Voylla Fashion Jewellary Customer Care No. 7676 111 022

For cancellation of the product Login into the Voylla account (before dispatch of the product) or contact customer service team through call at 7676111022 (product has shipped but has not yet delivered) & in prepaid order refund will be provided within 4-5 business days.

Specified return / replacement period for the product category in following ways-: Product Category Sub Category, if any Return / Replacement Period Jewellery Gold, Silver and Diamond Jewellery & Fashion Jewellery 30 days from the date of delivery Fashion & Lifestyle Products Any apparel, except mentioned below 10 days from the date of delivery Accessories, footwear, sunglasses, Scarfs, Bags, Wallets, Mobile Covers, Home Decorative, 30 days from the date of delivery Innerwear, Lingerie, Bra, Panties, Active wear, Shapewear, Socks, Stockings and Swimsuits, Briefs, Boxers, Garter, Trunks, nightwear, Maternity wear, key rings and Vests Non-returnable Unboxed Products, PPEs, Personal Care Beauty, Cosmetics and Grooming UNBOXED Products of all category, PPEs including Masks, Gloves and Caps, Conditioners, Creams, Deodorants, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Hair Care, Kajal, Blackhead/Makeup/Nail Paint Removers, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Toners, Lip Care, Lipstick, Nail Care. Non-returnable Stationary Items Diaries and Books 30 days from the date of delivery

For any query/ complaint resolution visit Frequently Asked Questions link provided above wherein listed out solution to most of the common queries

In case not resolved the query from the faq link contact the customer care helpdesk by calling at 7676111022 or mail at [email protected], within 7 business days query will be addressed from the date of receipt of the complaint.

In case not satisfied with the resolution from level 2 or need further explanation contact Grievance Officer by calling at 6350615724 or mail at [email protected], on acknowledgement of complaint a unique grievance ID will be provided for tracking the status & will be resolved within 30 days from the date of receipt of the complaint.