SVC Co-Operative Bank Ltd Toll Free No. 1800 313 2120
Organisation: SVC Co Operative Bank Ltd
Toll free Numbers:
18003132120(Customer Support, 24/7)
All India Numbers:
02266999999(Card Blocking)
02271999999(Blocking your card)
9820620454(SMS Services)
9029011133(For Balance Enquiry)
9029011144(Statement for last 5 transactions)
560(For NRI Banking)
Website:
IVRS Menu
1800 313 2120
First select the prefered language
Press 1 - If you are an existing customer Press 1 - To block your Debit card Press 2 - For Balance enquiry, Account transaction & Cheque related queries Press 3 - For Debit card, Internet banking & Mobile banking Press 4 - To initiate request for Account statement, Cheque book & Balance certificate Press 5 - For more information regarding Branch address, working hours, atm locations & local services. Press 6 - To know about deposits & loan services Press 7 - To talk to the customer care executive
Press 1 - To block your Debit card
Press 2 - For Balance enquiry, Account transaction & Cheque related queries
Press 3 - For Debit card, Internet banking & Mobile banking
Press 4 - To initiate request for Account statement, Cheque book & Balance certificate
Press 5 - For more information regarding Branch address, working hours, atm locations & local services.
Press 6 - To know about deposits & loan services
Press 7 - To talk to the customer care executive
Press 2 - If you are a new customer Press 1 - For new account enquiry Press 2 - For branch address & working hours Press 3 - For products & services related information
Press 1 - For new account enquiry
Press 2 - For branch address & working hours
Press 3 - For products & services related information
Press 0 - Previous Menu
Press # - To repeate the option
SMS Service
SMS to 9820620454 for the queries in following ways
| S. No. | SMS | Facility |
|---|---|---|
| 1 | SBAL | Account Balance |
| 2 | STRA | Last Three Transactions |
| 3 | SCHQ | Cheques (Issued) Status |
| 4 | STOPCARD | To permanently block Debit Card |
| 5 | SWOFF <space> (last four digit of your card number) | To temporarily disable Debit Card Transactions |
| 6 | SWON <space> (last four digit of your card number) | To enable Debit Card Transactions |
| 7 | SWOFFINT <space> (last four digit of your card number) | To disable International Transactions |
| 8 | OFFECOM <space> (last four digit of your card number) | To disable E-Commerce Transactions |
| 9 | ONECOM <space> (last four digit of your card number) | To enable E-Commerce Transactions |
Regional Offices
| Sr No | Regional Offices: | Telephone No. | Address |
|---|---|---|---|
| 01 | D.G.M.'s Office, Bengaluru | 080-26676305/ 080-71231000 | 1, Central Bank Road Chamrajpet, Bengaluru - 560018 |
| 02 | GM's Office, Pune | 020-60606071/ 8237046072/ 8237006073 | 303, Chintamani Pride, Near City Pride Kothrud Theatre, Kothrud, Pune – 411038 |
| 03 | A.G.M.'s Office, Kolhapur | 0231-2659527/ 0231-2667938 Fax: 0231-2667724 | Unit No. O-2, Mahavir Chambers, C.S.NO. 681 B, E ward Shahupuri, 2nd lane, Kolhapur - 416 001 |
| 04 | Regional Office, Aurangabad | 0240-2970038/ 0240-2970040 | 3rd Floor, Sai Trade Center, Opp Railway Station, Aurangabad - 431001 |
| 05 | Regional Office, Nashik | 0253-2353554 | Dev's Arcade, Samarth Nagar, Near Tanishq Showroom, Mahatma Nagar Road, Nashik 422005 |
| 06 | D.M.'s Office, Gujarat | 079-26871143/ 079-26871142/ 079-26871140 | Unit No. 18, Primate Complex, Cross Road,Satellite, Ahmedabad - 380015 |
Grievances
Level 1
Lodge your complaint to the Branch Manager in nearest branch for immediate redressal & it will be resolved within 4 working days from the date of the receipt of the complaint by the Branch Head.
Level 2
In case no response for lodge complaint after expiry of 4 working days from the date of the receipt or not satisfied with solution then it may be referred to respective Divisional Manager at C.O./Zonal Office.
Level 3
In case yet not resolved or expired 4 working days from the date of the receipt of the complaint at the DM level, then it may be referred to AGM/DGM.
Zonal Offices
| Zone | Branches Covered | Contact No. | Second Level Contact | Third Level contact |
|---|---|---|---|---|
| Mumbai | Mumbai, Navi Mumbai, Thane | 022-71991000 | Divisional Manager, Retail Distribution, Mumbai | Asst. General Manager, Retail Distribution, Mumbai |
| Mumbai | Branches in Gujarat | 079-26871143/ 079-26871142/ 079-26871140 | Divisional Manager, Corporate Banking | Asst. General Manager, Retail Distribution, Mumbai |
| Mumbai | Branches in Nashik | 0253-2353553/ 0253-2353554 | Divisional Manager, Corporate Banking | Asst. General Manager, Retail Distribution, Mumbai |
| Pune | Branches in Pune area, Ahmednagar, Solapur | 020-60606071 | Divisional Manager, Retail Distribution, Pune | Asst. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad |
| Kolhapur | Branches in Kolhapur area, Icchalkaranji, Jaisingpur, Karad, Sangli, Belgaum , Goa | 0231-2659527 | Divisional Manager, Retail Distribution, Kolhapur | Asst. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad |
| Marathwad | Branches in Aurangabad, Nagpur, Akola, Amravati, Jalna, Jalgaon, Khamgaon, Latur, Nanded, Waluj | 0240-2324931/ 0240-2324929 | Divisional Manager, Corporate Banking | Asst. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad |
| Bengaluru | Branches in Bengaluru, Mangalore, Shirali, Hubli, Dharwad, Chennai, Hyderabad, Secunderabad, Mysore, Coimbatore | 080-26604785 | Divisional Manager, Retail Distribution, Bengaluru | Asst. General Manager, Bengaluru Region |
| New Delhi | Branches in New Delhi | 011-25753869 | Divisional Manager, Corporate Banking | Dy. General Manager, Retail Distribution, Mumbai |
Level 3
In charge of Loans & Advances –Retail, SME & Large Borrowers
Head - Corporate Banking SVC Co-operative Bank Ltd. SVC Tower, J. Nehru Road Vakola, Santacruz (East) Mumbai - 400 055 022-66999999
Level 4
For queries related to Retail Banking
Head–Retail Banking SVC Co-operative Bank Ltd. 6th Floor, Dosti Pinnacle, Plot No. E-7, Road No.: 22, Wagle Estate, Thane 400604 022-71991000
Level 5
Nodal Officer (In case not satisfied with Retail Banking solution)
AGM-Operations (Nodal Officer) SVC Co-operative Bank Ltd. 6th Floor, Dosti Pinnacle, Plot No. E-7, Road No.: 22, Wagle Estate, Thane 400604 022-71991490 Email: [email protected]
Level 6
Managing Director of the Bank (In case not satisfied with Nodal Officer solution)
SVC Co-operative Bank Ltd. SVC Tower, J. Nehru Road Vakola, Santacruz (East) Mumbai - 400 055
Level 7
In case not satisfied with the Managing Director’s reply, concerned Banking Ombudsman at the following address
Head Office
| Location | City | Contact | Address |
|---|---|---|---|
| Mumbai | Vakola | 022-66999999/ 022-71999999 | SVC Tower, Nehru Road, Vakola Santacruz (E), Mumbai – 400 055 |
| Thane | 022-71991000 | Unit No.601-602-603 Dosti Pinnacle Plot No. E-7, Road No.22, Wagle Estate, Thane 400604 |