PharmEasy customer care number is 7666100300. Get PharmEasy toll free number, helpline, email id, complaint number & support info.
All India numbers
- 766 610 0300
Customer support
- 999 299 9929
Orders
- 0 226 293 2006
Lab test
- 702 200 0900
Book lab test
- 865 505 3484
For Whatsapp Support
About
PharmEasy is an Indian online pharmacy and healthcare platform headquartered in Mumbai that helps customers order medicines, healthcare products, and book diagnostic lab tests online. It serves millions of customers across India through its website and mobile app, with a network of partner pharmacies and labs. For queries related to orders, prescriptions, refunds, or lab test bookings, customers can reach PharmEasy customer care using the contact details listed below.
Email addresses
- [email protected]
Customer support
Important links
IVRS Menu For 76661 00300
Press 1 : If you are a registered user. Press 1 : To repeat the message. Press 9 : To speak to Customer care representative.
Press 1 : To repeat the message.
Press 9 : To speak to Customer care representative.
Press 2 : If you are not registered. Press 1 : For Medicine booking. Press 2 : For Lab test booking.
Press 1 : For Medicine booking.
Press 2 : For Lab test booking.
Return/Refund/Cancellation
Order for medicines or healthcare products can be cancelled by calling at 7666100300 before it is marked as “Out for Delivery”. If order is out for delivery, customer can refuse it at the time of delivery and a refund will be processed as per the Refund rules.
Similarly, a diagnostic/ lab test can be cancelled before it is marked ‘Sample Collected’, else customer can refuse sample pick up at the collection location and a refund will be processed as per the Refund rules.
All the healthcare products ordered can be returned within 2 days from the date of delivery.
Return request can also be placed by calling at 7666100300.
After return request is accepted, product will be taken back within 24-48 hours (for Local Cities), 4-5 business days (for Other Cities) from the time of approval of return request.
Refund will be initiated only after the seller verifies the products.
Verification process may take 48 hours (For Local Cities), 8-10 business days (For Other Cities).
Grievance Redressal Mechanism
Customers can call at 7666100300 or send an email to [email protected] for any query.
Team will respond within 24 hours from the receipt of query.
If the query remains unresolved for 7 days after reaching Level 1, customer can escalate the matter to the Grievance Officer.
Grievance Officer, Email : [email protected]
Query will be resolved within 48 hours from the date of receipt of email.
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Frequently asked questions
What is PharmEasy customer care number?
PharmEasy customer care number is 7666100300. You can call this number for all order, refund, and medicine delivery related queries.What is PharmEasy email id for complaints?
You can email PharmEasy at [email protected] for general customer support. For unresolved complaints, escalate to the Grievance Officer at [email protected].How to contact PharmEasy customer care?
You can contact PharmEasy customer care by calling 7666100300 for general support or 9992999929 for orders, emailing [email protected], or reaching out via their Facebook, Instagram, Twitter, and YouTube handles.Does PharmEasy have WhatsApp support?
Yes, PharmEasy offers WhatsApp support on 8655053484. You can also reach them through phone and email channels for additional assistance.How to file a complaint with PharmEasy?
You can file a complaint with PharmEasy by calling 7666100300 or emailing [email protected]. If your query is not resolved within 7 days, escalate it to the Grievance Officer at [email protected], and a response is promised within 48 hours.How to cancel a PharmEasy order or lab test?
PharmEasy orders can be cancelled by calling 7666100300 before the order is marked Out for Delivery. Lab test bookings can be cancelled before the Sample Collected status, or by refusing sample pick up at the collection location.What is the communication channel for PharmEasy helpline?
Reach us on WhatsApp: 8655053484. For any grievance mail us at [email protected]
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