Utkarsh Bank customer care number is 18001239878. Get Utkarsh Bank toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 1 800 123 9878
For Banking related queries
- 1 800 180 6878
Phone Banking
- 1 800 208 1788
Micro Banking and Advances
About
Utkarsh Bank is a small finance bank in India, headquartered in Varanasi, Uttar Pradesh under the registered name Utkarsh Small Finance Bank. It offers savings and current accounts, fixed deposits, micro-banking, gold loans, mortgage loans, debit cards, and wholesale banking services through its branch network across India. For account, card, loan, or any banking-related queries, customers can reach Utkarsh Bank customer care using the contact details listed below.
Email addresses
- [email protected]
Customer Support
- [email protected]
Queries
Important links
IVRS Menu: 1800 123 9878
Select your preferred language
Press 1 - To report lost of card or block the card.
Press 2 - For loan account related query.
Press 3 - For saving, current and deposit account related query.
Press 4 - For enhance card security.
Press 5 - For any other information.
How Can I Block my card
If you have any queries or complaint you can call at (1800-123-9878) 24×7 (Except National Holidays). or visit your nearest branch to register the complaint. You can block you Debit Card through various ways
Internet Banking:
Step 2: Click on Ways to Bank
Step 3: Select Internet Banking
Step 4: Login to Utkarsh Internet Banking with User Id and password
Step 5: Click on Cards Tab
Step 6: Select Block Card
Step 7: Enter Card Number
Step 8: Select Reason for Blocking your Card
Step 9: Enter OTP sent on your registered Mobile Number
Step 10: A confirmation Receipt appears on your Screen for successful generation of Debit Card PIN
Utkarsh Mobile App:
Step 1: Login to Utkarsh Mobile App either through mPIN or User Id & Password provided by the Bank.
Step 2: Click on Cards Section
Step 3: Select Block Card
Step 4: Enter Card Number
Step 5: Select Reason for Blocking your Card
Step 6: Enter OTP sent on your registered Mobile Number
Step 7: A confirmation receipt on your screen for successful generation of Debit Card PIN.
Utkarsh Tower, NH-31(Airport Road), Sehmalpur, Kazi Sarai, Harhua, Varanasi, PIN – 221105, Uttar Pradesh. Ph: 0542-2500596
Grievance Redressal
You can lodge/ register your complaints and seek redressal/ resolution through any of the following channels:
Call customer care by dialing the toll-free numbers or by email addressed to [email protected] .
Go to all banking outlets/ branches.
Complaints/Suggestions Box are also provided at all branches of the Bank.
Through Internet Banking .
Level 1
If a complaint is not resolved by the given channels or if the customer is not satisfied, conatct your concerned Nodal Officers:
| Sr No. | Zone | Name | Phone No. [email protected] (Same For all Zone) | Address |
|---|---|---|---|---|
| 1 | North I Zone | Binu Mathew | 011-69272108 | Asset Office, 2nd Floor, Property Bearing No. 40/5, BP-5, West Patel Nagar, New Delhi: 110008 |
| 2 | North II Zone | Amit Kumar | 7485807701 | Agra Branch: Shop No., G-12/B-12, Friend Wasan Plaza, Sanjay Place, Agra, Uttar Pradesh, 282002 |
| 3 | East Zone | Manish Kumar Tiwari | 8189052437 | Ranchi Zonal Office, 2nd Floor, Anmol Plaza, Ratu Road Opposite Election Commission, Ranchi, 834001 |
| 4 | West/South Zone | Daniel Francis Low | 8793030307 | 1st floor, BEST Commercial Building, Near Ambedkar Garden, Chembur East Mumbai -400071 |
Level 2
If your query remains unresolved with nodal officers, you may contact the Principal Nodal Officer (PNO)
Mr. Sankha Basu Utkarsh Small Finance Bank Limited, S-24/1-2, 2nd Floor, Mahavir Nagar, Orderly Bazaar, Varanasi, Uttar Pradesh, PIN -221002. Call: 0542-7109115 / 8189043404, Email: [email protected]
Level 3
Incase the issue remains unresolved with Principal Nodal Officer (PNO), you can raise the issue with management team, contact deatils given below:
Office Timing: 9:30 am- 6:30 pm
| Sr NO. | Name | Designation | Phone Number | Address |
|---|---|---|---|---|
| 1 | Mr. Govind Singh | MD & CEO | 0542-6137010 | Utkarsh Tower, NH -31 (Airport Road), Sehmalpur, Kazi Sarai, Harhua, Varanasi – 221105, Uttar Pradesh |
| 2 | Mr. Peeush Jain | Head - Liabilities | 022-68729507 | Utkarsh Small Finance Bank, Best Commercial Complex (Unit Nos.1 & 2 on the Ground Floor and Unit Nos.101 to 109 on the First Floor), Central Avenue Road, Dr. Ambedkar Udyan, PO -Chembur, District - Mumbai, Maharashtra - 400071 |
| 3 | Mr. Tarun Gupta | Regional Head – Liabilities (East) | 0612-2262858 | Utkarsh Small Finance Bank, 2nd Floor, 134/A, Patliputra Colony, Opposite Polytechnic gate, Kurji road, Patliputra, Patna,Bihar, PIN – 800013 |
| 4 | Mr. Vikas Vinod Bhanpurkar | Zonal Head - Liabilities (West & South) | 022-40377203 | Utkarsh Small Finance Bank, 17th Floor, Rupa Sapphire, Plot No.12, Sector 18, Opposite Sanpada Railway Station, Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705 |
| 5 | Mr. Amit Prashar | Zonal Head - Liabilities (North I) | 011-68141535 | Utkarsh Small Finance Bank, 9B, Rajendra Park, Pusa Road, New Delhi-110060 |
| 6 | Mr. Santosh Ranjan | Zonal Head - Liabilities (North II) | 0542-2517533 | Utkarsh Small Finance Bank, 1st Floor R.H. Tower Near Hotel Madin, The Mall Road, Cantt., Varanasi, Uttar Pradesh-221002 |
| 7 | Mr. Trilok Nath Shukla | Head - Micro Banking | Utkarsh Tower, NH -31(Airport Road), Sehmalpur, Kazi Sarai, Harhau, Varanasi – 221105, Uttar Pradesh, India | |
| 8 | Mr. Mohit Wahi | Head - Wholesale Banking | 011-68141515 | Utkarsh Small Finance Bank, 9B, First floor, Rajendra Park, Pusa Road, New Delhi-110060 |
| 9 | Mr. Sandeep Rajpurohit | Head - Gold Loans | 022-40377201 | Utkarsh Small Finance Bank, 17th Floor, Rupa Sapphire, Plot No.12, Sector 18, Opposite Sanpada Railway Station, Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705 |
| 10 | Mr. Manish Gupta | Head - Mortgage | 022-40377600 | Utkarsh Small Finance Bank, 18th Floor, Rupa Sapphire, Plot No.12, Sector 18, Opposite Sanpada Railway Station, Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705 |
| 11 | Mr. Ajay Dhar | Head - Wheels | 022-40377600 | Utkarsh Small Finance Bank, 18th Floor, Rupa Sapphire, Plot No.12, Sector 18, Opposite Sanpada Railway Station, Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705 |
| 12 | Mr. Mohinder Pal Singh | Head - Operations | 0542-7109105 | Utkarsh Small Finance Bank, S-24/1-2, 1st Floor, Mahavir Nagar, Orderly Bazaar, Varanasi, Uttar Pradesh, PIN -221002 |
| 13 | Mr. Manoj Muttathil Ayyappan | Business Head - MSME | 022-40377697 | 17th Floor, Rupa Sapphire, Plot No 12, Sector 18, Sion Panvel Expressway, Vashi, Navi Mumbai – 400705 |
| 14 | Mr. Pabitra Mitra | Business Head - MSME | 022-40377697 | 17th Floor, Rupa Sapphire, Plot No 12, Sector 18 , Sion Panvel Expressway, Vashi, Navi Mumbai – 400705 |
| You can submit their query to the respected designation department , by click on- Click here to submit your queries options. |
Level 4
If your query will not resolved with the above levels , so you may lodge your complaint through CMS Portal and Banking Ombudsman.
Registered Office
Utkarsh Tower, NH-31(Airport Road), Sehmalpur, Kazi Sarai, Harhua, Varanasi, PIN – 221105, Uttar Pradesh. Ph: 0542-2500596
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Frequently asked questions
What is Utkarsh Bank customer care number?
Utkarsh Bank customer care number is 18001239878. This is the bank's primary toll free line and is available 24x7 (except national holidays) for all banking-related queries including accounts, cards, and loans.What is Utkarsh Bank toll free number?
Utkarsh Bank toll free numbers are 18001239878 for banking related queries, 18001806878 for phone banking, and 18002081788 for micro banking and advances. Customers can call these numbers to reach the bank's customer service team.What is Utkarsh Bank email id for complaints?
Utkarsh Bank's email for customer support is [email protected], and for general queries it is [email protected]. Both inboxes are monitored by the bank's customer service team.How to contact Utkarsh Bank customer care?
You can contact Utkarsh Bank customer care by calling the toll free number 18001239878, emailing [email protected], walking into any branch, or reaching out via their official Facebook, Twitter, and LinkedIn pages.Does Utkarsh Bank have WhatsApp support?
Utkarsh Bank does not currently offer a dedicated WhatsApp support channel. Customers can reach the bank by phone at 18001239878, by email at [email protected], or via the Help & Support page on utkarsh.bank.How to file a complaint with Utkarsh Bank?
You can file a complaint with Utkarsh Bank by calling the toll free number 18001239878, emailing [email protected], visiting any branch, or using the online grievance form at utkarsh.bank/form-complaints. Unresolved complaints can be escalated via the ODR portal at odr.utkarsh.bank/utkarsh-mbank or to the Principal Nodal Officer at [email protected].
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