CustomerCareLink
Vi Customer Care No. 199

Vi Customer Care No. 199

Organisation: Vodafone Idea(myvi.in)

Toll free Numbers:
199(Enquiries and Requests)
198(For Complaints)
1800123123123(For Sales Enquiries)
All India Numbers:
9920055666(Customer Service)
9654297000(WhatsApp No. 24*7)
Website:
https://www.myvi.in/
Address

Vodafone Idea Limited (formerly Idea Cellular Limited), An Aditya Birla Group & Vodafone partnership, Suman Tower, Plot No. 18, Sector no. 11, Gandhinagar-382011 India, Phone : 079-66714000, Fax: 079-23232251

Vodafone Idea Limited (formerly Idea Cellular Limited), An Aditya Birla Group & Vodafone partnership, Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai-400 030 India

Emails:
(Customer Support)
(Billing/Subscription related support)
Socials:
Important Links:
IVRS Menu
199 Please select your preferred language : Hindi, English
Press 1 : For balance & deduction.
Press 2 : To know about current tariff, prepaid bill & best offers exclusively for you.
Press 3 : For caller tunes, DND & other Value Added Services.
Press 4 : For data Troubleshooting.
Press 5 : To Report loss of sim, for PUK, to update your alternate number, for information on postpaid no. & for IVR Language change.
Install Apps
Helpline Details
Vi Helpline Number DetailsContact No.
Customer Helpline (Short Code) (from your Vi Mobile Number)199
Customer Helpline (Long Code)xxxxx12226
Data Activation/ Deactivation1925
Do Not Disturb1909
Complaint Helpline (from your Vi Mobile Number)198
Complaint Helpline (Long Code)xxxxxxx198
Mobile Number Portability (MNP) Helpline18001234567
VAS Deactivation155223
Televerification59059
Mobile Number Portability Helpline18001234567
COCP/Enterprise55666
Sakhi Helpline1800123100
Emergency Alert (Sakhi Helpline)55100

Contact Service Number
Enquiries and Requests
Short Code for All circles : 199
ClustersCirclesLong Code
KAPAndhra Pradesh9848012345
KAPKarnataka9844012345
KTNTamil Nadu9092012345
KTNKerala9847012345
RADDelhi9891012345
RADRajasthan9887012345
PUHPunjab9814012345
PUHHaryana9812012345
PUHHimachal Pradesh9882012345
PUHJammu & Kashmir9086012345
TUPUP (E)9889012345
TUPUP (W)9837012345
ESTKolkata9088012345
ESTRest of Bengal9093012345
ESTAssam9085012345
ESTNESA9089012345
ESTOrissa9090012345
ESTBihar9708012345
MPCMadhya Pradesh9826012345
MUMMumbai9702012345
GUJGujarat9824012345
MAHMaharashtra & Goa9822012345

Do Not Disturb (DND) Process
Complaints
Short Code for all circles : 198
ClustersCirclesLong Code
KAPAndhra Pradesh9848009198
KAPKarnataka9844000198
KTNTamil Nadu9092000198
KTNKerala9947000198
RADDelhi8744000198
RADRajasthan9887010198
PUHPunjab9781500198
PUHHaryana8684000198
PUHHimachal Pradesh9882900198
PUHJammu & Kashmir9086046198
TUPUP (E)8576000198
TUPUP (W)8941000198
ESTKolkata9088100198
ESTRest of Bengal9093100198
ESTAssam9085000198
ESTNESA9089000198
ESTOrissa9090000198
ESTBihar9708000198
MPCMadhya Pradesh9826000198
MUMMumbai9702000198
GUJGujarat9824000198
MAHMaharashtra & Goa9822000198

Mobile Number Portability (MNP) Process
(Enter your Mobile no. & Pincode)
SMS PORT<10 digit Mobile no> to 1900.
Prepaid USSD Codes
Sl. No.Long codePrepaid new menu flow (*199#)
1*199*2*1#My Balance
2*199*2*2#Internet Usage / Data Usage
3*199*1*7#Recharge Offer
4*199*1*3#4G/3G/2G Internet Offers
5*199*3*1#Stop VAS
6*199*4#Get Vi app
7*199*1*6#Chhota Credit
8*199*3*2#Start VAS
9*199*1*8#Voice, SMS, Roaming Offers

Postpaid USSD Codes
Sl. No.Long codePostpaid new menu flow(*199#)
1*199*1*2#Data Usage
2*199#Amount Due Rs. XX due date DD-MMM-YYY
3*199*1*3#Activate new Data Packs
4*199*2#Billing and Payment
5*199*4#Get Vi App
6*199*1*5#Voice, SMS Packs
7*199*1*1#My Tariff & Activate New Tariff
8*199*3*1#Start/Stop VAS Services
9*199*1*4#Roaming Packs

Circle Office Address
Circle NameCircle Office Address
Delhi2nd Floor, A-19 MCIE Mathura Road New Delhi-110076
GujaratBuilding -A-Corporate Road-Off- S.G.Highway,Prahladnagar -Ahmedabad, 380015
UP (E)Shalimar Titanium, Plot NoTC/G-1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010
Andhra Pradesh2nd Floor, Varuntower II, Begumpet, Hyderabad-500016, Telangana, India
AssamVodafone Idea Limited RED DEN, NH-37 Katahbari, Gorchuk, Guwahati, Assam-781035
BIHARSai Corporate Park, Opp.- SSB Office, Rukanpura, Baily Road, Patna- 800014
HaryanaGround Floor, A-19 MCIE Mathura Road New Delhi-110076
Keonthal Complex, Khalini, Shimla-171002
Jammu and Kashmir3rd Floor Sunny Square, Gangyal, Jammu
KarnatakaMaruthi Infotec Center, Ground Floor, 'B' Block, 11/1, 12/1 Koramangala Intermediate Ring Road Bangalore -560071
Kerala4th Floor, KTDFC Building, Trans Towers, Near Kalabhavan Theatre, Vazhuthacaud, Trivandrum, pin-695014
KolkataPS Srijan Tech Park, DN 52, Salt Lake Sector V, Kolkata- 700091
Madhya Pradesh139-140, Electronic Complex, Pardeshipura, Indore, MP , 452010
Maharashtra and GoaThe Metropolitan, F.P. No. 27 Survey No. 21, Wakdewadi, Old PuneMumbai Highway,Shivaji Nagar 411003
NESARed Den, Katahbari, NH37, Gorchuk, Guwahati 781035, Assam
MumbaiSkyline Ikon, 1-2 Floor, Andheri -Kurla Road, Marol Naka, Andheri (East), Mumbai-400 059
OrissaUnit41, E 52, Infocity, Chandrasekharpur ,Chandaka Industrial Estate, Bhubaneswar 751024, Odisha
PunjabC-105, , Industrial Area Ph-VII. Mohali- 160055
Rajasthan1st Floor, Gaurav Tower, Malviya Nagar Jaipur-302017
Rest of BengalSrijan Tech Park, 7th floor, DN -52, Sector- V, Salt Lake City, Kolkata 700091
Tamil NaduPSA Fort, Plot No A1, A2 & B, Nehru Nagar, 1st Main road, off. Mahabalipuram Road, Perungudi , Chennai -600096
UP (W)1st Floor, A-19 MCIE Mathura Road New Delhi-110076

Internet Services Setting
To receive Internet settings, just SMS “ALL” to 199.
Add Mobile Network Troubleshooting Steps :
Appellate Authority
From Monday-Friday, between 10am-6pm.
Key Point*
While appealing to the Appellate Authority:
You must file the appeal within 30 Days of the expiry of the complaint/request resolution .
Please provide your complaint docket number while contacting the Appellate Authority.
The appeal will be decided within 39 working days from the date of filing your complaint.
Please note that the resolution time along with your appeal docket no. will also be sent to you on SMS.
StateNameContacts/EmailAddress (Vodafone Idea Limited)
Andhra Pradesh & TelanganaMs. Padmavathi PV9948002240 Fax-040-27764700 Email - [email protected]6th Floor , Varun Towers II, Begumpet, Hyderabad-500016
Madhya Pradesh & ChattisgarhMr. Ronak Patel9713377766 Fax-0731-2551304 [email protected]139-140 Electronic complex, Paradheshipura, Indore-MP-452010
AssamMs. Chandrani Mukherjee9706024365 Fax-9706197061 [email protected]RED DEN, NH-37 Katahbari, Gorchuk, Guwahati, Assam-781035
Maharashtra & GoaMr. Amit Agrawal020-71718181, Fax :011-71716666 [email protected]CTS 11/1B, 1st Floor, Sharda Centre, Off. Karve Road, Erandwane, Pune-411004
MumbaiMr. Girish Holla9820015713 Fax-022-71713888 [email protected]2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal I ndustrial Estate, Andheri East, Mumbai 400059
Delhi & NCRMr. Mayank Srivastava011-71032211 Fax-011-26940154 [email protected]A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044
OdishaMs. Chandrani Mukherjee9090010078 Fax-0674-7171767 [email protected]E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar-751024, Odisha
GujaratMs. Vinita Joshi7567860602 Fax-9825025989 Email - [email protected]Vodafone House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad-380015
PunjabMs. Mandeep Kaur9888012346 Fax: 0172-2236347 [email protected]C 105, Industrial Area, Phase VII Mohali, Punjab-160055
HaryanaMs. Mandeep Kaur9813090003 Fax-0184-2207410 [email protected]Sarita Vihar-A19, Ground Floor, Mohan Co- operative Industrial Estate, Mathura Road, New Delhi-110044
RajasthanMr. Mayank Shrivastava9828996200 Fax: 0141-7171999 [email protected]5th Floor , Gaurav Tower, Malviya Nagar, Jaipur -302017, Rajasthan, India
Mandeep Kaur9736397362 Fax: 0172-2236347 [email protected]Keonthal Complex, Khalini, Shimla (HP) 171002
Tamil NaduMs. Bindu Gopal9962099625 Fax-9088118120 [email protected]Tower1, PSA Fort, Plot No. A1 & A2 & B, Nehru Nagar, 1st Main Road, Perungudi, Chennai-600 096
Jammu & KashmirMandeep Kaur9796097979 Fax: 0172-2236347 [email protected]3rd Floor, Sunny Square, Gangyal, Jammu-180010
West BengalMs. Chandrani Mukherjee9093118992 Fax-9732097666 [email protected]Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091
KarnatakaMs. Padmavathi PV9886047474 Fax-080-71711010 [email protected]Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout, Bangalore-560071
NESAMs. Chandrani Mukherjee9774024365 Fax-9774197741 [email protected]Near Nazareth Hospital, Arbuthnot Road, Laitumkhrah, Shillong 793 003
KeralaMs. Bindu Gopal9946123456 Fax-0484-2803121 Email [email protected]VJ Tower, Vytilla PO, Ernakulam 682019
UP EastMr. Vikram Bains9721980180 Fax-0522 2723974 [email protected]Plot No. TC/G-1/1, Shalimar Titanium, Vibhuti Khand, Gomti Nagar,Lucknow 226010
Bihar & JharkhandMs. Chandrani Mukherjee9709018279 Fax: 0612-2540352BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office,Patna–800014
KolkataMs. Chandrani Mukherjee9088118992 Fax- 9088118120 [email protected]Srijan Tech Park, 7th floor, DN -52, Sector-V, Salt Lake City, Kolkata 700091
UP WestMr. Vikram Bains9719143245 Fax :011-71718001 [email protected]Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi-110044