Vi customer care number is 199. Get Vi toll free number, helpline, email id, complaint number & support info.
Toll-free numbers
- 199
Enquiries and Requests
- 198
For Complaints
- 180 012 312 3123
For Sales Enquiries
All India numbers
- 992 005 5666
Customer Service
- 965 429 7000
WhatsApp No. 24*7
About
Vi (Vodafone Idea) is a major Indian telecommunications provider offering mobile, broadband, and digital services across the country. It serves millions of customers with a wide range of voice, data, and value‑added offerings. For queries, complaints, or support, customers can reach Vi customer care using the contact details below.
Email addresses
- [email protected]
Customer Support
- [email protected]
Billing/Subscription related support
Address
Vodafone Idea Limited (formerly Idea Cellular Limited), An Aditya Birla Group & Vodafone partnership, Suman Tower, Plot No. 18, Sector no. 11, Gandhinagar-382011 India, Phone : 079-66714000, Fax: 079-23232251
Vodafone Idea Limited (formerly Idea Cellular Limited), An Aditya Birla Group & Vodafone partnership, Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai-400 030 India
Important links
IVRS Menu
199 Please select your preferred language : Hindi, English
Press 1 : For balance & deduction.
Press 2 : To know about current tariff, prepaid bill & best offers exclusively for you.
Press 3 : For caller tunes, DND & other Value Added Services.
Press 4 : For data Troubleshooting.
Press 5 : To Report loss of sim, for PUK, to update your alternate number, for information on postpaid no. & for IVR Language change.
Install Apps
Helpline Details
| Vi Helpline Number Details | Contact No. |
|---|---|
| Customer Helpline (Short Code) (from your Vi Mobile Number) | 199 |
| Customer Helpline (Long Code) | xxxxx12226 |
| Data Activation/ Deactivation | 1925 |
| Do Not Disturb | 1909 |
| Complaint Helpline (from your Vi Mobile Number) | 198 |
| Complaint Helpline (Long Code) | xxxxxxx198 |
| Mobile Number Portability (MNP) Helpline | 18001234567 |
| VAS Deactivation | 155223 |
| Televerification | 59059 |
| Mobile Number Portability Helpline | 18001234567 |
| COCP/Enterprise | 55666 |
| Sakhi Helpline | 1800123100 |
| Emergency Alert (Sakhi Helpline) | 55100 |
Contact Service Number
Enquiries and Requests
Short Code for All circles : 199
| Clusters | Circles | Long Code |
|---|---|---|
| KAP | Andhra Pradesh | 9848012345 |
| KAP | Karnataka | 9844012345 |
| KTN | Tamil Nadu | 9092012345 |
| KTN | Kerala | 9847012345 |
| RAD | Delhi | 9891012345 |
| RAD | Rajasthan | 9887012345 |
| PUH | Punjab | 9814012345 |
| PUH | Haryana | 9812012345 |
| PUH | Himachal Pradesh | 9882012345 |
| PUH | Jammu & Kashmir | 9086012345 |
| TUP | UP (E) | 9889012345 |
| TUP | UP (W) | 9837012345 |
| EST | Kolkata | 9088012345 |
| EST | Rest of Bengal | 9093012345 |
| EST | Assam | 9085012345 |
| EST | NESA | 9089012345 |
| EST | Orissa | 9090012345 |
| EST | Bihar | 9708012345 |
| MPC | Madhya Pradesh | 9826012345 |
| MUM | Mumbai | 9702012345 |
| GUJ | Gujarat | 9824012345 |
| MAH | Maharashtra & Goa | 9822012345 |
Do Not Disturb (DND) Process
Complaints
Short Code for all circles : 198
| Clusters | Circles | Long Code |
|---|---|---|
| KAP | Andhra Pradesh | 9848009198 |
| KAP | Karnataka | 9844000198 |
| KTN | Tamil Nadu | 9092000198 |
| KTN | Kerala | 9947000198 |
| RAD | Delhi | 8744000198 |
| RAD | Rajasthan | 9887010198 |
| PUH | Punjab | 9781500198 |
| PUH | Haryana | 8684000198 |
| PUH | Himachal Pradesh | 9882900198 |
| PUH | Jammu & Kashmir | 9086046198 |
| TUP | UP (E) | 8576000198 |
| TUP | UP (W) | 8941000198 |
| EST | Kolkata | 9088100198 |
| EST | Rest of Bengal | 9093100198 |
| EST | Assam | 9085000198 |
| EST | NESA | 9089000198 |
| EST | Orissa | 9090000198 |
| EST | Bihar | 9708000198 |
| MPC | Madhya Pradesh | 9826000198 |
| MUM | Mumbai | 9702000198 |
| GUJ | Gujarat | 9824000198 |
| MAH | Maharashtra & Goa | 9822000198 |
Mobile Number Portability (MNP) Process
(Enter your Mobile no. & Pincode)
SMS PORT<10 digit Mobile no> to 1900.
Prepaid USSD Codes
| Sl. No. | Long code | Prepaid new menu flow (*199#) |
|---|---|---|
| 1 | *199*2*1# | My Balance |
| 2 | *199*2*2# | Internet Usage / Data Usage |
| 3 | *199*1*7# | Recharge Offer |
| 4 | *199*1*3# | 4G/3G/2G Internet Offers |
| 5 | *199*3*1# | Stop VAS |
| 6 | *199*4# | Get Vi app |
| 7 | *199*1*6# | Chhota Credit |
| 8 | *199*3*2# | Start VAS |
| 9 | *199*1*8# | Voice, SMS, Roaming Offers |
Postpaid USSD Codes
| Sl. No. | Long code | Postpaid new menu flow(*199#) |
|---|---|---|
| 1 | *199*1*2# | Data Usage |
| 2 | *199# | Amount Due Rs. XX due date DD-MMM-YYY |
| 3 | *199*1*3# | Activate new Data Packs |
| 4 | *199*2# | Billing and Payment |
| 5 | *199*4# | Get Vi App |
| 6 | *199*1*5# | Voice, SMS Packs |
| 7 | *199*1*1# | My Tariff & Activate New Tariff |
| 8 | *199*3*1# | Start/Stop VAS Services |
| 9 | *199*1*4# | Roaming Packs |
Circle Office Address
| Circle Name | Circle Office Address |
|---|---|
| Delhi | 2nd Floor, A-19 MCIE Mathura Road New Delhi-110076 |
| Gujarat | Building -A-Corporate Road-Off- S.G.Highway,Prahladnagar -Ahmedabad, 380015 |
| UP (E) | Shalimar Titanium, Plot NoTC/G-1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010 |
| Andhra Pradesh | 2nd Floor, Varuntower II, Begumpet, Hyderabad-500016, Telangana, India |
| Assam | Vodafone Idea Limited RED DEN, NH-37 Katahbari, Gorchuk, Guwahati, Assam-781035 |
| BIHAR | Sai Corporate Park, Opp.- SSB Office, Rukanpura, Baily Road, Patna- 800014 |
| Haryana | Ground Floor, A-19 MCIE Mathura Road New Delhi-110076 |
| Keonthal Complex, Khalini, Shimla-171002 | |
| Jammu and Kashmir | 3rd Floor Sunny Square, Gangyal, Jammu |
| Karnataka | Maruthi Infotec Center, Ground Floor, 'B' Block, 11/1, 12/1 Koramangala Intermediate Ring Road Bangalore -560071 |
| Kerala | 4th Floor, KTDFC Building, Trans Towers, Near Kalabhavan Theatre, Vazhuthacaud, Trivandrum, pin-695014 |
| Kolkata | PS Srijan Tech Park, DN 52, Salt Lake Sector V, Kolkata- 700091 |
| Madhya Pradesh | 139-140, Electronic Complex, Pardeshipura, Indore, MP , 452010 |
| Maharashtra and Goa | The Metropolitan, F.P. No. 27 Survey No. 21, Wakdewadi, Old PuneMumbai Highway,Shivaji Nagar 411003 |
| NESA | Red Den, Katahbari, NH37, Gorchuk, Guwahati 781035, Assam |
| Mumbai | Skyline Ikon, 1-2 Floor, Andheri -Kurla Road, Marol Naka, Andheri (East), Mumbai-400 059 |
| Orissa | Unit41, E 52, Infocity, Chandrasekharpur ,Chandaka Industrial Estate, Bhubaneswar 751024, Odisha |
| Punjab | C-105, , Industrial Area Ph-VII. Mohali- 160055 |
| Rajasthan | 1st Floor, Gaurav Tower, Malviya Nagar Jaipur-302017 |
| Rest of Bengal | Srijan Tech Park, 7th floor, DN -52, Sector- V, Salt Lake City, Kolkata 700091 |
| Tamil Nadu | PSA Fort, Plot No A1, A2 & B, Nehru Nagar, 1st Main road, off. Mahabalipuram Road, Perungudi , Chennai -600096 |
| UP (W) | 1st Floor, A-19 MCIE Mathura Road New Delhi-110076 |
Internet Services Setting
To receive Internet settings, just SMS “ALL” to 199.
Add Mobile Network Troubleshooting Steps :
Appellate Authority
From Monday-Friday, between 10am-6pm.
Key Point*
While appealing to the Appellate Authority:
You must file the appeal within 30 Days of the expiry of the complaint/request resolution .
Please provide your complaint docket number while contacting the Appellate Authority.
The appeal will be decided within 39 working days from the date of filing your complaint.
Please note that the resolution time along with your appeal docket no. will also be sent to you on SMS.
| State | Name | Contacts/Email | Address (Vodafone Idea Limited) |
|---|---|---|---|
| Andhra Pradesh & Telangana | Ms. Padmavathi PV | 9948002240 Fax-040-27764700 Email - [email protected] | 6th Floor , Varun Towers II, Begumpet, Hyderabad-500016 |
| Madhya Pradesh & Chattisgarh | Mr. Ronak Patel | 9713377766 Fax-0731-2551304 [email protected] | 139-140 Electronic complex, Paradheshipura, Indore-MP-452010 |
| Assam | Ms. Chandrani Mukherjee | 9706024365 Fax-9706197061 [email protected] | RED DEN, NH-37 Katahbari, Gorchuk, Guwahati, Assam-781035 |
| Maharashtra & Goa | Mr. Amit Agrawal | 020-71718181, Fax :011-71716666 [email protected] | CTS 11/1B, 1st Floor, Sharda Centre, Off. Karve Road, Erandwane, Pune-411004 |
| Mumbai | Mr. Girish Holla | 9820015713 Fax-022-71713888 [email protected] | 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal I ndustrial Estate, Andheri East, Mumbai 400059 |
| Delhi & NCR | Mr. Mayank Srivastava | 011-71032211 Fax-011-26940154 [email protected] | A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044 |
| Odisha | Ms. Chandrani Mukherjee | 9090010078 Fax-0674-7171767 [email protected] | E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar-751024, Odisha |
| Gujarat | Ms. Vinita Joshi | 7567860602 Fax-9825025989 Email - [email protected] | Vodafone House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad-380015 |
| Punjab | Ms. Mandeep Kaur | 9888012346 Fax: 0172-2236347 [email protected] | C 105, Industrial Area, Phase VII Mohali, Punjab-160055 |
| Haryana | Ms. Mandeep Kaur | 9813090003 Fax-0184-2207410 [email protected] | Sarita Vihar-A19, Ground Floor, Mohan Co- operative Industrial Estate, Mathura Road, New Delhi-110044 |
| Rajasthan | Mr. Mayank Shrivastava | 9828996200 Fax: 0141-7171999 [email protected] | 5th Floor , Gaurav Tower, Malviya Nagar, Jaipur -302017, Rajasthan, India |
| Mandeep Kaur | 9736397362 Fax: 0172-2236347 [email protected] | Keonthal Complex, Khalini, Shimla (HP) 171002 | |
| Tamil Nadu | Ms. Bindu Gopal | 9962099625 Fax-9088118120 [email protected] | Tower1, PSA Fort, Plot No. A1 & A2 & B, Nehru Nagar, 1st Main Road, Perungudi, Chennai-600 096 |
| Jammu & Kashmir | Mandeep Kaur | 9796097979 Fax: 0172-2236347 [email protected] | 3rd Floor, Sunny Square, Gangyal, Jammu-180010 |
| West Bengal | Ms. Chandrani Mukherjee | 9093118992 Fax-9732097666 [email protected] | Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091 |
| Karnataka | Ms. Padmavathi PV | 9886047474 Fax-080-71711010 [email protected] | Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout, Bangalore-560071 |
| NESA | Ms. Chandrani Mukherjee | 9774024365 Fax-9774197741 [email protected] | Near Nazareth Hospital, Arbuthnot Road, Laitumkhrah, Shillong 793 003 |
| Kerala | Ms. Bindu Gopal | 9946123456 Fax-0484-2803121 Email [email protected] | VJ Tower, Vytilla PO, Ernakulam 682019 |
| UP East | Mr. Vikram Bains | 9721980180 Fax-0522 2723974 [email protected] | Plot No. TC/G-1/1, Shalimar Titanium, Vibhuti Khand, Gomti Nagar,Lucknow 226010 |
| Bihar & Jharkhand | Ms. Chandrani Mukherjee | 9709018279 Fax: 0612-2540352 | BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office,Patna–800014 |
| Kolkata | Ms. Chandrani Mukherjee | 9088118992 Fax- 9088118120 [email protected] | Srijan Tech Park, 7th floor, DN -52, Sector-V, Salt Lake City, Kolkata 700091 |
| UP West | Mr. Vikram Bains | 9719143245 Fax :011-71718001 [email protected] | Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi-110044 |
Follow on social media
Frequently asked questions
What is Vi customer care number?
Vi customer care number is 9920055666. You can call this number for general inquiries and support.What is Vi toll free number?
Vi toll free number is 199. Dial this short code from any Vi mobile for enquiries and requests.What is Vi email id for complaints?
You can email Vi at [email protected] for customer support and complaint‑related queries.What is Vi head office address?
Vi's head office is located at Vodafone Idea Limited (formerly Idea Cellular Limited), Suman Tower, Plot No. 18, Sector 11, Gandhinagar‑382011, India.How to contact Vi customer care?
You can reach Vi customer care by calling 199 (toll‑free), 9920055666 (all‑India), or 9654297000 (WhatsApp), emailing [email protected], or via its social media channels on Facebook, Twitter, Instagram, YouTube and LinkedIn.Does Vi have WhatsApp support?
Yes, Vi provides WhatsApp support on 9654297000, available 24×7.How to file a complaint with Vi?
To file a complaint, email [email protected], call the complaint helpline 198, or use the complaint options available on the Vi website’s support section.
Found something incorrect or out of date?
Report this listing