Utkarsh Bank Customer Care No. 1800 123 9878
Organisation: www.utkarsh.bank
Toll free Numbers:
18001239878(For Banking related queries)
18001806878(Phone Banking)
18002081788(Micro Banking and Advances)
Website:
IVRS Menu: 1800 123 9878
Select your preferred language
Press 1 - To report lost of card or block the card.
Press 2 - For loan account related query.
Press 3 - For saving, current and deposit account related query.
Press 4 - For enhance card security.
Press 5 - For any other information.
How Can I Block my card
If you have any queries or complaint you can call at (1800-123-9878) 24×7 (Except National Holidays). or visit your nearest branch to register the complaint. You can block you Debit Card through various ways
Internet Banking:
Step 2: Click on Ways to Bank
Step 3: Select Internet Banking
Step 4: Login to Utkarsh Internet Banking with User Id and password
Step 5: Click on Cards Tab
Step 6: Select Block Card
Step 7: Enter Card Number
Step 8: Select Reason for Blocking your Card
Step 9: Enter OTP sent on your registered Mobile Number
Step 10: A confirmation Receipt appears on your Screen for successful generation of Debit Card PIN
Utkarsh Mobile App:
Step 1: Login to Utkarsh Mobile App either through mPIN or User Id & Password provided by the Bank.
Step 2: Click on Cards Section
Step 3: Select Block Card
Step 4: Enter Card Number
Step 5: Select Reason for Blocking your Card
Step 6: Enter OTP sent on your registered Mobile Number
Step 7: A confirmation receipt on your screen for successful generation of Debit Card PIN.
Utkarsh Tower, NH-31(Airport Road), Sehmalpur, Kazi Sarai, Harhua, Varanasi, PIN – 221105, Uttar Pradesh. Ph: 0542-2500596
Grievance Redressal
You can lodge/ register your complaints and seek redressal/ resolution through any of the following channels:
Call customer care by dialing the toll-free numbers or by email addressed to [email protected] .
Go to all banking outlets/ branches.
Complaints/Suggestions Box are also provided at all branches of the Bank.
Through Internet Banking .
Level 1
If a complaint is not resolved by the given channels or if the customer is not satisfied, conatct your concerned Nodal Officers:
| Sr No. | Zone | Name | Phone No. [email protected] (Same For all Zone) | Address |
|---|---|---|---|---|
| 1 | North I Zone | Binu Mathew | 011-69272108 | Asset Office, 2nd Floor, Property Bearing No. 40/5, BP-5, West Patel Nagar, New Delhi: 110008 |
| 2 | North II Zone | Amit Kumar | 7485807701 | Agra Branch: Shop No., G-12/B-12, Friend Wasan Plaza, Sanjay Place, Agra, Uttar Pradesh, 282002 |
| 3 | East Zone | Manish Kumar Tiwari | 8189052437 | Ranchi Zonal Office, 2nd Floor, Anmol Plaza, Ratu Road Opposite Election Commission, Ranchi, 834001 |
| 4 | West/South Zone | Daniel Francis Low | 8793030307 | 1st floor, BEST Commercial Building, Near Ambedkar Garden, Chembur East Mumbai -400071 |
Level 2
If your query remains unresolved with nodal officers, you may contact the Principal Nodal Officer (PNO)
Mr. Sankha Basu Utkarsh Small Finance Bank Limited, S-24/1-2, 2nd Floor, Mahavir Nagar, Orderly Bazaar, Varanasi, Uttar Pradesh, PIN -221002. Call: 0542-7109115 / 8189043404, Email: [email protected]
Level 3
Incase the issue remains unresolved with Principal Nodal Officer (PNO), you can raise the issue with management team, contact deatils given below:
Office Timing: 9:30 am- 6:30 pm
| Sr NO. | Name | Designation | Phone Number | Address |
|---|---|---|---|---|
| 1 | Mr. Govind Singh | MD & CEO | 0542-6137010 | Utkarsh Tower, NH -31 (Airport Road), Sehmalpur, Kazi Sarai, Harhua, Varanasi – 221105, Uttar Pradesh |
| 2 | Mr. Peeush Jain | Head - Liabilities | 022-68729507 | Utkarsh Small Finance Bank, Best Commercial Complex (Unit Nos.1 & 2 on the Ground Floor and Unit Nos.101 to 109 on the First Floor), Central Avenue Road, Dr. Ambedkar Udyan, PO -Chembur, District - Mumbai, Maharashtra - 400071 |
| 3 | Mr. Tarun Gupta | Regional Head – Liabilities (East) | 0612-2262858 | Utkarsh Small Finance Bank, 2nd Floor, 134/A, Patliputra Colony, Opposite Polytechnic gate, Kurji road, Patliputra, Patna,Bihar, PIN – 800013 |
| 4 | Mr. Vikas Vinod Bhanpurkar | Zonal Head - Liabilities (West & South) | 022-40377203 | Utkarsh Small Finance Bank, 17th Floor, Rupa Sapphire, Plot No.12, Sector 18, Opposite Sanpada Railway Station, Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705 |
| 5 | Mr. Amit Prashar | Zonal Head - Liabilities (North I) | 011-68141535 | Utkarsh Small Finance Bank, 9B, Rajendra Park, Pusa Road, New Delhi-110060 |
| 6 | Mr. Santosh Ranjan | Zonal Head - Liabilities (North II) | 0542-2517533 | Utkarsh Small Finance Bank, 1st Floor R.H. Tower Near Hotel Madin, The Mall Road, Cantt., Varanasi, Uttar Pradesh-221002 |
| 7 | Mr. Trilok Nath Shukla | Head - Micro Banking | Utkarsh Tower, NH -31(Airport Road), Sehmalpur, Kazi Sarai, Harhau, Varanasi – 221105, Uttar Pradesh, India | |
| 8 | Mr. Mohit Wahi | Head - Wholesale Banking | 011-68141515 | Utkarsh Small Finance Bank, 9B, First floor, Rajendra Park, Pusa Road, New Delhi-110060 |
| 9 | Mr. Sandeep Rajpurohit | Head - Gold Loans | 022-40377201 | Utkarsh Small Finance Bank, 17th Floor, Rupa Sapphire, Plot No.12, Sector 18, Opposite Sanpada Railway Station, Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705 |
| 10 | Mr. Manish Gupta | Head - Mortgage | 022-40377600 | Utkarsh Small Finance Bank, 18th Floor, Rupa Sapphire, Plot No.12, Sector 18, Opposite Sanpada Railway Station, Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705 |
| 11 | Mr. Ajay Dhar | Head - Wheels | 022-40377600 | Utkarsh Small Finance Bank, 18th Floor, Rupa Sapphire, Plot No.12, Sector 18, Opposite Sanpada Railway Station, Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705 |
| 12 | Mr. Mohinder Pal Singh | Head - Operations | 0542-7109105 | Utkarsh Small Finance Bank, S-24/1-2, 1st Floor, Mahavir Nagar, Orderly Bazaar, Varanasi, Uttar Pradesh, PIN -221002 |
| 13 | Mr. Manoj Muttathil Ayyappan | Business Head - MSME | 022-40377697 | 17th Floor, Rupa Sapphire, Plot No 12, Sector 18, Sion Panvel Expressway, Vashi, Navi Mumbai – 400705 |
| 14 | Mr. Pabitra Mitra | Business Head - MSME | 022-40377697 | 17th Floor, Rupa Sapphire, Plot No 12, Sector 18 , Sion Panvel Expressway, Vashi, Navi Mumbai – 400705 |
| You can submit their query to the respected designation department , by click on- Click here to submit your queries options. |
Level 4
If your query will not resolved with the above levels , so you may lodge your complaint through CMS Portal and Banking Ombudsman.
Registered Office
Utkarsh Tower, NH-31(Airport Road), Sehmalpur, Kazi Sarai, Harhua, Varanasi, PIN – 221105, Uttar Pradesh. Ph: 0542-2500596