VietjetAir Airlines Customer Care No.
Organisation: Thai Vietjet Air
All India Numbers:
01143640490(Call center- India)
01143640491(Alternate no. of call center)
Website:
List of Call Center Other Countries
| S.No. | Calling from | Contact number |
|---|---|---|
| 1 | India | 011-43640490/ 011-43640491 |
| 2 | Vietnam | 1900 1886 |
| 3 | Korea | +82 2 319 4560 |
| 4 | Taiwan | +886 0800 66 1886 |
| 5 | Thailand | 02 089 1909 |
| 6 | Malaysia | +603 2730 9887 |
| 7 | Myanma | +95 (9) 789 323 828 |
| 8 | Indonesia | +62 21 527 1393 |
| 9 | Cambodia | +855(0)63 967 769 +855(0)78 771 333 |
| 10 | Japan | +81 3 5937 0821/ (+84) 28 3526 68 68 |
Group Bookings
| S.No. | Location | |
|---|---|---|
| Group booking (from 10 passenger above) | ||
| 1 | Thailand | [email protected] |
| 2 | Hanoi | [email protected] |
| 3 | Danang | [email protected] |
| 4 | Hochiminh and other | [email protected] |
Lost & Found Contacts
| No. | Airport name | Airport code | Terminal | Phone | |
|---|---|---|---|---|---|
| 1 | Tan Son Nhat | SGN | Domestic Arrival | (+84) 77 661 4063 | [email protected] [email protected] |
| International Arrival | (+84) 91 998 6364 | ||||
| 2 | Phu Quoc | PQC | (+84) 96 397 5644 | [email protected] | |
| 3 | Phu Cat - Quy Nhon | UIH | (+84) 96 856 3152 | [email protected] | |
| 4 | Can Tho | VCA | (+84) 939 224 928 | [email protected] | |
| 5 | Tuy Hoa | TBB | (+84) 98 846 7031 | [email protected] | |
| 6 | Noi Bai - Ha Noi | HAN | Terminal 1 | (+84)911827608/ (+84)964850751 | [email protected] |
| Terminal 2 | (+84) 915623608 | ||||
| 7 | Vinh | VII | (+84) 90 304 7608 | [email protected] | |
| 8 | Cam Ranh | CXR | (+84) 126 404 2057 | [email protected] | |
| 9 | Da Nang | DAD | International Arrival | (+84) 91 129 9506 | [email protected] |
| Domestic Arrival | (+84) 91 625 3675 | ||||
| 10 | Lien Khuong - Da Lat | DLI | (+84) 263 384 3373 | [email protected] [email protected] | |
| (+84) 91 368 4677 | |||||
| 11 | Tho Xuan - Thanh Hoa | THD | (+84) 16 2750 3835 | [email protected] | |
| 12 | Pleiku | PXU | (+84) 971 000 835 | [email protected] | |
| 13 | Dong Hoi | VDH | (+84) 98 193 7530 | [email protected] | |
| 14 | Cat Bi - Hai Phong | HPH | (+84) 90 399 6141 | [email protected] | |
| 15 | Phu Bai - Hue | HUI | (+84) 90 304 7658 | [email protected] | |
| 16 | Buon Ma Thuot | BMV | (+84) 97 855 8231 | [email protected] | |
| (+84) 262 359 6596 | |||||
| 17 | Chu Lai | VCL | (+84) 96 388 3827 | [email protected] | |
| 18 | Van Don | VDO | (+84) 98 130 4242 | [email protected] | |
| 19 | Yangon | RGN | Terminal 2 | (+95) 4 309 6855 | [email protected] |
| 20 | Incheon | ICN | Terminal 1 | (+82) 32 743 2526 | [email protected] |
| (+82) 32 743 0370 | |||||
| 21 | Kaohsiung | KHH | (+886) 7 8061 477 Ext 223 | [email protected] | |
| 22 | Suvanabhumi | BKK | Thai Vietjet Air Office concourse A 1st floor | (+66) 2 134 4357 | [email protected] |
| BFS Lost and Found Office, Arrival Hall 2nd floor (Near baggage carousel no.23), Main terminal. | +66 (0) 2134 4357-9 | [email protected] | |||
| 23 | Chiang Mai | CNX | International terminal bags office (level 2) | (+66) 61 - 174 - 7973 | [email protected] |
| 25 | Phuket | HKT | AOTGA Lost & Found office, Arrival Hall 1st floor (International building) | (+66) 76 351 328/ (+66) 6 4707 7372 | [email protected] |
| 25 | Taiwan Taoyuan | TPE | Terminal 1 | (+886) 3 3517637 | [email protected] |
| 26 | Taichung | RMQ | (+886) 4 26155188 | [email protected] | |
| 27 | Tainan | TNN | (+886) 6 2603683 | [email protected] | |
| 28 | Kuala Lumpur | KUL | Terminal 1 | 603-877 65772/773 | [email protected] |
| 29 | Hong Kong | HKG | Terminal 2 | (+852) 2116 8750 | [email protected] |
| 30 | Gimhae - Busan | PUS | +82 10 9566 3338 | [email protected] | |
| +82 10 6647 1886 | [email protected] | ||||
| 31 | Phnom Penh | PNH | (+855) 23 890 424/ 81 222 175 | [email protected] | |
| 32 | Siem Reap | REP | (+855) (0)61 222 017 | [email protected] | |
| 33 | Changi | SIN | SATS Ground Services Singapore Pte. Ltd. | +65 6321 5102/5103 | [email protected] |
| Passenger Terminal Building 4, #01-126 | |||||
| 10 Airport Boulevard Singapore, 819665 | |||||
| 34 | Ngurah Rai-Bali | DPS | Gapura Angkasa Office, Arrival Hall, Terminal International | 628113971562 | [email protected] |
| 35 | Haneda Tokyo | HND | Terminal 3 | ＋85 0357087816 | [email protected] |
| 36 | Osaka | KIX | Terminal 1 | [email protected] | |
| 37 | Narita Tokyo | NRT | Terminal 2 | +8180 4761 0757 | [email protected] |
| 38 | Daegu | TAE | [email protected] | ||
| 39 | Delhi | DEL | Terminal 3 | (+91)9958098651 | [email protected] |
| 40 | Chhatrapati Shivaji Maharaj | BOM | Terminal 2 | (+91)9619050580 (+91)8879992371 | [email protected] |
| 41 | Sardar Vallabhbhai | AMD | Terminal 1 | (+91)-7227923238 | [email protected] |
| 42 | Melbourne | MEL | Terminal 2, Level 2 | [email protected] | |
| 43 | Sydney | SYD | Office Address: Oceania Aviation Services Level 3, Sydney International Airport, Terminal 1 | [email protected] | |
| 44 | Chengdu Tianfu | TFU | Terminal 1 | +86 028-86905114 | [email protected] |
| 45 | Chongqing Jiangbei | CKG | Terminal 3 | (+86) 023-67152747 | [email protected] |
| 46 | Zhengzhou Xinzheng | CGO | Terminal 2 | +86 0371 58518831 | [email protected] |
| 47 | Hongkong | HKG | Room 6T016, Passenger Terminal Building, 1 Cheong Hong Road, Hong Kong International Airport | 852 3902 9000 | [email protected] |
| 48 | Qingdao Jiaodong | TAO | Terminal 1 | (+86)53267892345 (+86)53267895678 | |
| 49 | Shanghai Pudong | PVG | Terminal 2 | (+86)02168340096 | |
| 50 | Hangzhou Xiaoshan | HGH | Terminal 4 | (+86)-571-96299-5 | |
| 51 | Changzhou Benniu | CZX | +86 519 83256245 +86 519 8326600 | ||
| 52 | changsha huanghua | CSX/HHA | Terminal 2 | +86 84799650 | [email protected] |
| 53 | Tian jin Binhai | TSN | Terminal 1 | +86-2224906927 | [email protected] |
| 54 | Nan Chang Changbei | KHN | Terminal 1 | +86 152 7084 1468 | [email protected] |
| 55 | Shen Zhen Baoan | SZX | Terminal 3 | +86 755 23458635 | [email protected] |
| 56 | Kunming Changshui | KMG | Terminal 1 | +86 871 67093614 | [email protected] |
| 57 | Zhangjiajie hehua | DYG | Terminal 1 | +86 07448238417 | [email protected] |
Damage Redress for Vietjet Air Customers
Failure or delay of transport by aviation transporter
Loss and/or damage of checked baggage
Oversold flight tickets
Delayed payment of refund for canceled flight tickets
Unable to board flight as airline did not provide information about boarding gate, flight numbers, etc.
Impediments to boarding due to failure to install mobility facilities
Exclusions: Please note that damage redress may not be provided if the damage is due to uncontrollable circumstances.
Processing Time: Vietjet Air aims to process damage redress claims within 14 days of receiving the application.
Damage Redress Locations and contact Details
| Reservation-Vietjet KR GSA, in Korea | Incheon Airport-Vietjet in Korea (Incheon) | Gimhae Airport-Vietjet in Korea (Busan) | Call Center/CS-Vietjet in Vietnam | |
|---|---|---|---|---|
| Role and duties | Receipt of a Damage Redress form | Receipt of a Damage Redress form | Receipt of a Damage Redress form | Receipt a Damage Redress form and handle |
| 10th floor, Hansan Building, 115, Seosomun-ro, Seoul, Korea | 2188 of Passenger Terminal, Incheon International Aiport, 272, Gonghang-ro, Chung-gu, Incheon, Korea | 1197 of Gimhae International Airport, 108, Gonghangjinip-ro, Gangseo-gu, Busan, Korea | Floor 8th, Vietjet Plaza Building, 60A Truong Son Street, Tan Binh Dist., Ho Chi Minh City, Vietnam | |
| Visit | Same as above | Same as above | Same as above | Same as above |
| Inquiries | Tel. 02-319-4560 Fax. 02-319-4561 Email. [email protected] | Tel. 032-743-0370 Fax. 032-743-0373 Email. [email protected] | Tel. 010-6647-1886 Fax: 051-972-1886 Email. [email protected] | Tel. (+84) 19001886 Email. [email protected] / [email protected] (English only) |
Procedure for Damage Redress:
Head Office
8th floor, C.T Plaza Building, 60A Truong Son, Ward 2, Tan Binh District, Ho Chi Minh city