank Toll Free No. 1800 266 7711
Organisation: suryodaybank.com
Toll free Numbers:
18002667711(Customer Support, 24*7)
All India Numbers:
9741000040(SMS Banking No.)
02262298799(For New Account Query)
Website:
SMS Banking
SMS Banking Number is : 97410 00040 Example: Type “BAL” and send it to 97410 00040
| SMS Banking Service | SMS Message with Keyword | Remarks |
|---|---|---|
| Registration for SMS Banking | REG | For activation of SMS Banking on your registered mobile number. |
| Balance Enquiry for Primary Account | BAL | To check available balance in your Primary Account. |
| Hotlisting your Debit Card | HOT<SPACE><ACCOUNT NO. ><SPACE><LAST FOUR DIGITS OF DEBIT CARD> | Hotlist your Debit Card when it is lost or stolen to prevent any misuse or fraud. |
| Mini Statement | MINI | To get the mini statement for Primary Account with last 3 transactions. |
| Generate Green Pin for Debit Card | EPIN<SPACE><ACCOUNT NO. ><SPACE><LAST FOUR DIGITS OF DEBIT CARD> | To generate a Green Pin for your Debit Card and activate it on ATM. |
| Request for a Cheque Book | CHQBOOK | Request new Cheque Book for your Primary Account. |
| Enquire Cheque Status | CHQSTATUS<SPACE><CHEQUE NO.> | Get the status of your cheque issued. |
| Stop Cheque Request | CHQSTOP<SPACE><CHEQUE NO.> | Stop your cheque from being encashed. |
| Set Primary Account for SMS Banking | SETPRIME<SPACE><ACCOUNT NO.> | Set Primary Account for SMS Banking in case you have multiple Savings Accounts. |
| De-register from SMS Banking | DEREG | De-register your mobile number for SMS Banking. |
Suryoday Small Finance Bank Limited 1101, Sharda Terraces, Plot 65, Sector 11, CBD Belapur, Navi Mumbai- 400 614
Grievance Redressal
Level 1
Suryoday Smile Officer is available to address your account and servicing needs:
Call on 1800 266 7711 (24*7 Toll free number)
Email: [email protected]
If you want to report regrading the fraudulent transactions, call on toll free no and email at [email protected]
You can also call National Cyber-Crime Helpline number: 1930
Customer support is available 24*7 for Delhi, Rajasthan, Uttarakhand, Chhattisgarh, Uttar Pradesh, Assam, Tamil Nadu and Andhra Pradesh and for Rest of the States/UTs - (10:00 am To 6:00 pm)
If you are still not satisfied with the resolution you receive, contact-
Level 2
Nodal Officer Ms. Rekha Britto- Deputy Vice President Email ID : [email protected] Landline Number: 022-40941556 Timings:From 9:30am to 6:00pm (2nd and 4th Saturday Holiday) at Registered and Corporate Office Addresses.
If you are still not satisfied with the resolution you receive, contact-
Level 3
Principal Nodal Officer Ms. Dhara Vyas – Senior Vice President Email ID: [email protected] Landline Number : 022-40941555 Timings:From 9:30am to 6:00pm (2nd and 4th Saturday Holiday) at Registered and Corporate Office Addresses
Level 4
If you are still not satisfied with resolution provided a satisfactory response within 30 days, you may refer the case to the Banking Ombudsman
Corporate & Registered Office
Suryoday Small Finance Bank Limited 1101, Sharda Terraces, Plot 65, Sector 11, CBD Belapur, Navi Mumbai- 400 614