Tata Capital Customer Care No. 1860 267 6060
Organisation: Tata Capital
All India Numbers:
18602676060(Customer Support,Mon-Sat 9:00 am to 8:00 pm)
18602661996(Moneyfy)
7506756060(Whatsapp Support)
Website:
IVRS Menu No. 1860 267 6060
Select the branch location you can choose any options.
Press 1 : For Mumbai or Pune
Press 2 : For Delhi
Press 3 : For Kolkata
Press 4 : For Chennai
Press 5 : For Hyderabad
Press 6 : For Bangalore
Press 7 : For Ahmedabad
Press 8 : For Indore
Support Hours
All Service branches will remain closed on all Sundays and the 1st and 2nd Saturday of the month.
Branch timings
For Tata Capital Financial Services Limited 10 AM to 5:30 PM (Pan-India)
10 AM to 5:30 PM (Pan-India)
For Tata Capital Housing Finance Limited 10 AM to 6 PM (Monday to Friday) 10 AM to 2:30 PM (Saturday)
10 AM to 6 PM (Monday to Friday)
10 AM to 2:30 PM (Saturday)
SMS Services
| Service | Keyword | Example (Product <Space> Service) | Response |
|---|---|---|---|
| Update Udyam Number | UDYAM | UDYAM (Space) <12 DIGIT UAM NUMBER> (Space) <FULL LAN NUMBER> | via SMS |
| Update Udhyog Adhaar Memorandum | UAM | UAM (Space)<12 DIGIT UAM NUMBER> (Space) <FULL LAN NUMBER> | via SMS |
| Loan Account Number | LAN | LAN | via SMS |
| Amortization Schedule | AMMORT | AMMORT (Space) 1234 | via Email |
| Repayment Schedule | REPAYMENT | REPAYMENT (Space) 1234 | via Email |
| Provisional Interest Certificate* | PROVISIONAL | Provisional (Space)1234 | via Email |
| Final IT Certificate | FIC | FIC(Space) 1234 | via Email |
| Loan Statement | SOA | SOA (Space) 1234 | via Email |
| Welcome Letter | WELCOME | WELCOME (Space)1234 | via Email |
| Overdue EMI Payment | OEMI | OEMI(Space)1234 | via SMS |
| Download Mobile App | MOBILEAPP | MOBILEAPP | via SMS |
| SMS Keyword (Mandatory) <Space> <Last 4 digits of Loan Account Number> to 97059 66060 |
Grievance Redressal
Level 1 :
Customer can write an email [email protected] or call us on customer care number 1860 267 6060.
Level 2 :
If customer are not satisfied with the resolution provided at Level 1, than enter level 1 complaint number in the box and submit. This will trigger a message to Customer Redressal Officer who will help in resolving customer concern at the earliest.
Level 3 :
If customer are not satisfied with the resolution provided at Level 1, than enter level 1 complaint number in the box and submit. This will trigger a message to Senior Customer Redressal Officer who will help in resolving customer concern at the earliest.
Level 4 :
If customer are still not satisfied with the resolution provided in Level 1, Level 2 and Level 3, than enter level 1 complaint number in the box and submit. This will trigger a message to Chief Customer Redressal Officer (Rajesh Kumar) who will help in resolving customer concern at the earliest.
Level 5 :
In case customer complaint has not been addressed to your satisfaction after following all the above steps, than customer can approach the regulatory authority- the Reserve Bank of India at the address given below:
The Reserve Bank of India, Department of Non-Banking Supervision, Mumbai Regional Office, 3rd Floor, Opp. Mumbai Central Railway Station, Byculla, Mumbai - 400 008
Email - [email protected]
Registered Office
11th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai - 400013.