Value Plus Retail Customer Care No. 0120-455 5250
All India Numbers:
01204555250(Customer Care For Sales/Service, 10 am to 7 pm)
9971699699(Alternate No. For Customer Support)
9311778576(General Enquiry No. For Return/Refunds/Shipping)
Website:
For Shipping / Return & Refunds
They ship the order within 2-3 working days from the date of placing the order.
Free shipping for some order depending on the price/amount of product or your delivery location.
To get an accurate estimated delivery time for your order, please call 9311778576 or email at [email protected].
Once the product sold cannot be returned unless there is some defect. Products can be returned by customer only by registering or lodging a 'Return' request' by logging a call or email given above.
Refunds considered for those purchases which are not replaceable which are logged in for Damage / Defective / Different.
For Payments done through credit/debit cards or net banking or cash cards, the refund will be initiated to the same account from which the payment was made within 3 working days of receiving the products back. It may take 7 working days for the amount to reflect in your account.
For Extended Warranty
All products come with the manufacturer warranty. Please use the invoice for claiming warranty. You can directly reach out to the brand store or you can also contact customer care. For any query please read.
| Sr. No. | Company Name | Contact No. |
|---|---|---|
| 1 | Airtel | 0124-4448080 |
| 2 | Ao Smith | 18001032468 |
| 3 | Aisen | 1800227585 |
| 4 | Bajaj | 18001025963 |
| 5 | Bosch | 8067521111 |
| 6 | Carrier | 18001033333 |
| 7 | Daikin | 18601803900 |
| 8 | Eureka | 18602661177 |
| 9 | Haier | 18001029999 |
| 10 | Hitachi | 1800211800 |
| 11 | Havells | 18001031313 |
| 12 | JBL | 8000401973 |
| 13 | Kent | 9278912345 |
| 14 | Mitsubishi | 18001022626 |
| 15 | Maharaja Whiteline | 011-43684999 |
| 16 | Panasonic | 18001081333 |
| 17 | Philips | 18001022929 |
| 18 | Racold | 18604252288 |
| 19 | Samsung | 1800407267864 |
| 20 | Symphony | 9510070111 |
| 21 | Tata Sky | 18002086633 |
| 22 | Usha | 18001033111 |
| 23 | V Guard | 18001031300 |
| 24 | Voltas | 9650694555 |
| 25 | Whirlpool | 18002081800 |
| 26 | LG | 18003159999 |
| 27 | Oneplus | 18001028411 |
| 28 | TCL | 18004190622 |
Escalations/ Grievance
Value Plus Extended Warranty Powered By OnsiteGo All Service is given by Onsite Electro Services Private Limited.
If you are not satisfied with the services provided by Onsitego, you can contact on:
| Name | Phone | Response Time | Availability | |
|---|---|---|---|---|
| Escalations Desk | [email protected] | N/A | 1 day | 10:00 am to 6:00 pm |
| Sameer Shaikh | [email protected] | 022-29200343 | 4 working hours | Mon to Sat |
| Desmond Fonseca | [email protected] | 022-29200343 | 2 working hours | except public holidays. |
Corporate Office
Value Plus Retail Pvt Ltd.J-62, Sector - 63, Noida- 201301, Uttar Pradesh, India.