Ujjivan Bank Customer Care No. 1800 208 2121
Organisation: ujjivan.com
Toll free Numbers:
18002082121(Customer Support, 24*7)
All India Numbers:
9243232121(SMS/Missed Call Banking)
9243032121(Missed call for balance enquiry/mini statement)
7996666663(Missed call number for loan/fixed deposit)
08068682121(NRI Helpline Number)
Website:
IVRS Menu: 1800 208 2121
Select the preferred language
Press 1: For Existing Customers Press 1- If you want to wish to block your lost card Press 2- For query related to pin reset Press 3- For query related to saving account Press 4- For query related to current account Press 5- For query related to term deposite Press 6- For query related to known account After press any number your call will be directly transfer to customer care executive
Press 1- If you want to wish to block your lost card
Press 2- For query related to pin reset
Press 3- For query related to saving account
Press 4- For query related to current account
Press 5- For query related to term deposite
Press 6- For query related to known account After press any number your call will be directly transfer to customer care executive
After press any number your call will be directly transfer to customer care executive
Press 2: For Else
SMS Banking
SMS banking number is 9243232121
| Mini statement | MIN |
|---|---|
| Balance enquiry | BAL |
| Know customer ID | CUST |
| Fixed deposit enquiry | FDE |
| Recurring deposit enquiry | RDE |
| Cheque book request | CBR |
| Cheque status enquiry | CHQ |
| Level of Escalation | Officials to be approached | Contact | E-mail Id |
|---|---|---|---|
| Generic Contact (NEFT/RTGS - CFC) | Customer Care | 18002082121 | [email protected] |
| Escalation Level 1 | Malikarjun M | 080-40712166 | [email protected] |
| Escalation Level 2 | Praveen Mokatkar M | 080-40715326 | [email protected] |
| Escalation Level 3 | Martin Pampilly | 080-40712120 | [email protected] |
| It will take 7 working days to resolve the issue to the complainant's satisfaction |
| Office | Location | Contact No. | Fax. No. | Address |
|---|---|---|---|---|
| Head Office And South Regional Office | Bengaluru | 080-40712121 | 080-41468700 | Grape Garden, No. 27, 3rd ‘A’ Cross, 18th Main, 6th Block, Koramangala, Bengaluru - 560 095, Karnataka. |
| East Regional Office | Kolkata | 033-40452121 | 033-40452120 | Rishi tech Park, 4th Floor, Premises No. 02-0360, Plot No DH-6/2, Action area ID, New Town, Kolkata-700160. |
| West Regional Office | Maharashtra | - | - | 7th Floor, Almonte IT Park, Landmark – Besides Reliance Smart, Kharadi, Pune, Maharashtra 411014 |
| North Regional Office | Uttar Pradesh | 0120-6262121 | - | D-7, Vyapar Marg, Block D, Sector 3, Noida, Uttar Pradesh - 201301 |
Grape Garden, No. 27, 3rd ‘A’ Cross, 18th Main, 6th Block, Koramangala, Bengaluru - 560 095, Karnataka.Ph: 080-40712121 Fax: 080-41468700
Grievances Redressal Mechanism
If you have any grievance or complaint, please contact the nearest Branch office. You may also use Complaint Box or Complaint Book available at Branch:
Level 1
You can contact Branch office or contact at toll free number 1800 208 2121 or send email to [email protected].
Level 2
If you are not satisfied with the response received from the Branch/ Phone Banking/ Customer Care Centre, within 7 working days, you may call or write to the Regional Nodal Officer:
| Name Of The Regional Nodal Officer | Contact No. | Area of operation | Address Ujjivan Small Finance Bank Limited | |
|---|---|---|---|---|
| South Region | ||||
| Rohan Shetty | 080-40712121 Ext – 874 | [email protected] | Karnataka, Tamil Nadu, Kerala, Goa And Pondicherry | Grape Garden, No.27, 3Rd A Cross, 18Th Main, 6Th Block Koramangala, Bengaluru - 560095 Fax: 080-41468700 |
| North Region | ||||
| Brindha Trivedi | 0120-6262121 Ext – 120 | [email protected] | Delhi, Uttar Pradesh, Chandigarh, Rajasthan, Uttarakhand, Punjab, Haryana, Madhya Pradesh, Chhattisgarh, Himachal Pradesh | Block- D, Plot No -7, Vyapar Marg, Gmtt Bulding 2Nd & 3Rd Floor, Sector - 3 , Noida, Uttar Pradesh - 201301 |
| East Region | ||||
| Sudhansu Sekhar Pattnaik | 033-40452171 Ext: 171 | [email protected] | West Bengal, Jharkhand, Orissa, Bihar, Assam, Meghalaya, Tripura | 4Th Floor, Rishi Tech Park, Premises No.02-0360, Plot No.Dh-6/2, Action Area 1D, New Town, Kolkata - 70015 |
| West Region | ||||
| Prerna Bhosale | 020-41412121 EXT - 130 | [email protected] | Maharashtra, Gujarat | Almonte - It Park, Sr No 8, 7Th Floor, Next To Reliance Smart, Hadapsar Mundhwa Bypass, Village Kharadi, Pune- 411014. |
Level 3
If you are not satisfied with the response received from the RNO within 7 working days, you may call or write to the Prinicpal Nodal Officer:
| Principal Nodal Officer | Contact No. | Address Ujjivan Small Finance Bank Limited | |
|---|---|---|---|
| Prasad Telakkadan | 080-40712121 Ext – 874 | [email protected] | Grape Garden, No.27, 3Rd A Cross, 18Th Main, 6Th Block Koramangala, Bengaluru - 560095 Fax: 080-41468700 |
It will also take 7 working days, in case the complaint needs more time to examine, you can contact the Heads of various business operations:
Heads of Various Business Operations
| Business | Name of Head of the Business | |
|---|---|---|
| Liabilities & Third-Party Products | Sumit Thomas | [email protected] |
| Micro Banking | Vibhas Chandra | [email protected] |
| MSE | Ashim Sarkar | [email protected] |
| Rural Banking & Micro LAP | Murali Chari | [email protected] |
| Housing | Pradeep B | [email protected] |
| Financial Institutions Group | Parag Srivastava | [email protected] |
| Vehicle Loans | Ankit Trivedi | [email protected] |
Please note that the first point of contact for redressal of your complaint is Bank itself. If you are not satisfied with grievance redressal or if your grievance is not redressed by Bank within 30days of submitting your grievance, you can complaint at Complaint Management System (CMS) or sent in physical mode to the :
'Centralised Receipt and Processing Centre' Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017.
Details of Business Correspondents
| District | BC Name | Agent Name Contact Address | Contact | Address |
|---|---|---|---|---|
| Hooghly | Chhinarmore | Soumen Kumar Das | 9143277232 | Vill+ Post- Chinnamore PS: Singur,-712223 |
| Hooghly | Basudevpur | Soumen Khamrui | 9735872260 | Basudebpur Baligori, Tarakeshwar- 712410 |
| Howrah | Ichapur(Mohi nimore) | Pradip Ghosh | 9123057595 | Vill- Banibon, P.0- Madhabpur, Shyampur,- 711315 |
| Howrah | Dhandali | Susanta Charui | 7044160371 | Vill-Dhandhali, P.O-Belari PS:Shyampur- 711315 |
| Hooghly | Patna Bhairavpur | Manik Ganguly | 8906491001 | Halusai More - 712149 |
| Howrah | Birampur | Raju Samanta | 8145954143 | Vill+Post Birampur PS Bagnan (Near Birampur Pul) - 711325 |
| Howrah | ChakPatmura | Sikha Chandra | 9153631831 | Vill-Nimabalia Post-Garbalia, - 711410 |
NEFT/ RTGS Customer Facilitation Centres
| Level of Escalation | Officials to be approached | Contact | E-mail Id |
|---|---|---|---|
| Generic Contact (NEFT/RTGS - CFC) | Customer Care | 18002082121 | [email protected] |
| Escalation Level 1 | Malikarjun M | 080-40712166 | [email protected] |
| Escalation Level 2 | Praveen Mokatkar M | 080-40715326 | [email protected] |
| Escalation Level 3 | Martin Pampilly | 080-40712120 | [email protected] |
| It will take 7 working days to resolve the issue to the complainant's satisfaction |
Regional Offices
| Office | Location | Contact No. | Fax. No. | Address |
|---|---|---|---|---|
| Head Office And South Regional Office | Bengaluru | 080-40712121 | 080-41468700 | Grape Garden, No. 27, 3rd ‘A’ Cross, 18th Main, 6th Block, Koramangala, Bengaluru - 560 095, Karnataka. |
| East Regional Office | Kolkata | 033-40452121 | 033-40452120 | Rishi tech Park, 4th Floor, Premises No. 02-0360, Plot No DH-6/2, Action area ID, New Town, Kolkata-700160. |
| West Regional Office | Maharashtra | - | - | 7th Floor, Almonte IT Park, Landmark – Besides Reliance Smart, Kharadi, Pune, Maharashtra 411014 |
| North Regional Office | Uttar Pradesh | 0120-6262121 | - | D-7, Vyapar Marg, Block D, Sector 3, Noida, Uttar Pradesh - 201301 |
Registered Office
Grape Garden, No. 27, 3rd ‘A’ Cross, 18th Main, 6th Block, Koramangala, Bengaluru - 560 095, Karnataka.Ph: 080-40712121 Fax: 080-41468700